Know Your Ibm Warranty And Maintenance Agreement Details - IBM Storwize V7000 Troubleshooting And Maintenance Manual

Subscribe to support notifications by visiting the Storwize V7000 support page on the IBM website. By
subscribing, you are informed of new and updated support site information, such as publications, hints
and tips, technical notes, product flashes (alerts), and downloads.

Know your IBM warranty and maintenance agreement details

If you have a warranty or maintenance agreement with IBM, know the details that must be supplied
when you call for support.
Have the phone number of the support center available. When you call support, provide the machine
type (always 2076) and the serial number of the enclosure that has the problem. If the problem does not
relate to a specific enclosure, provide the control enclosure serial number. The serial numbers are on the
labels on the enclosures.
Support personnel also ask for your customer number, machine location, contact details, and the details
of the problem.
20
Storwize V7000 Version 6.1.0: Troubleshooting, Recovery, and Maintenance Guide