Management Gui Wizard Failure; Gui Access Issues - IBM Storwize V7000 Unified Problem Determination Manual

Management GUI wizard failure

DNS errors can cause management GUI wizard to fail with no clear error
messages.
About this task
The management GUI wizard process can fail if there are issues with the DNS
information entered into the system. Entering the incorrect information is a
common problem, particularly in step 5. This step requires that you fill in the
following fields:
v Domain name
v Domain Admin user ID
v Domain Admin user password
v DNS servers
Entering the incorrect information may result in messages such as domain name
not found or wrong user or password. However, a failure can also occur when
connecting or verifying the DNS server, which is the last entry in this step. In this
case, an error message does not appear, but the step fails or hangs.
One known cause of this type of failure occurs when the DNS server Address
Resolution Protocol (ARP) table shows the IP address entered was previously
configured in the ARP table. In this case the DNS server does not allow the
connection. An unused IP address needs to be entered or the address from the
ARP table needs to be removed before restarting the management GUI wizard. Exit
out of the management GUI wizard and restart the wizard again. You have to key
in all fields for each step again. Once all steps are completed the system runs the
configuration and restarts.

GUI access issues

This topic provides assistance in isolating and resolving problems with the GUI.
About this task
This section covers GUI access issues that allow you to isolate and resolve GUI
problems. This section extends beyond the GUI in the case where a file module is
not responding and requires a management switchover to the other file module.
Accessing the GUI is critical to isolating and resolving system problems.
1. Does the GUI launch and are there problems logging into the system?
2. Does the GUI launch and are there problems logging into the system?
3. Are you able to initiate an ssh connection to either file node and log in to
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Storwize V7000 Unified: Problem Determination Guide 2073-720
v Yes: Check that the user ID being used was set up to access the GUI. Refer to
"Authentication basic concepts" in the IBM Storwize V7000 Unified Information
Center.
v No: Proceed to next question.
v Yes: Verify that you are using a supported browser and the browser settings
are correct. Refer to "Checking your web browser settings for the
management GUI" in the IBM Storwize V7000 Unified Information Center.
v No: Proceed to next question.
Note: If the GUI does not load complete these steps.
either file node?