ESCON Cable
13 m (4 ft) Riser
107 m (350 ft) Riser
13 m (4 ft) Plenum
31 m (100 ft) Plenum
107 m (350 ft) Plenum
Ethernet Cables
These cables provide the interface connection for TCP/IP (HLI-PRC). Only connect
shielded cables to the library and tape drives.
Ethernet Cable
2.4 m (8 ft), 24 AWG, CAT5, Shielded
10.7 m (35 ft), 24 AWG, CAT5, Shielded
Support
Service and support representatives are available to assist with hardware and software
problem resolution. During the initial order and installation planning, you can contact
local and remote support with any questions.
Service Delivery Platform
The Service Delivery Platform (SDP) is a support enhancement solution that provides
faster problem resolution, analysis and trending, and improved diagnostic capabilities.
The SDP consists of a smart appliance placed at the customer site that connects to the
library and any StorageTek T-series tape drives. The SDP collects device events and
alerts support analysts, providing remote diagnosis and auto service requests (ASR).
For more information, contact an Oracle representative or visit:
http://www.oracle.com/technetwork/systems/asr/documentation/oracle-install
ed-storage-330027.html
Oracle Premier Support for Systems
Oracle Premier Support is a fully integrated support solution that features:
Complete system coverage and unlimited 24/7 access to Oracle system specialists
■
Essential product updates, such as firmware
■
Personalized, proactive IT support and rapid-response hardware service
■
For more information, visit:
http://www.oracle.com/us/support/index.html
Contacting Support
The Oracle Global Customer Support Contacts Directory can be found at:
http://www.oracle.com/us/support/contact-068555.html
To submit, update, or review service requests, go to My Oracle Support at:
https://support.oracle.com/
Ordering
Part Number
CABLE10800289-Z
CABLE10800292-Z
CABLE10800285-Z
CABLE10800286-Z
CABLE10800288-Z
Part Number
CABLE10187033-Z-A
CABLE10187034-Z-A
Library Overview 1-31