Ethernet Cables; Support; Service Delivery Platform; Oracle Premier Support For Systems - Oracle StorageTek SL3000 System Assurance Manual

Table 9–25 (Cont.) LC-to-SC, 9/125 Micron Cable Part Numbers
Description
100 m (328 ft) Optical Cable, LC-to-SC Duplex, Plenum
Table 9–26
Description
13 m (4 ft) Riser
107 m (350 ft) Riser
13 m (4 ft) Plenum
31 m (100 ft) Plenum
107 m (350 ft) Plenum

Ethernet Cables

These cables provide the interface connection for TCP/IP (HLI-PRC). Only connect
shielded cables to the library and tape drives.
Table 9–27
Description
2.4 m (8 ft), 24 AWG, CAT5, Shielded
10.7 m (35 ft), 24 AWG, CAT5, Shielded

Support

Service and support representatives are available to assist with hardware and software
problem resolution. During the initial order and installation planning, you can contact
local and remote support with any questions.

Service Delivery Platform

The Service Delivery Platform (SDP) is a support enhancement solution that provides
faster problem resolution, analysis and trending, and improved diagnostic capabilities.
The SDP consists of a smart appliance placed at the customer site that connects to the
library and any StorageTek T-series tape drives. The SDP collects device events and
alerts support analysts, providing remote diagnosis and auto service requests (ASR).
For more information, customers should contact an Oracle representative, or visit:
http://www.oracle.com/technetwork/systems/asr/documentation/oracle-install
ed-storage-330027.html
Oracle sales representatives should work with the customer to complete an SDP
Systems Assurance Guide. Sales or service representatives can find the SDP Systems
Assurance Guide and other SDP information at:
https://stbeehive.oracle.com/teamcollab/overview/Service+Delivery+Platform

Oracle Premier Support for Systems

Oracle Premier Support is a fully integrated support solution which features:
Complete system coverage and unlimited 24/7 access to Oracle system specialists
■
Essential product updates, such as firmware
■
Personalized, proactive IT support and rapid-response hardware service
■

ESCON Cable Part Numbers

Ethernet Cable Part Numbers

Support
Part Number
CABLE10800303-Z
Part Number
CABLE10800289-Z
CABLE10800292-Z
CABLE10800285-Z
CABLE10800286-Z
CABLE10800288-Z
Part Number
CABLE10187033-Z-A
CABLE10187034-Z-A
Ordering 9-11