Page 1 IBM System x3630 M3 Type 7377 Problem Determination and Service Guide...
Page 3 IBM System x3630 M3 Type 7377 Problem Determination and Service Guide...
Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 261, the IBM Safety Information and Environmental Notices and User Guide documents on the Documentation CD, and the Warranty Information document.
Page 6 Power-supply LEDs ..... . . 58 IBM Dynamic System Analysis ....59 DSA editions.
Page 7 IBM Advanced Settings Utility program....251 Updating IBM Systems Director ....252 Updating the Universal Unique Identifier (UUID) .
Page 8 Hardware service and support ....260 IBM Taiwan product service ....260 Appendix B.
Page 9: Safety
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2014...
Page 10: Guidelines For Trained Service Technicians
Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
Page 11 v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.
Page 12: Safety Statements
Be sure to read all caution and danger statements in this document before you perform the procedures. Read any additional safety information that comes with the server or optional device before you install the device. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 15 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 16 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 17 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
Page 18 CAUTION: Hazardous moving parts are nearby. This server is suitable for use on an IT power-distribution system whose maximum phase-to-phase voltage is 240 V under any distribution fault condition. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 19: Chapter 1. Start Here
You can solve many problems without outside assistance by following the troubleshooting procedures in this Problem Determination and Service Guide and on the IBM Web site. This document describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of error messages and error codes.
Page 20 1) Go to http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp. 2) In the navigation pane, click IBM System x and BladeCenter Tools Center. 3) Click Tools reference > Error reporting and analysis tools > IBM Dynamic System Analysis. 3. Follow the problem-resolution procedures.
Page 21 For problems with operating systems or IBM software or devices, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. a) Go to http://www.ibm.com/systems/support/.
Page 22: Undocumented Problems
If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by IBM. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware component failure, contact IBM or an approved warranty service provider for assistance.
Page 23: Chapter 2. Introduction
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
Page 24: Notices And Statements In This Document
These updates are available from the IBM Web site. To check for updated documentation and technical updates, complete the following steps.
Page 25: Features And Specifications
Features and specifications The following information is a summary of the features and specifications of the server. Depending on the model, some features might not be available, or some specifications might not apply. Racks are marked in vertical increments of 4.45 cm (1.75 inches). Each increment is referred to as a unit, or “U.”...
Page 26 One PCIe2 Express x16 slot, x8 electrical wired v One PCIe2 Express x16 slot, x4 electrical wired v One PCIe2 Express x8 slot, x8 electrical wired (internal only) IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 27 EU Regulation 617/2013 Technical Documentation: International Business Machines Corporation New Orchard Road Armonk, New York 10504 http://www.ibm.com/customersupport/ For more information on the energy efficiency program, go to http://www.ibm.com/ systems/x/hardware/energy-star/index.html. Product Type: v Computer Server Year first manufactured: v 2010 Internal/external power supply efficiency: v http://www.plugloadsolutions.com/psu_reports/IBM_7001578-XXXX_675W_SO-...
Page 28: Server Controls, Leds, And Connectors
Drive bay 7 Drive bay 8 Drive bay 10 Drive bay 11 USB connectors: Connect a USB device, such as USB mouse or keyboard to either of these connectors. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 29 When this LED is flashing, it indicates that the drive is in use. Locator LED: Use this blue LED to visually locate the server among other servers. You can use IBM Systems Director to light this LED remotely. This LED is controlled by the IMM.
Page 30: Rear View
It allows you to blue screen the server and take a memory dump (use this button only when directed by the IBM service support). Serial connector: Connect a 9-pin serial device to this connector. The serial port is shared with the integrated management module (IMM).
Page 31 The following illustration shows the LEDs on the rear of the server. AC power DC power Power-supply error LED Ethernet activity Ethernet link Ethernet activity LEDs: When these LEDs are lit, they indicate that the server is transmitting to or receiving signals from the Ethernet LAN that is connected to the Ethernet port.
Page 32 Note: Make sure the technician refreshes the VPD. Off or Faulty power Replace the power supply. Flashing supply Power supply is Replace the power supply. faulty but still operational IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 33: Internal Connectors, Leds, And Jumpers
Internal connectors, LEDs, and jumpers The illustrations in this section show the LEDs, connectors, and jumpers on the internal boards. The illustrations might differ slightly from your hardware. System-board internal connectors The following illustration shows the internal connectors on the system board. Chapter 2.
Page 34: System-Board Dimm Connectors
System-board DIMM connectors The following illustration shows the DIMM connectors on the system board. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 35: System-Board External Connectors
System-board external connectors The following illustration shows the external input/output connectors on the system board. Chapter 2. Introduction...
Page 36: System-Board Jumpers
UEFI recovery process. Do not change the jumper pin position after the server is turned on. This can cause an unpredictable problem. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 37 Notes: 1. Before you change any switch settings or move any jumpers, turn off the server; then, disconnect all power cords and external cables. (Review the information in “Safety” on page vii, “Installation guidelines” on page 133, and “Handling static-sensitive devices” on page 135.) 2.
Page 38: System-Board Leds
When this LED is lit, it indicates that the server is connected to an ac power source and that the power supply has supplied the 5–volt standby voltage to the system board. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 39: Fan Board Connectors
Fan board connectors The following illustration shows the connectors on the fan board. Thermal sensor Fan 1 connector Fan 2 connector Fan 3 connector Fan 4 connector connector Fan 5 connector Signal connector Power connector Fan 6 connector PCI riser-card adapter connectors The following illustration shows the connectors on the PCI riser card for user-installable PCI adapters.
Page 40 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 41: Chapter 3. Diagnostics
(as the IPMI event log), the integrated management module (IMM) chassis-event log (as the ASM event log), and the operating-system event logs. You can send the DSA log as a file to IBM service or view the information as a text file or HTML file.
Page 42: Event Logs
Note: When you enable software RAID on simple-swap models of the server, you will no longer be able use the IBM Director, Dynamic System Analysis (DSA), and ServerGuide tools to configure, diagnose, or update hard drives on simple-swap models. However, you will still be able use these tools to configure or diagnose other simple-swap server model features and components.
Page 43 Preboot or to download a DSA Preboot CD image, go to http://www.ibm.com/ systems/support/supportsite.wss/docdisplay?lndocid=SERV-DSA &brandind=5000008 or complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.
Page 44: Post
If a power-on password is set, you must type the password and press Enter, when you are prompted, for POST to run. POST error messages The following table describes the POST error messages and suggested actions to correct the detected problems. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 45 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
Page 46 System Summary → Processor Details to view the microprocessor information to compare the installed microprocessor specifications. 2. (Trained service technician only) Remove and replace one of the microprocessors so that they both match. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 47 3. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM...
Page 48 (see “Removing the system battery” on page 142 and “Installing the system battery” on page 143). Note that all firmware settings will be reset to the default settings. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 49 10 seconds before restarting the server. 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see “Installing a...
Page 50 10 seconds before restarting the server. 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10.
Page 51 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
Page 52 UEFI settings. 2. Turn off the server and remove it from the power source. 3. Reconnect the server to the power source, and then turn on the server. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 53 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
Page 54 Core Root of Trust Measurement 1. Run the Setup utility, select Load Default Settings, and (CRTM) system error save the settings. 2. (Trained service technician only) Replace the system board. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 55 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
Page 56: Checkout Procedure
For information about power-supply problems, see “Solving power problems” on page 120. v For intermittent problems, check the error log; see “Event logs” on page 24 and “DSA messages” on page 61. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 57: Performing The Checkout Procedure
Check the power supply LEDs, see “Power-supply LEDs” on page 58. b. Turn off the server and all external devices. c. Check all internal and external devices for compatibility at http://www.ibm.com/servers/eserver/serverproven/compat/us/. d. Make sure the server is cabled correctly. e. Check all cables and power cords.
Page 58: Troubleshooting Tables
Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If you cannot find a problem in these tables, see “IBM Dynamic System Analysis” on page 59 for information about testing the server. If you have just added new software or a new optional device and the server is not working, complete the following steps before you use the troubleshooting tables: 1.
Page 59 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
Page 60: Hypervisor Problems
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 61: Intermittent Problems
5. Contact your operating-system vendor to set up any available tools that are capable of monitoring the server. 6. If an error occurs, run the DSA program and forward the results to IBM service and support for analysis. 7. See “Solving undetermined problems” on page 121.
Page 62: Usb Keyboard, Mouse, Or Pointing-Device Problems
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 63: Memory Problems
For additional memory troubleshooting information, refer to the "Troubleshooting Memory - IBM BladeCenter and System x" document at http://www-947.ibm.com/support/entry/portal/ docdisplay?brand=5000020&lndocid=MIGR-5081319. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information. Symptom...
Page 64 For additional memory troubleshooting information, refer to the "Troubleshooting Memory - IBM BladeCenter and System x" document at http://www-947.ibm.com/support/entry/portal/ docdisplay?brand=5000020&lndocid=MIGR-5081319. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information. Symptom...
Page 65: Microprocessor Problems
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 66 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 67 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 68: Optional-Device Problems
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 69: Power Problems
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 70: Serial Device Problems
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 71: Software Problems
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 72: Universal Serial Bus (Usb) Port Problems
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 73 3. View the error LEDs on the system board to isolate the failing component. a. Turn off the server and peripheral devices and disconnect all power cords and external cables. b. Place the server on a flat, static-protective surface. c. Remove the cover (see “Removing the cover” on page 145). d.
Page 74 (Trained service technician only) If the server is power-off sequencing. connected to power and the LED is not flashing, replace the system board. Note: Make sure the technician refreshes the VPD. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 75 PCI slot. LEDs and the information in the system event log, remove one adapter at a time, and restart the server after each adapter is removed. 3. If the failure remains, go to http://www.ibm.com/ systems/support/supportsite.wss/ docdisplay?brandind=5000008&lndocid=SERV- CALL for additional troubleshooting information.
Page 76: Power-Supply Leds
DC power Power-supply error LED The following table describes the problems that are indicated by various combinations of the power-supply LEDs and suggested actions to correct the detected problems. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 77: Ibm Dynamic System Analysis
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 78: Dsa Editions
To obtain DSA code and the Dynamic System Analysis Installation and User's Guide, go to http://www.ibm.com/systems/support/supportsite.wss/ docdisplay?brandind=5000008&lndocid=SERV-DSA or complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.
Page 79: Dsa Messages
If you are unable to start the server and you do not need the more comprehensive diagnostics that DSA Preboot provides, use DSA Bootable. Attention: If you install a ServeRAID-M1015 SAS/SATA adapter, make sure at least 2 GB of memory is installed in the server before you use DSA Bootable. v DSA Preboot DSA Preboot runs outside of the operating system;...
Page 80 5. Run the test again. 6. Turn off and restart the system if necessary to recover from a hung state. 7. Run the test again. 8. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 81 5. Run the test again. 6. Turn off and restart the system if necessary to recover from a hung state. 7. Run the test again. 8. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 82 Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 233. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 83 Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 233. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 84 Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 233. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 85 Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 233. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 86 Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 233. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 87 Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 233. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 88 Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 233. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 89 Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 233. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 90 Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 233. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 91 Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 233. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 92 Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 233. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 93 Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 233. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 94 Note: Make sure the technician refreshes the VPD. 9. Reconnect the system to power and turn on the system. 10. Run the test again. 11. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 95 12. (Trained service technician only) Reseat the system board. 13. Reconnect the system to the power source and turn on the system. 14. Run the test again. 15. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 96 16. Turn off the system and disconnect it from the power source. 17. Reconnect the system to the power source and turn on the system. 18. Run the test again. 19. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 97 13. Trained service technician only) Reseat the system board. 14. Reconnect the system to the power source and turn on the system. 15. Run the test again. 16. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 98 12. Trained service technician only) Reseat the system board. 13. Reconnect the system to the power source and turn on the system. 14. Run the test again. 15. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 99 8. (Trained service technician only) Reseat the system board. 9. Reconnect the system to the power source and turn on the system. 10. Run the test again. 11. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 100 Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 233. 5. Run the test again. 6. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 101 Firmware/VPD completed. section for this component. For more information, see “Updating the firmware” on page 233. 4. Run the test again. 5. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 102 Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 233. 4. Run the test again. 5. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 103 8. Re-enable all memory in the Setup utility (see “Using the Setup utility” on page 235). 9. Run the test again. 10. Replace the failing DIMM. 11. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 104 For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 3. Run the test again. 4. Run the standard memory test to validate all memory. 5. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL. 202-901-xxx...
Page 105 Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component. 4. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?lndocid=SERV- CALL?brandind=500000..
Page 106: Tape Alert Flags
Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component. 4. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 107: Recovering The Server Firmware
To download the server firmware update package from the World Wide Web, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.
Page 108 10. Boot the server to an operating system that is supported by the firmware update package that you downloaded. 11. Perform the firmware update by following the instructions that are in the firmware update package readme file. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 109 24. Reinstall the server cover (see “Installing the cover” on page 146); then, reconnect all power cords. 25. Restart the server. The power-on self-test (POST) starts. 26. If these recovery efforts fail, contact your IBM service representative for support. See “System-board jumpers” on page 18 for more information about the switches and jumpers.
Page 110: Automatic Boot Failure Recovery (Abr)
Setup utility, click System Settings → Recovery → POST Attempts → POST Attempts Limit. The available options are 3, 6, 9, and 255 (disable Nx boot failure). IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 111: System Event Messages Log
System event messages log The system event messages log contains messages of three types: Information Information messages do not require action; they record significant system-level events, such as when the server is started. Warning Warning messages do not require immediate action; they indicate possible problems, such as when the recommended maximum ambient temperature is exceeded.
Page 112 2. Make sure that the heat sink for microprocessor n is installed correctly. 3. (Trained service technician only) Replace microprocessor n. (n = microprocessor number) IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 113 Table 7. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 114 A user has modified the Ethernet No action; information only. from %1 to %2 by user %3. port data rate. (%1 = CIM_Ethernet Port.Speed; %2 = CIM_EthernetPort.Speed; %3 = user ID) IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 115 Table 7. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 116 Try to update the firmware again. for user %3. (%1 = component from the interface and CIM_ManagedElement. IP address has failed. ElementName; %2 = Web or LegacyCLI; %3 = user ID) IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 117 Table 7. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 118 Memory Subsystem One the same size, type, speed, and of the DIMMs. technology (see “Installing a memory module” on page 162). IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 119 Severity Description Action Memory Logging Limit Error The memory logging limit has been 1. Check the IBM support website Reached for DIMM All reached. for an applicable retain tip or DIMMs on Memory firmware update that applies to Subsystem All DIMMs.
Page 120 6. (Trained Service technician only) Replace the affected microprocessor (see “Removing a microprocessor and heat sink” on page 221 and “Installing a microprocessor and heat sink” on page 223). IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 121 Severity Description Action Memory Logging Limit Error The memory logging limit has been 1. Check the IBM support website Reached for DIMM One of reached. for an applicable retain tip or the DIMMs on Memory firmware update that applies to Subsystem One of the this memory error.
Page 122 (see “Removing the system board” on page 228 and “Installing the system board” on page 230). (Continued on the next page) IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 123 Table 7. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 124 (see “Removing the system board” on page 228 and “Installing the system board” on page 230). (Continued on the next page) IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 125 Table 7. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 126 (see “Removing the system board” on page 228 and “Installing the system board” on page 230). (Continued on the next page) IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 127 3. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the...
Page 128 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 129 Table 7. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 130 If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 131 Table 7. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 132 When the log is full, older log save the log as a text file and clear full. (%1 = entries are replaced by newer ones. the log. CIM_ComputerSystem. ElementName) IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 133 Table 7. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 134 223 for information about microprocessor requirements). 3. (Trained service technician only) Reseat microprocessor n. 4. (Trained service technician only) Replace microprocessor n. (n = microprocessor number) IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 135 Table 7. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, Type 7377 server,” on page 125 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 136 If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 137 5. Check the integrity of the installed operating system. Invalid or Unsupported Error IMM firmware failover has occurred 1. Check the IBM support website firmware or software was and IMM has reverted to a previous for an applicable firmware detected on System n. (n = version of the firmware.
Page 138: Solving Power Problems
If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. v Make sure that the Ethernet cable is installed correctly. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 139: Solving Undetermined Problems
Turn on the server and reconfigure it each time. v Any external devices. v Surge-suppressor device (on the server). v Modem, printer, mouse, and non-IBM devices. v Each adapter. v Hard disk drives. v Memory modules. The minimum configuration requirement is 1 GB DIMM in connector 3 (see “System-board DIMM connectors”...
Page 140: Problem Determination Tips
Because of the variety of hardware and software combinations that you can encounter, use the following information to assist you in problem determination. If possible, have this information available when you request assistance from IBM. v Machine type and model...
Page 141 Operating-system control-file setup See Appendix A, “Getting help and technical assistance,” on page 259 for information about calling IBM for service. Chapter 3. Diagnostics...
Page 142 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 143: Chapter 4. Parts Listing, Type 7377 Server
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
Page 144 Heat sink 69Y4249 Microprocessor, Intel Xeon L5609 1.86 GHz, 12 MB, 40 W 69Y0783 (quad core) Microprocessor, Intel Xeon E5603 1.60 GHz, 4 MB, 80 W 81Y5952 (quad core) IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 145 Table 8. Parts listing, Type 7377 (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Microprocessor, Intel Xeon E5506 2.13 GHz, 4 MB, 80 W 46D1270 (quad core) (models 22x and E1Y) Microprocessor, Intel Xeon L5630 2.13 GHz, 12 MB, 40 W 59Y3691 (quad core) Microprocessor, Intel Xeon E5606 2.13 GHz, 8 MB, 80 W...
Page 146 Filler, hot-swap hard disk drive (models 22x, 32x, 42x, and 42R7992 62x) Filler, hot-swap hard disk drive (models 52x and 72x) 44T2248 Bracket, 3.5-inch hot-swap backplane bracket kit 69Y4524 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 147 Table 8. Parts listing, Type 7377 (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Backplane, 3.5-inch (4 x 3), without bracket 69Y4741 Backplane, 2.5-inch hot-swap hard disk drive (with 69Y4526 bracket) Air baffle 69Y1055 USB board 69Y4244...
Page 148: Power Cords
IBM representative for assistance. Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
Page 149 The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.
Page 150 Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5233 Brazil IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 151: Chapter 5. Removing And Replacing Server Components
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
Page 152: System Reliability Guidelines
When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of supported optional-devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. System reliability guidelines...
Page 153: Handling Static-Sensitive Devices
v Each of the drive bays has a drive or a filler panel and electromagnetic compatibility (EMC) shield installed in it. v If the server has redundant power, each of the power-supply bays has a power supply installed in it. v There is adequate space around the server to allow the server cooling system to work properly.
Page 154: Internal Cable Routing And Connectors
Hot-swap backplane power cable Port 1 Hot-swap backplane Port 0 The following illustration shows the cable routing of the server model with twenty-four 2.5-inch SAS/SATA hot-swap hard disk drive bays. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 155 Port 1 Port 0 ServeRAID-M1015 adapter Hot-swap backplane signal cable Signal cables Hot-swap backplane power cable Port 0 Hot-swap backplane Port 1 Chapter 5. Removing and replacing server components...
Page 156: Removing And Replacing Consumable Parts And Tier 1 Crus
Removing and replacing consumable parts and Tier 1 CRUs Replacement of consumable parts and Tier 1 CRUs is your responsibility. If IBM installs a consumable part or Tier 1 CRU at your request, you will be charged for the installation.
Page 157: Removing A Hot-Swap Power Supply
If the amber LED remains lit, see “Hard disk drive problems” on page 40. Note: You might have to reconfigure the disk arrays after you install hard disk drives. See the RAID documentation on the IBM ServeRAID Support CD for information about RAID controllers. Removing a hot-swap power supply Important: If the server has two power supplies, and if you remove either of them, the server will not have redundant power;...
Page 158: Installing A Hot-Swap Power Supply
To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. Statement 8: IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 159 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
Page 160: Removing The System Battery
Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 161: Installing The System Battery
9. Dispose of the battery as required by local ordinances or regulations. See the IBM Environmental Notices and User's Guide on the IBM Documentation CD for more information. Installing the system battery The following notes describe information that you must consider when you replace the system battery in the server.
Page 162 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 163: Removing And Replacing Tier 2 Crus
Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server. The illustrations in this document might differ slightly from your hardware.
Page 164: Installing The Cover
3. Slide the cover forward toward the front of the server until the cover is completely closed. 4. Tighten the thumbscrews on the rear of the cover to secure the cover to the chassis. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 165: Rotating The Optional Hot-Swap Rear Hard Disk Drive Cage Up
5. Install the server into the rack enclosure and tighten the two front thumbscrews to secure the server in the rack. Attention: Two or more people are required to install the system in a rack cabinet. 6. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server.
Page 166: Rotating The Optional Hot-Swap Rear Hard Disk Drive Cage Down
When you work with some optional devices, you must first remove the air baffle to access certain components on the system board. To remove the air baffle, complete the following steps. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 167 Air baffle 1. Read the safety information that begins on page vii and “Installation guidelines” on page 133. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables. 3. Remove the cover (see “Removing the cover” on page 145). 4.
Page 168: Installing The Air Baffle
133. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables. 3. Remove the server cover (see “Removing the cover” on page 145). IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 169: Installing The Pci Riser-Card Assembly
4. Grasp the PCI riser-card assembly at the front grip point and rear edge; then, lift to remove it from the server. Disconnect the cables. Place the PCI riser-card assembly on a flat, static-protective surface. 5. If you are instructed to return the PCI riser-card assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 170: Removing A Riser Card On The Pci Riser-Card Assembly
7. Loosen the screws that secure the PCI riser card to the PCI riser-card assembly. The following illustration shows how to remove PCI riser card 1 from the PCI riser-card assembly: IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 171 The following illustration shows how to remove PCI riser card 2 from the PCI riser-card assembly: Chapter 5. Removing and replacing server components...
Page 172: Installing A Riser Card From The Pci Riser-Card Assembly
2. Align the screw holes on the PCI riser card with the screw holes on the PCI riser-card assembly. Make sure the locating pins engages the PCI riser card. The following illustration shows how to install PCI riser card 1 on the PCI riser-card assembly: IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 173 The following illustration shows how to install PCI riser card 2 on the PCI riser-card assembly: Chapter 5. Removing and replacing server components...
Page 174: Removing An Adapter From The Pci Riser-Card Assembly
133. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables. 3. Remove the cover (see “Removing the cover” on page 145). IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 175: Installing An Adapter On The Pci Riser-Card Assembly
– Expansion slot 3: Full-height, half-length – Expansion slot 4: Full-height, half-length v Some high performance video adapters are supported by your server. See http://www.ibm.com/servers/eserver/serverproven/compat/us/ for more information. v The optional NVIDIA FX 580 video adapter must be installed in expansion slot 3 on the PCI riser-card assembly.
Page 176 6. Install the PCI riser-card assembly (see “Installing the PCI riser-card assembly” on page 151). 7. Perform any configuration tasks that are required for the adapter. 8. Install the server cover (see “Installing the cover” on page 146). IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 177: Removing A Serveraid Controller From The Pci Riser-Card Assembly
9. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. Removing a ServeRAID controller from the PCI riser-card assembly To remove a ServeRAID controller from the PCI riser-card assembly, complete the following steps: 1.
Page 178 9. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. 10. Perform any configuration tasks that are required for the ServeRAID controller. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 179: Removing A Memory Module (Dimm)
Notes: 1. When you restart the server for the first time after you install a ServeRAID controller with a battery, the monitor screen remains blank while the controller initializes the battery. This might take a few minutes, after which the startup process continues.
Page 180: Installing A Memory Module
– When you install one DIMM single-rank or dual-rank per channel, the memory runs at 1333 MHz – When you install two DIMMs single-rank or dual-rank per channel, the memory runs at 1066 MHz IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 181 – When you install two 1.35 V DIMMs in a channel, the memory runs at 800 MHz. The DIMMs still function at 1.35 V – When you install quad-rank DIMMs with single-rank or dual-rank DIMMs in the same channel, the memory runs at 800 MHz –...
Page 182 Table 11. Non-mirroring (normal) mode DIMM installation sequence Microprocessors installed DIMM connector population sequence 3, 6, 8, 2, 5, 7 3, 11, 6, 14, 8, 16, 2, 10, 5, 13, 7, 15, IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 183 The following table lists the DIMM connectors on each memory channel. Table 12. Connectors on each memory channel Memory channel DIMM connectors Channel 0 2, 3, 10, 11 Channel 1 5, 6, 13, 14 Channel 2 7, 8, 15, 16 Memory mirroring Memory-mirroring mode replicates and stores data on two pairs of DIMMs within two channels simultaneously.
Page 184 DIMM has not been correctly inserted; open the retaining clips, remove the DIMM, and then reinsert it. 5. Repeat steps 2 through 4 until all the new or replacement DIMMs are installed. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 185: Removing An Ibm Virtual Media Key
10. Go to the Setup utility and make sure all the installed DIMMs are present and enabled. Removing an IBM virtual media key To remove a virtual media key, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines”...
Page 186 4. Install the server cover (see “Installing the cover” on page 146). 5. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 187: Removing A Usb Hypervisor Key
Removing a USB hypervisor key To remove a USB hypervisor key from the server, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 133. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables.
Page 188: Installing A Usb Hypervisor Key
4. Remove the PCI riser-card assembly (see “Removing the PCI riser-card assembly” on page 150). 5. Remove the remote battery tray from the PCI riser-card assembly: a. Carefully disconnect the remote battery cable from the battery. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 189 b. Press the retention latch to disengage the remote battery tray. The following illustration shows how to remove the bottom remote battery tray. The following illustration shows how to remove the top remote battery tray. 6. Slightly pull apart the clips on the side of the remote battery tray to remove the ServeRAID controller battery.
Page 190: Installing A Serveraid Controller Battery On The Remote Battery Tray
Remove the interposer card and the loose screw from the bag. b. Rotate the standoff so that it aligns with the hole in the ServeRAID controller, and position the interposer card connector over the ServeRAID controller connector. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 191 c. Press the interposer card down onto the interposer card connector so that the interposer card is secured. d. From the other side of the ServeRAID controller, insert and tighten the screw to secure the interposer card to the ServeRAID controller. 3.
Page 192 PCI riser-card assembly. The following illustration shows how to instal the bottom remote battery tray. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 193 The following illustration shows how to install the top remote battery tray. 5. Route the remote battery cable through the cage hole on the PCI riser-card assembly. Attention: Make sure that the cable is not pinched and does not cover any connectors or obstruct any components on the system board.
Page 194: Removing An Optional Serveraid Adapter Advanced Feature Key
4. Remove the PCI riser-card assembly (see “Removing the PCI riser-card assembly” on page 150). 5. Grasp the upgrade key and lift to remove it from connector on the ServeRAID adapter. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 195 6. If you are instructed to return the flash device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Chapter 5. Removing and replacing server components...
Page 196: Installing An Optional Serveraid Adapter Advanced Feature Key
To install an optional ServeRAID adapter advanced feature key, complete the following steps: 1. Align the upgrade key with the connector on the ServeRAID adapter and push it into the connector until it is firmly seated. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 197: Removing The Usb Board
2. Reconnect the power cord and any cables that you removed. 3. Install the PCI riser-card assembly (see “Installing the PCI riser-card assembly” on page 151). 4. Install the cover (see “Installing the cover” on page 146). 5. Slide the server into the rack. 6.
Page 198: Installing The Usb Board
6. Install the cover (see “Installing the cover” on page 146). 7. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 199: Removing The Operator Information Panel
Removing the operator information panel To remove the operator information panel, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 133. 2. Turn off the server and peripheral devices, and disconnect the power cord and all external cables.
Page 200: Installing The Operator Information Panel
Note: The cable is routed on the outside of the chassis and connected to the system board. The cable must be protected by the cable cover on the side of the chassis. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 201: Removing The Front Usb Connector Assembly
6. Slide the cable arm cover into the retention slots and install the screw to secure it on the side of the chassis. 7. Install the air baffle (see “Installing the air baffle” on page 150). 8. If you have the optional hot-swap rear hard disk drive cage installed, rotate it down (see “Rotating the optional hot-swap rear hard disk drive cage down”...
Page 202: Installing The Front Usb Connector Assembly
1. Touch the static-protective package that contains the front USB connector assembly to any unpainted metal surface on the outside of the chassis; then, remove the front USB connector assembly from the package. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 203 2. Reconnect the cable to the front USB connector assembly. 3. Place the front USB connector assembly in the bracket cover. Make sure it is securely seated inside the bracket cover. 4. Install the screws to secure the bracket cover to the server. 5.
Page 204: Removing The Hot-Swap Backplane On The Optional Rear Hard Disk Drive Cage
5. Press the release latches and rotate out the top of the backplane ; then, lift the backplane out of the optional rear hard disk drive cage by pulling and lifting it IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 205: Installing The Hot-Swap Backplane On The Optional Rear Hard Disk Drive Cage
SAS/SATA backplane Hard disk drive cage 6. If you need to replace the backplane, unplug all attached cables. 7. If you are instructed to return the backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the hot-swap backplane on the optional rear hard disk drive cage To install the replacement hot-swap backplane on the optional rear hard disk drive...
Page 206 7. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 207: Removing And Replacing Frus
Removing and replacing FRUs FRUs must be installed only by trained service technicians. The illustrations in this document might differ slightly from the hardware. Statement 27: CAUTION: Hazardous moving parts are nearby. Removing a system fan Attention: To ensure proper server operation, if a fan fails, you need to turn off the server first, then replace the fan immediately.
Page 208: Installing A System Fan
To ensure proper server operation, if a fan fails, replace the fan immediately. To remove the system fan cage, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 133. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 209: Installing The System Fan Cage
2. Turn off the server and peripheral devices and disconnect all power cords and external cables. 3. Remove the cover (see “Removing the cover” on page 145). 4. (For 3.5-inch hard disk drive models only) Remove the signal cables. 5. Grasp the system fan cage by the blue grip points. 6.
Page 210 SAS/SATA rear hard disk drive cage installed, make sure you lift the two SATA cables up a little bit so they will not get damaged by the system fan cage. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 211: Removing The Fan Board
Attention: If the fan power cable is not connected correctly, the server will not start up when you turn on power. v To connect the fan power cable on the fan board, orient the fan power connector so that the release tab faces the rear of the server; then, connect the cable to the connector on the system board.
Page 212: Installing The Fan Board
7. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. Removing the power-supply paddle card To remove a power-supply paddle card, complete the following steps: IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 213: Installing The Power-Supply Paddle Card
1. Read the safety information that begins on page vii and “Installation guidelines” on page 133. 2. Turn off the server and peripheral devices, and disconnect the power cord and all external cables. 3. Remove the cover (see “Removing the cover” on page 145). 4.
Page 214: Removing The 3.5-Inch Hs Hdd Backplane
8. Press the release latches and rotate out the top of the backplane ; then, lift the backplane out of the server by pulling outwards and lifting it up. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 215: Installing The 3.5-Inch Hs Hdd Backplane
Release latch Attention: If you need to replace the 3.5-inch hot-swap hard disk drive backplane, be sure to take off the bracket by removing the 4 screws attached and keep the bracket for further usage. Hot-swap backplane bracket Screws Hot-swap backplane 9.
Page 216 5. Except for the signal cables and the power cable, reconnect all other cables to the backplane. 6. Press the cables downwards to make the cable routing easier. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 217: Removing The 2.5-Inch Hs Hdd Backplane
7. Replace the system fan cage (see “Installing the system fan cage” on page 191). 8. Reconnect the power cable, then the signal cables. 9. Install the cover (see “Installing the cover” on page 146). 10. Install the hot-swap hard disk drives (see “Installing a hot-swap hard disk drive”...
Page 218: Installing The 2.5-Inch Hs Hdd Backplane
1. Reconnect the cables to the backplane. The following illustration shows the locations of the cables on the backplane. Power cable iMM cable Power cable Mini SAS cable 2. Align the backplane with the slot on the chassis. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 219 3. Lower the backplane into the server. Make sure the locating plates securely engages the bottom of the backplane. 4. Press the release latches; then, rotate the top of the backplane toward the front of the server until it locks into place. Note: Make sure the backplane is engaged into place by the locating plates and that it is securely installed in the server.
Page 220: Removing An Optional Hot-Swap Sas/Sata Rear 3.5-Inch Hard Disk Drive Cage
One SATA cables and the LED signal cable on the hot-swap backplane b. Two fan power cables from the fan board c. One backplane power cable IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 221 SATA 1 SATA 0 SATA signal cable 0 Hot-swap backplane power cable SATA signal cable 1 SATA 1 SATA 0 6. Rotate the rear hard disk drive cage 2 outwards. Then, carefully pull the rear hard disk drive cage 3 out of the chassis. 7.
Page 222 9. If you are instructed to return the rear hard disk drive cage, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 223: Installing An Optional Hot-Swap Sas/Sata Rear 3.5-Inch Hard Disk Drive Cage
Installing an optional hot-swap SAS/SATA rear 3.5-inch hard disk drive cage To install the optional rear hot-swap SAS/SATA hard disk drive cage, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 133. 2.
Page 224 9. Align the edge of the rear hard disk drive cage on the right side of the chassis. Slide the cage into the chassis support bracket until it sits into place. Then, IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 225 rotate the cage inward until it sits into place 3 . 10. Close the latches on the chassis. 11. Connect the LED signal cable and SATA cables from the option package into the backplane assembly on the rear hard disk drive cage. LED signal SATA 0 connector connector...
Page 226 Fan cables Fan 5 connector Fan 6 connector 15. Connect the 2 SATA cables to the connectors on the hot-swap backplane. Make sure the labels of both connectors are matched. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 227 SATA 1 SATA 0 SATA signal cable 0 Hot-swap backplane power cable SATA signal cable 1 SATA 1 SATA 0 16. Connect the LED signal cable to the connector which is underneath of the power connector of the hot-swap backplane. You can temporary remove the power cable on the hot-swap backplane to make the connection easier.
Page 228: Removing An Optional Hot-Swap Sas/Sata Rear 2.5-Inch Hard Disk Drive Cage
2. Turn off the server and peripheral devices and disconnect all power cords and external cables. 3. Remove the cover (see “Removing the cover” on page 145). 4. Open the blue latches 1 on the chassis. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 229 5. Make a note of where cables are attached to; then, disconnect the cables on the rear hard disk drive cage including: a. the signal cable and the LED signal cable on the hot-swap backplane b. Two fan power cables from the fan board c.
Page 230 8. Find the rear hard disk drive detect pin of the hot-swap backplane signal (I cable located near the system fan cage; then, disconnect from the rear hard disk drive detect pin of the LED signal cable. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 231 Hot-swap backplane signal cable (I C cable) Rear hard disk drive detect pin LED signal cable (from option package) Chapter 5. Removing and replacing server components...
Page 232: Installing An Optional Hot-Swap Sas/Sata Rear 2.5-Inch Hard Disk Drive Cage
4. Loosen the screw that secure the drive filler cage to the chassis; then, rotate the drive filler clockwise and remove the drive filler out of the bay from the server. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 233 5. Remove the air baffle (see “Removing the air baffle” on page 148). 6. Find the rear hard disk drive detect pin of the hot-swap backplane signal (I cable located near the system fan cage; then, connect with the rear hard disk drive detect pin of the signal cable from the option package.
Page 234 9. Align the edge of the rear hard disk drive cage on the right side of the chassis. Slide the cage into the chassis support bracket until it sits into place. Then, rotate the cage inward until it sits into place 3 . IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 235 10. Close the chassis latches. 11. Insert the backplane assembly from the option package onto the rear hard disk drive cage. 12. Connect the LED signal cable and signal cable from the option package into the backplane assembly on the rear hard disk drive cage. Power connector LED signal SAS connector...
Page 236 Fan 5 Fan 6 Fan cables Fan 5 connector Fan 6 connector 14. Connect the SAS cable to the connector on the hot-swap backplane. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 237: Removing The Fan From The Optional Rear Hard Disk Drive Cage
SAS connector Hot-swap backplane power cable SAS signal cable SAS connector 15. Connect the LED signal cable to the connector which is located above the power supply of the hot-swap backplane. 16. Connect the power cable which you can find near the 240 VA cover into the backplane assembly on the rear hard disk drive cage (see “Internal cable routing and connectors”...
Page 238: Installing The Fan To The Optional Rear Hard Disk Drive Cage
3. Install the cover (see “Installing the cover” on page 146). 4. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 239: Removing A Microprocessor And Heat Sink
Removing a microprocessor and heat sink Attention: v Microprocessors are to be removed only by trained service technicians. v Always use the microprocessor installation tool to remove a microprocessor. Failing to use the microprocessor installation tool may damage the microprocessor sockets on the system board. Any damage to the microprocessor sockets may require replacing the system board.
Page 240 12. Carefully lift the microprocessor straight up and out of the socket, and place it on a static-protective surface. Remove the microprocessor from the installation tool by twisting the handle counterclockwise. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 241: Installing A Microprocessor And Heat Sink
For information about the type of microprocessor that the server supports and other information that you must consider when you install a microprocessor, see the Installation and User’s Guide on the IBM Documentation CD. Read the documentation that comes with the microprocessor to determine whether you must update the IBM System x Server Firmware.
Page 242 Rotate the hinged microprocessor bracket frame into the open position. c. Touch the static-protective package that contains the microprocessor to any unpainted metal surface on the server. Then, remove the microprocessor from the package. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 243 Attention: v Do not touch the microprocessor contacts; handle the microprocessor by the edges only. Contaminants on the microprocessor contacts, such as oil from your skin, can cause connection failures between the contacts and the socket. v Handle the microprocessor carefully. Dropping the microprocessor during installation or removal can damage the contacts.
Page 244 Handle Installation tool Alignment holes Microprocessor Screws j. Close the microprocessor bracket frame. k. Carefully close the microprocessor release lever to secure the microprocessor in the socket. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 245 4. Install a heat sink on the microprocessor. Attention: Do not touch the thermal grease on the bottom of the heat sink or set down the heat sink after you remove the plastic cover. Touching the thermal grease will contaminate it. a.
Page 246: Thermal Grease
4. If you have the optional hot-swap rear hard disk drive cage installed, rotate it up (see “Rotating the optional hot-swap rear hard disk drive cage up” on page 147). 5. Remove the air baffle (see “Removing the air baffle” on page 148). IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 247 8. If a virtual media key is installed in the server, remove it (see “Removing an IBM virtual media key” on page 167 for instructions). 9. Remove all DIMMs, and place them on a static-protective surface for reinstallation (see “Removing a memory module (DIMM)” on page 161).
Page 248: Installing The System Board
To reinstall the system board, complete the following steps: 1. Align the screw holes on the system board with the screw holes on the chassis; then, lower it into the server. Make sure that the rear connectors IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 249 (see “Installing a microprocessor and heat sink” on page 223). 4. Install the DIMMs (see “Installing a memory module” on page 162). 5. If necessary, install the virtual media key (see “Installing an IBM virtual media key” on page 167).
Page 250 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 251: Chapter 6. Configuration Information And Instructions
(VPD) code, device drivers, and service processor firmware complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.
Page 252: Configuring The Server
Web interface without the virtual media key. You can order an optional IBM Virtual Media Key, if one did not come with your server. For more information about how to enable the remote presence function, see “Using the remote presence capability and blue-screen capture”...
Page 253: Using The Setup Utility
Setup utility. For more information about using this program, see “IBM Advanced Settings Utility program” on page 251. Using the Setup utility...
Page 254 Turbo Mode settings in Custom Mode. To have this screen display configurable fields properly, you may restore the Setup utility to the factory default settings. – Integrated Management Module IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 255 Select this choice to view or change the settings for the integrated management module. - POST Watchdog Timer Select this choice to view or enable the POST watchdog timer. - POST Watchdog Timer Value Select this choice to view or set the POST loader watchdog timer value. - Reboot System on NMI Enable or disable restarting the system whenever a nonmaskable interrupt (NMI) occurs.
Page 256 This choice is on the full and limited Setup utility menu. – Set Power-on Password Select this choice to set or change a power-on password. For more information, see “Power-on password” on page 239. – Clear Power-on Password IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 257 Select this choice to clear a power-on password. For more information, see “Power-on password.” – Set Admin Password Select this choice to set or change an administrator password. An administrator password is intended to be used by a system administrator; it limits access to the full Setup utility menu.
Page 258: Using The Boot Selection Menu Program
The ServerGuide Setup and Installation CD contains a setup and installation program that is designed for your server. The ServerGuide program detects the server model and optional hardware devices that are installed and uses that IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 259 When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program provides a list of tasks that are required to set up your server model.
Page 260: Using The Integrated Management Module
Light path diagnostics LEDs to report errors that occur with fans, power supplies, microprocessor, hard disk drives, and system errors. v DIMM error assistance. The IBM System x Server Firmware disables a failing DIMM that is detected during POST, and the IMM lights the associated system-error LED and the failing DIMM error LED.
Page 261: Using The Remote Presence Capability And Blue-Screen Capture
v Auto Boot Failure Recovery. v A virtual media key, which enables full systems-management support (remote video, remote keyboard/mouse, and remote storage). v When one of the two microprocessors reports an internal error, the server disables the defective microprocessor and restarts with the one good microprocessor.
Page 262 4. On the next screen, select Integrated Management Module. 5. On the next screen, select Network Configuration. 6. Find the IP address and write it down. 7. Exit from the Setup utility. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 263: Using The Usb Memory Key For Vmware Hypervisor
Using the USB memory key for VMware hypervisor The VMware hypervisor is available on server models that come with an installed IBM USB Memory Key for VMware Hypervisor. The USB memory key installs in the USB hypervisor connector on the system daughter board. Hypervisor is virtualization software that enables multiple operating systems to run on a host computer at the same time.
Page 264: Configuring The Gigabit Ethernet Controller
1. The integrated Ethernet controllers on the system board do not support Intel I/O Acceleration Technology (I/OAT). 2. Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.
Page 265: Using The Lsi Logic Configuration Utility Program
Update the UEFI code, following the instructions that come with the update file that you downloaded. 2. Update the IMM firmware: a. Download the latest version of the IMM firmware from http://www.ibm.com/ systems/support/. b. Update the IMM firmware, following the instructions that come with the update file that you downloaded.
Page 266 Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click Hardware upgrades.
Page 267: Configuring A Serveraid Controller
To update the firmware and server firmware for an optional ServeRAID controller, you must use the IBM ServeRAID Support CD that comes with the controller. Chapter 6. Configuration information and instructions...
Page 268: Starting The Intel Matrix Storage Manager Option Rom Program
For more information about the ServeRAID controller, go to http://www- 304.ibm.com/jct01004c/systems/support/supportsite.www/docdisplay?lndocid=MIGR- 4JTS2T&brandind=5000008 or complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.
Page 269: Ibm Advanced Settings Utility Program
7. Follow the instruction on the screen to configure RAID. IBM Advanced Settings Utility program The IBM Advanced Settings Utility (ASU) program is an alternative to the Setup utility for modifying server firmware settings. Use the ASU program online or out-of-band to modify server firmware settings from the command line without the need to restart the server to access the Setup utility.
Page 270: Updating Ibm Systems Director
Updating IBM Systems Director If you plan to use IBM Systems Director to manage the server, you must check for the latest applicable IBM Systems Director updates and interim fixes. To install the IBM Systems Director updates and any other applicable updates and interim fixes, complete the following steps.
Page 271: Updating The Universal Unique Identifier (Uuid)
The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM Web site. To download the ASU and update the UUID, complete the following steps.
Page 272 See the Advanced Settings Utility Users Guide for more details. You can access the ASU Users Guide from the IBM Web site. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.
Page 273: Updating The Dmi/Smbios Data
The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM Web site. To download the ASU and update the DMI, complete the following steps.
Page 274 The access method that you select to use from the following methods: v Online authenticated LAN access, type the command: [host <imm_internal_ip>] [user <imm_user_id>][password <imm_password>] Where: imm_internal_ip The IMM internal LAN/USB IP address. The default value is 169.254.95.118. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 275 The KCS access method uses the IPMI/KCS interface. This method requires that the IPMI driver be installed. Some operating systems have the IPMI driver installed by default. ASU provides the corresponding mapping layer. See the Advanced Settings Utility Users Guide at http:://www-947.ibm.com/ systems/support/supportsite.wss/docdisplay?brandind=5000008 &lndocid=MIGR-55021 for more details.
Page 276 You can also build a bootable media using the applications available through the Tools Center Web site at http://publib.boulder.ibm.com/infocenter/toolsctr/ v1r0/index.jsp. From the left pane, click IBM System x and BladeCenter Tools Center, then click Tool reference for the available tools.
Page 277: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.
Page 278: Software Service And Support
You can find service information for IBM systems and optional devices at http://www.ibm.com/systems/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and xSeries servers, BladeCenter products, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.
Page 279: Appendix B. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 280: Important Notes
When referring to hard disk drive capacity or communications volume, MB stands for 1,000,000 bytes, and GB stands for 1,000,000,000 bytes. Total user-accessible capacity can vary depending on operating environments. IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 281: Particulate Contamination
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.
Page 282: Documentation Format
In the request, be sure to include the publication part number and title. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.
Page 283: Industry Canada Class A Emission Compliance Statement
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.
Page 284: Japan Vcci Class A Statement
EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.
Page 285: Japan Electronics And Information Technology Industries Association (Jeita) Statement
This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI). If this equipment is used in a domestic environment, radio interference may occur, in which case the user may be required to take corrective actions.
Page 286: Taiwan Class A Compliance Statement
Taiwan Class A compliance statement IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 287: Index
Index configuration programs IBM Advanced Settings Utility (ASU) program 235 ABR, automatic boot failure recovery 92 LSI Configuration Utility 235 ac power LED 13 configuring accessible documentation 264 server 233, 234 acoustical noise emissions 9 connectors adapter battery 15 installing 157...
Page 288 8 installing 220 hypervisor removing 219 problems 42 FCC Class A notice 264 hypervisor memory key features 7 using 245 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 289 IBM Advanced Settings utility program overview 251 power-on 11 IBM Support Line 260 system locator 11 IBM Systems Director, updating 252 system-error 11 IMM event log 24 LED, important notices 6 Battery failure 56 inspecting for unsafe conditions viii BMC heartbeat 57...
Page 290 205, 214 PCI slot error LEDs 57 rear hot-swap SAS/SATA hard disk drive option, pointing device problems 44 removing 202, 210 port connectors 17 recovering server firmware 89 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 291 recovery, automatic boot failure (ABR) 92 rotating down remote presence feature hot-swap hard disk drive cage 148 using 243 rotating up remote presence functions 244 hot-swap hard disk drive cage 147 removing air baffle 148 cover 145 DIMM 161 Safety vii fan board 193 safety hazards, considerations viii fan on the optional rear hard disk drive cage 219...
Page 292 179 USB connector 10, 12 USB hypervisor key installing 170 removing 169 USB hypervisor memory key using 245 using embedded hypervisor 245 remote presence feature 243 Setup utility 235 IBM System x3630 M3 Type 7377: Problem Determination and Service Guide...
Page 294 Part Number: 00D3232 Printed in USA (1P) P/N: 00D3232...

IBM x3630 M3 7377 Problem Determination And Service Manual

Safety

Chapter 1. Start here

Chapter 2. Introduction

Chapter 3. Diagnostics

Chapter 4. Parts Listing, Type 7377 Server

Chapter 5. Removing and Replacing Server Components

Chapter 6. Configuration Information and Instructions

Appendix A. Getting Help and Technical Assistance

Appendix B. Notices

Quick Links

Related Manuals for IBM x3630 M3 7377

Summary of Contents for IBM x3630 M3 7377

Table of Contents