IBM x3630 M3 7377 Problem Determination And Service Manual page 45

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, "Parts listing, Type 7377 server," on page 125 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
0010002 Microprocessor not supported
0011000 Invalid microprocessor type
0011002 Microprocessor mismatch
0011004 Microprocessor failed BIST
001100A Microcode update failed
Action
1. (Trained service technician only) Reseat the following
components one at a time, in the order shown, restarting
the server each time:
a. Microprocessor 1
b. Microprocessor 2 (if installed)
2. (Trained service technician only) Remove microprocessor
2 and restart the server.
3. (Trained service technician only) Remove microprocessor
1 and install microprocessor 2 in the microprocessor 1
connector. Restart the server. If the error is corrected,
microprocessor 1 is bad and must be replaced.
4. (Trained service technician only) Replace the following
components one at a time, in the order shown, restarting
the server each time:
a. Microprocessor 1
b. Microprocessor 2
c. System board
1. Update the system firmware (see "Updating the firmware"
on page 233).
2. (Trained service technician only) Remove and replace the
affected microprocessor (error LED is lit) with a supported
type.
1. Run the Setup utility and view the microprocessor
information to compare the installed microprocessor
specifications.
2. (Trained service technician only) Remove and replace one
of the microprocessors so that they both match.
1. Update the system firmware (see "Updating the firmware"
on page 233).
2. (Trained service technician only) Reseat microprocessor 2.
3. (Trained service technician only) Replace the following
components one at a time, in the order shown, restarting
the server each time:
a. Microprocessor
b. System board
1. Update the system firmware (see "Updating the firmware"
on page 233).
2. (Trained service technician only) Replace the
microprocessor.
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Chapter 3. Diagnostics