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IBM System x3650 M5 Installation And Service Manual

Type 5462
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System x3650 M5
Type 5462
Installation and Service Guide

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  Summary of Contents for IBM System x3650 M5

  • Page 1 System x3650 M5 Type 5462 Installation and Service Guide...
  • Page 3 System x3650 M5 Type 5462 Installation and Service Guide...
  • Page 4 Appendix D, “Getting help and technical assistance,” on page 973, “Notices” on page 977, the Warranty Information document, and the Safety Information and Environmental Notices and User Guide documents on the IBM Documentation CD. First Edition (October 2014) © Copyright IBM Corporation 2014.
  • Page 5: Table Of Contents

    . ix Configuring the Ethernet controller . . 61 Enabling Features on Demand Ethernet software Chapter 1. The System x3650 M5 server Enabling Features on Demand RAID software . . 61 The IBM Documentation CD . Configuring RAID arrays .
  • Page 6 . 164 Replacing the system board . 279 Removing a memory module . . 166 Installing optional devices . . 282 Installing a memory module . . 167 Installation guidelines . 283 System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 7 Getting help and information from the World Wide Installing a 8x 3.5-inch simple-swap HDD . 974 ServeRAID assembly kit . . 289 How to send DSA data to IBM . 974 Installing a 8x 2.5-inch hot-swap HDD Creating a personalized support web page . 975 assembly kit .
  • Page 8 System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 9: Safety

    Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d'installer ce produit, lisez les consignes de sécurité. Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. © Copyright IBM Corp. 2014...
  • Page 10 Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. viii System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 11: Safety Statements

    Safety statements These statements provide the caution and danger information that is used in this documentation. Important: Each caution and danger statement in this documentation is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.
  • Page 12 There are no serviceable parts inside the device. v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 13 DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Statement 4 CAUTION: Use safe practices when lifting.
  • Page 14 There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 12 CAUTION: The following label indicates a hot surface nearby. Statement 26 System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 15 CAUTION: Do not place any object on top of rack-mounted devices. Statement 27 CAUTION: Hazardous moving parts are nearby. Rack Safety Information, Statement 2 DANGER v Always lower the leveling pads on the rack cabinet. v Always install stabilizer brackets on the rack cabinet. v Always install servers and optional devices starting from the bottom of the rack cabinet.
  • Page 16 System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 17: Chapter 1. The System X3650 M5 Server

    Chapter 1. The System x3650 M5 server This Installation and Service Guide contains information and instructions for setting up your System x3650 M5 Type 5462 server, instructions for installing some optional devices, cabling and configuring the server, removing and replacing devices, and diagnostics and troubleshooting information.
  • Page 18 The following illustration shows a server with sixteen 2.5-inch hot-swap hard disk drive bays. SATA/SAS hard disk drive bays 8 9 10 11 12 13 14 15 Figure 3. 16-drive-capable model front view System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 19 The following illustration shows a server with eight 3.5-inch hot-swap hard disk drive bays. SATA/SAS hard disk drive bays Figure 6. 3.5-inch hot-swap model front view The following illustration shows a server with twelve 3.5-inch hot-swap hard disk drive bays. Chapter 1. The System x3650 M5 server...
  • Page 20 Figure 7. 12-drive-capable model front view If firmware and documentation updates are available, you can download them from the IBM website. The server might have features that are not described in the documentation that comes with the server, and the documentation might be...
  • Page 21: The Ibm Documentation Cd

    Figure 9. QR code You can download an IBM ServerGuide Setup and Installation CD to help you configure the hardware, install device drivers, and install the operating system. For a list of supported optional devices for the server, see http://www.ibm.com/ systems/info/x86servers/serverproven/compat/us/.
  • Page 22: Related Documentation

    IBM product. v Licenses and Attributions Documents This document is in PDF format on the IBM Documentation CD. It provides the open source notices. v Rack Installation Instructions This printed document contains instructions for installing the server in a rack and comes with the rack kit.
  • Page 23: Notices And Statements In This Document

    Warranty Information This document is in printed format and comes with the server. It contains warranty terms and a pointer to the IBM Statement of Limited Warranty on the IBM website. Depending on the server model, additional documentation might be included on the IBM Documentation CD.
  • Page 24: Server Features And Specifications

    2.5-inch models: – Supports up to sixteen 2.5-inch simple-swap SAS/SATA hard disk drive bays. – Supports up to twenty-six 2.5-inch hot-swap SAS/SATA hard disk drive bays . v 3.5-inch models: System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 25 Riser-card assembly 1 v Type 1 – Slot 1: PCI Express 3.0 x8 (full-height, full-length) – Slot 2: PCI Express 3.0 x8 (full-height, full-length) – Slot 3: PCI Express 3.0 x8 (full-height, half-length) Chapter 1. The System x3650 M5 server...
  • Page 26 ISO 7779 and reported in conformance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 27 1. Power supplies and redundant power supplies in the server must be with the same power rating, wattage or level. 2. You may use the IBM Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www.ibm.com/systems/bladecenter/resources/...
  • Page 28 For information about the limits for particulates and gases, see “Particulate contamination” on page 979. System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 29: What Your Server Offers

    (IMM) event log (as the ASM event log), and the operating-system event logs. You can send the DSA log as a file to IBM Support or view the information as a text file or HTML file.
  • Page 30 IBM Service Information website provides additional information for parts installation and replacement videos, and error codes for server support. For the QR code, see QR code information on page Chapter 1, “The System x3650 M5 server,” on page 1. v Multi-core processing ™...
  • Page 31 You can use the Setup utility to configure the server to use a dedicated systems-management network or a shared network. v UEFI-compliant server firmware IBM System x Server Firmware (server firmware) offers several features, including Unified Extensible Firmware Interface (UEFI) 2.1 compliance; Active Energy Manager technology; enhanced reliability, availability, and serviceability (RAS) capabilities;...
  • Page 32: Ibm Systems Director

    A set of common tasks that are included with IBM Systems Director provides many of the core capabilities that are required for basic management, which means instant out-of-the-box business value.
  • Page 33: Reliability, Availability, And Serviceability

    Information Center at http://pic.dhe.ibm.com/infocenter/director/pubs/ index.jsp?topic=%2Fcom.ibm.director.main.helps.doc%2Ffqm0_main.html, and the Systems Management website at http://www.ibm.com/systems/management/, which presents an overview of IBM Systems Management and IBM Systems Director. Reliability, availability, and serviceability Three important computer design features are reliability, availability, and serviceability (RAS). The RAS features help to ensure the integrity of the data that is stored in the server, the availability of the server when you need it, and the ease with which you can diagnose and correct problems.
  • Page 34: Server Controls, Leds, And Power

    This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off. For the locations of other LEDs on the system board, see “System-board LEDs” on page 33. System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 35: Front View

    Video information panel connector Rack Rack release release latch latch Hard disk drive User information tag Hard disk drive status LED (yellow) activity LED (green) Figure 12. 8 hard-disk drive configuration front view Chapter 1. The System x3650 M5 server...
  • Page 36 When this LED is lit, it indicates that the drive has failed. If an optional IBM ServeRAID controller is installed in the server, when this LED is flashing slowly (one flash per second), it indicates that the drive is being rebuilt.
  • Page 37: Operator Information Panel

    A system-locator LED is also on the rear of the server. This LED is used as a presence detection button as well. You can use IBM Systems Director or IMM web interface to light this LED remotely. This LED is controlled by the IMM.
  • Page 38: Lcd System Information Display Panel

    Scroll down button:Press this button to scroll down or scroll to the right in the main menu to location and select the system information that you want displayed. The following is an illustration of the LCD system information display panel menu options flow. System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 39 If more than one error occurs, the LCD display panel displays the number of errors that have occurred. If no errors occur, the no error menu will be available for navigation. Chapter 1. The System x3650 M5 server...
  • Page 40: Rear View

    NMI button: Press this button to force a nonmaskable interrupt to the microprocessor. It allows you to blue screen the server and take a memory dump (use this button only when directed by the IBM service support). You System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 41 Ethernet LAN that is connected to the Ethernet port. v Ethernet link LEDs: When these LEDs are lit, they indicate that there is an active link connection on the 10BASE-T, 100BASE-TX, or 1000BASE-TX interface for the Ethernet port. Chapter 1. The System x3650 M5 server...
  • Page 42: Pci Riser-Card Adapter Expansion Slot Locations

    Lit: The server is turned on. v System-locator LED: Use this LED to visually locate the server among other servers. You can use IBM Systems Director or IMM2.1 web interface to light this LED remotely. v System-error LED: When this LED is lit, it indicates that a system error has occurred.
  • Page 43: Server Components

    Slot 3 Figure 23. PCI riser-card adapter expansion slot locations Server components The following illustration shows the major components in the server. The illustrations in this document might differ slightly from your hardware. Chapter 1. The System x3650 M5 server...
  • Page 44 (Orange can also indicate touch points on hot-swap components.) See the instructions for removing or installing a specific hot-swap component for any additional procedures that you might have to perform before you remove or install the component. System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 45: System-Board Internal Connectors

    / config power / config connector 1 connector 2 connector 3 connector 4 Figure 25. System-board internal connectors System-board external connectors The following illustration shows the external connectors on the system board. Chapter 1. The System x3650 M5 server...
  • Page 46: System-Board Switches, Jumpers, And Buttons

    The following illustration shows the location of the switches, jumpers, and buttons on the server. Note: If there is a clear protective sticker on the top of the switch blocks, you must remove and discard it to access the switches. System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 47 2 and 3 before the server is turned on alters which flash ROM page is loaded. Do not change the jumper pin position after the server is turned on. This can cause an unpredictable problem. The following table describes the functions of the SW6 switch block on the system board. Chapter 1. The System x3650 M5 server...
  • Page 48 You can also use it to force a blue-screen memory dump (use this button only when you are directed to do so by IBM Support). System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 49: System-Board Leds

    The following illustration shows the respective expansion slot connectors. v Riser-card assembly 1 – Type 1 PCI riser card PCI riser-card assembly Slot 1, PCIe x8 Slot 2, PCIe x8 Slot 3, PCIe x8 Figure 29. Type 1 PCI riser card Chapter 1. The System x3650 M5 server...
  • Page 50 – Type 4 PCI riser card PCI riser-card assembly Slot 1, PCIe x16 Slot 3, ML2 Figure 32. Type 4 PCI riser card v Riser-card assembly 2 – Type 5 PCI riser card System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 51: Riser-Card Assembly Leds

    Note: Error LEDs remain lit only while the server is connected to power. Upper PCI slot error LED Center PCI slot error LED Lower PCI slot error LED Figure 35. Riser-card assembly LEDs Chapter 1. The System x3650 M5 server...
  • Page 52: Inch/3.5-Inch Simple-Swap/Hot-Swap Hard Disk Drive Backplate Assemblies And Backplanes

    (mini-SAS HD connector) backplate (iPASS connector) Figure 36. Type 1 v 2.5-inch hot-swap hard disk drive backplanes – Type 2 2.5-inch HDD hot-swap backplane Figure 37. Type 2 – Type 3 System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 53 2.5-inch HDD hot-swap backplane (expander) Figure 38. Type 3 v 3.5-inch simple-swap hard disk drive backplate assembly – Type 4 Chapter 1. The System x3650 M5 server...
  • Page 54 3.5-inch HDD simple-swap backplate (iPASS connector) 3.5-inch HDD simple-swap backplate for RAID card (mini-SAS HD connector) Figure 39. Type 4 v 3.5-inch hot-swap hard disk drive backplanes – Type 5 System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 55 3.5-inch HDD hot-swap backplane with 8HDDs Figure 40. Type 5 – Type 6 3.5-inch HDD hot-swap backplane with 12HDDs Figure 41. Type 6 Chapter 1. The System x3650 M5 server...
  • Page 56: Server Power Features

    PCI options. 2. Ethernet 1 connector supports Wake on LAN feature. 3. When you turn on the server with the graphical adapters installed, the IBM logo displays on the screen after approximately 3 minutes. This is normal operation while the system loads.
  • Page 57 PCI Express riser-card assembly. Otherwise, the Wake on LAN feature might not work. v The Integrated Management Module II (IMM2) can turn off the server as an automatic response to a critical system failure. Chapter 1. The System x3650 M5 server...
  • Page 58 System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 59: Chapter 2. Configuration Information And Instructions

    The firmware for the server is periodically updated and is available for download on the IBM website. To check for the latest level of firmware, such as the UEFI firmware, device drivers, and integrated management module (IMM) firmware, go to http://www.ibm.com/support/fixcentral/.
  • Page 60: Configuring The Server

    Installation CD” on page 46. v IBM FastSetup IBM FastSetup is a no-cost software tool that helps simplify the maintenance and deployment of selected IBM BladeCenter chassis, servers, and components. The intuitive graphical interface initializes all phases of server setup, including discovery, update, and configuration.
  • Page 61 UEFI settings from the command line without the need to restart the server to run the Setup utility. For more information about using this program, see “IBM Advanced Settings Utility program” on page 62. v Configuring RAID arrays For information about configuring RAID arrays, see “Configuring RAID arrays”...
  • Page 62: Using The Serverguide Setup And Installation Cd

    1. For more information about the Human Interface Infrastructure (HII) and SAS2IRCU, go to http://www.ibm.com/support/entry/portal/ docdisplay?lndocid=MIGR-5088601. 2. For more information about the MegaRAID, go to http://www.ibm.com/ support/entry/portal/docdisplay?lndocid=MIGR-5073015. Using the ServerGuide Setup and Installation CD Use this information as an overview for using the ServerGuide Setup and Installation CD.
  • Page 63: Serverguide Features

    When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program provides a list of tasks that are required to set up your server model.
  • Page 64: Installing Your Operating System Without Using Serverguide

    Setup utility menu. If you do not type the administrator password, a limited Setup utility menu is available. 3. Select settings to view or change. System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 65: Setup Utility Menu Choices

    Setup utility menu choices Use the Setup utility main menu to view and configure server configuration data and settings. The following choices are on the Setup utility main menu for the UEFI. Depending on the version of the firmware, some menu choices might differ slightly from these descriptions.
  • Page 66 POST Watchdog Timer Select this choice to view or enable the POST watchdog timer. v POST Watchdog Timer Value Select this choice to view or set the POST loader watchdog timer value. System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 67 v Reboot System on NMI Select this choice to enable or disable restarting the system whenever a nonmaskable interrupt (NMI) occurs. Enable is the default. v Halt on Severe Error Select this choice to enable or disable the system from booting into OS, displaying the POST event viewer whenever a severe error was detected.
  • Page 68 Select this choice to exit from the Setup utility. If you have not saved the changes that you have made in the settings, you are asked whether you want to save the changes or exit without saving them. System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 69: Passwords

    Passwords From the User Security menu choice, you can set, change, and delete a power-on password and an administrator password. The User Security choice is on the full Setup utility menu only. If you set only a power-on password, you must type the power-on password to complete the system startup and to have access to the full Setup utility menu.
  • Page 70 You can then start the Setup utility and reset the power-on password. You do not have to return the switch to the previous position. The power-on password override switch does not affect the administrator password. System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 71: Using The Boot Manager

    Administrator password: If an administrator password is set, you must type the administrator password for access to the full Setup utility menu. You can use any combination of 6 to 20 printable ASCII characters for the password. Attention: If you set an administrator password and then forget it, there is no way to change, override, or remove it.
  • Page 72: The Updatexpress System Pack Installer

    Local firmware code flash update v Nonmaskable interrupt (NMI) detection and reporting. v Operating-system failure blue screen capture. v PCI configuration data. System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 73: Using The Remote Presence And Blue-Screen Capture Features

    Any standard Telnet client application can access the SOL connection. For more information about IMM, see the Integrated Management Module II User's Guide at http://www.ibm.com/support/entry/portal/docdisplay?lndocid=MIGR- 5086346. Using the remote presence and blue-screen capture features The remote presence and blue-screen capture features are integrated functions of the integrated management module II (IMM2).
  • Page 74: Obtaining The Imm Host Name

    Setup utility menu. 3. From the Setup utility main menu, select System Settings. System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 75: Logging On To The Web Interface

    4. On the next screen, select Integrated Management Module. 5. On the next screen, select Network Configuration. 6. Find the IP address and write it down. 7. Exit from the Setup utility. Logging on to the web interface Use this information to log on to the web interface. About this task To log on to the IMM web interface, complete the following steps: Procedure...
  • Page 76: Using The Embedded Hypervisor

    Using the embedded hypervisor The VMware ESXi embedded hypervisor software is available on the optional IBM USB flash device with embedded hypervisor. About this task The USB flash device can be installed in USB connectors on the system board (see “System-board internal connectors”...
  • Page 77: Configuring The Ethernet Controller

    For more information and instructions for activating the Features on Demand RAID software key, see the IBM Features on Demand User’s Guide. To download the document, go to /http://www.ibm.com/systems/x/fod/, log in, and click Help.
  • Page 78: Ibm Advanced Settings Utility Program

    Use this information to update IBM Systems Director. About this task If you plan to use IBM Systems Director to manage the server, you must check for the latest applicable IBM Systems Director updates and interim fixes. Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document.
  • Page 79: Installing A Newer Version

    1. Check for the latest version of IBM Systems Director: a. Go to http://www.ibm.com/systems/management/director/ downloads.html. b. If a newer version of IBM Systems Director than what comes with the server is shown in the drop-down list, follow the instructions on the web page to download the latest version.
  • Page 80: Updating The Universal Unique Identifier (Uuid)

    UEFI-based server. The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM Web site. To download the ASU and update the UUID, complete the following steps.
  • Page 81 See the Advanced Settings Utility Users Guide for more details. You can access the ASU Users Guide from the IBM website. Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document.
  • Page 82: Updating The Dmi/Smbios Data

    UEFI-based server. The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM website. To download the ASU and update the DMI, complete the following steps.
  • Page 83 v Online from the target system (LAN or keyboard console style (KCS) access) v Remote access to the target system (LAN based) v Bootable media containing ASU (LAN or KCS, depending upon the bootable media) 3. Copy and unpack the ASU package, which also includes other required files, to the server.
  • Page 84 ASU provides the corresponding mapping layer. To download the Advanced Settings Utility Users Guide, complete the following steps: Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document. a. Go to http://www.ibm.com/supportportal/.
  • Page 85 Bootable media: You can also build a bootable media using the applications available through the ToolsCenter website at http://www.ibm.com/support/entry/portal/ docdisplay?lndocid=TOOL-CENTER. From the IBM ToolsCenter page, scroll down for the available tools. 5. Restart the server. Chapter 2. Configuration information and instructions...
  • Page 86 System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 87: Chapter 3. Troubleshooting

    Diagnosing a problem Before you contact IBM or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your server.
  • Page 88 UpdateXpress System Pack contains an integration-tested bundle of online firmware and device-driver updates for your server. In addition, you can use IBM ToolsCenter Bootable Media Creator to create bootable media that is suitable for applying firmware updates and running preboot diagnostics.
  • Page 89: Undocumented Problems

    Problem determination information is available for many devices such as RAID and network adapters. For problems with operating systems or IBM software or devices, go to http://www.ibm.com/supportportal. 7. Check for troubleshooting procedures and RETAIN tips. Troubleshooting procedures and RETAIN tips document known problems and suggested solutions.
  • Page 90: Service Bulletins

    Service bulletins IBM continually updates the support website with the latest tips and techniques that you can use to solve problem that you might have with the System x3650 M5 server. To find service bulletins that are available for the IBM System x3650 M5 server, go to http://www.ibm.com/supportportal/ and search for 5462, and retain.
  • Page 91: Performing The Checkout Procedure

    Check the power supply LEDs (see “Power-supply LEDs” on page 78). b. Turn off the server and all external devices. c. Check all internal and external devices for compatibility at http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/. d. Check all cables and power cords. e. Set all display controls to the middle positions.
  • Page 92: Diagnostic Tools

    Integrated Management Module II User's Guide at http://www.ibm.com/ support/entry/portal/docdisplay?lndocid=MIGR-5086346. v IBM Dynamic System Analysis Two editions of IBM Dynamic System Analysis (DSA) are available for diagnosing problems, DSA Portable and DSA Preboot: – DSA Portable DSA Portable collects and analyzes system information to aid in diagnosing server problems.
  • Page 93 (IMM) event log (as the ASM event log), and the operating-system event logs. You can send the DSA log as a file to IBM Support (when requested by IBM Support) or view the information as a text file or HTML file.
  • Page 94: Power-Supply Leds

    The following table describes the problems that are indicated by various combinations of the power-supply LEDs on an ac power supply and suggested actions to correct the detected problems. AC power-supply LEDs Error (!) Description Action Notes Normal operation. Blinking System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 95 Power-supply not Typically indicates a 1. Reseat the power supply. fully seated, faulty power-supply is not 2. Use the IBM Power system board, or fully seated. Configurator utility to ensure the power supply current system power has failed.
  • Page 96: System Pulse Leds

    The following illustration shows the location of the PCI riser-card LEDs. Upper PCI slot error LED Center PCI slot error LED Lower PCI slot error LED Figure 44. PCI riser-card LEDs System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 97: Event Logs

    You can view the DSA event log through the DSA program (see “Viewing event logs without restarting the server” on page 82). For more information about DSA and DSA messages, see “IBM Dynamic System Analysis” on page 84 and Appendix C, “DSA diagnostic test results,” on page 837.
  • Page 98: Viewing Event Logs Through The Setup Utility

    Use IPMItool to view the system-event log (requires IPMI driver). v Use the web browser interface to the IMM to view the system-event log locally (requires RNDIS USB LAN driver). System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 99: Clearing The Event Logs

    (using an operating system event log (requires IPMI driver) or create controlled network ports). an output file that you can send to IBM service and support (using ftp or local copy). v Use IPMItool to view the system-event log (requires IPMI driver).
  • Page 100: Post

    If POST detects a problem, an error message is sent to the POST event log, see “Event logs” on page 81 for more information. IBM Dynamic System Analysis IBM Dynamic System Analysis (DSA) collects and analyzes system information to aid in diagnosing server problems. DSA collects the following information about the server:...
  • Page 101: Dsa Editions

    It is provided in the flash memory on the server, or you can create a bootable media such as a CD, DVD, ISO, USB, or PXE using the IBM ToolsCenter Bootable Media Creator (BoMC). For more details, see the BoMC User Guide at http://www.ibm.com/support/entry/portal/...
  • Page 102: Running The Dsa Preboot Diagnostic Programs

    If the server stops during testing and you cannot continue, restart the server and try running the DSA Preboot diagnostic programs again. If the problem remains, replace the component that was being tested when the server stopped. System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 103: Diagnostic Text Messages

    If you are running the DSA interactive menu (CLI), type :x to exit the Execute Tests menu; then, select completed tests to view the results. Results You can also send the DSA error log to IBM support to aid in diagnosing the server problems. Automated service request (call home) IBM provides tools that can automatically collect and send data or call IBM Support when an error is detected.
  • Page 104: Ibm Electronic Service Agent

    IBM Support. You can also choose to collect data manually. It uses minimal system resources, and can be downloaded from the IBM website. For more information and to download IBM Electronic Service Agent, go to http://www-01.ibm.com/support/ esa/.
  • Page 105: Cd/Dvd Drive Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 106: General Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 107 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 108: Hypervisor Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 109: Intermittent Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 110: Memory Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 111 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 112: Microprocessor Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 113: Monitor And Video Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 114 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 115: Network Connection Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 116: Power Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 117 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 118 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 119 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 120 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 121 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 122 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 123 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 124 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 125: Serial-Device Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 126: Software Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 127: Universal Serial Bus (Usb) Port Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 128 2 (or Rear Hard disk Drives in Rear two Hard-disk-drive kit on Riser 2) v Riser-card assembly 2 (or Rear two Hard-disk-drive kit on Riser 2) v Microprocessor 2 v Microprocessor 1 System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 129 Table 7. Components associated with power rail errors (continued) Pwr rail error in the IMM event log Components Pwr rail H error v Hard disk drives at backplane assembly 3 v Hard disk drive backplane assembly 3 v PCIe Solid state drives v PCIe Solid state drive backplane assembly Pwr rail I error v Hard disk drives at backplane assembly 1 and/or...
  • Page 130: Solving Ethernet Controller Problems

    Make sure that the device drivers on the client and server are using the same protocol. Results If the Ethernet controller still cannot connect to the network but the hardware appears to be working, the network administrator must investigate other possible causes of the error. System x3650 M5 Type 5462: Installation and Service Guide...
  • Page 131: Solving Undetermined Problems

    Turn on the server and reconfigure it each time. v Any external devices. v Surge-suppressor device (on the server). v Printer, mouse, and non-IBM devices. v Each adapter. v Hard disk drives. v Memory modules. The minimum configuration requirement is 4 GB DIMM in DIMM slot 1.
  • Page 132: Problem Determination Tips

    Machine type and model v UEFI firmware level v IM