IBM x3630 M3 7377 Problem Determination And Service Manual page 112

Table 7. Integrated management module error messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, "Parts listing, Type 7377 server," on page 125 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Message
A software NMI has occurred
on system %1.
(%1 =
CIM_ComputerSystem.
ElementName)
A Uncorrectable Bus Error
has occurred on system %1.
(%1 =
CIM_ComputerSystem.
ElementName)
An Over-Temperature
Condition has been detected
on the Processor CPU
n Status.
(n = microprocessor number)
94
IBM System x3630 M3 Type 7377: Problem Determination and Service Guide
Severity Description
Error A software NMI has occurred.
Error A bus uncorrectable error has
occurred.
(Sensor = Critical Int CPU)
Error An overtemperature condition has
occurred for microprocessor n.
(n = microprocessor number)
Action
1. Check the device driver.
2. Reinstall the device driver.
1. Check the system-event log.
2. Check the microprocessor error
LEDs.
3. Remove the failing
microprocessor from the system
board.
4. Check for a UEFI firmware
update.
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part of
a cluster solution, verify that the
latest level of code is supported
for the cluster solution before
you update the code.
5. Make sure that the two
microprocessors are matching
(see "Installing a
microprocessor and heat sink"
on page 223 for information
about microprocessor
requirements).
6. (Trained service technician only)
Replace the system board.
Note: Make sure the technician
refreshes the VPD.
1. Make sure that the fans are
operating, that there are no
obstructions to the airflow, that
the air baffle is in place and
correctly installed, and that the
server cover is installed and
completely closed.
2. Make sure that the heat sink for
microprocessor n is installed
correctly.
3. (Trained service technician only)
Replace microprocessor n.
(n = microprocessor number)