Fault Determination Codes - Stratasys Prodigy Plus User Manual

54 Troubleshooting
Problem or error message
Display Panel displays
Can't Find Home –
Check Substrate
Display Panel displays
Communication lost
at HR:MN UCT
Display Panel displays
Could Not Read
Cartridge
Display Panel displays
Load Failed

Fault Determination Codes

If a fault occurs, which would prevent Prodigy Plus from executing
an operator request, the system begins shutting down and cooling.
The panel then displays one or two error codes. An error-code list
(with the filename "error.txt") can be found on the CD-ROM for the
controller software. Since this list changes with each new software
version, make sure to use your most recent version of the
controller software on CD-ROM.
When the machine has finished cooling, the only option displayed
is Continue. Press Continue and the machine reboots and tries to
return to normal operation. If pressing Continue does not recover
the machine, the machine should be power cycled using the red
power switch on the right side of the machine (see
on page 20); wait 60 seconds before switching power on again. In
most cases you will be able to continue operation. However, if the
machine continues to shut down and display the same error, call
your service representative.
Prodigy Plus User Guide
Solution
Verify a plastic modeling base (substrate) is
inserted.
Plastic modeling base may be used or defective.
Replace it.
The system stopped reporting its status at the
UCT (Universal Coordinated Time) shown. Wait
for the system to complete building the part. The
system will automatically restart and display Build
Complete. It is then safe to remove the model.
Remove cartridge and cycle power (see
Power on page 20); reload cartridge.
Try a different cartridge.
Retry with same cartridge.
Try a different cartridge.
Filament may be jammed in extrusion head (see
Loss of Extrusion on
Cycling
page 55).
Cycling Power