Fault Determination Codes; Exporting Printer Configuration (.Cfg) File - Stratasys Dimension Elite User Manual

Problem or error message
Display Panel displays
Communication lost at HR:MN UCT
Display Panel displays
Could Not Read Cartridge
Display Panel displays
Load Failed

Fault determination codes

If a fault occurs which would prevent the printer from executing an operator request, the printer will
begin to shut down and cool. The panel will display an error code. An error-code list (with the
filename "error.txt") can be found on the DVD-ROM for the printer system software. (Because this list
may change with each new software version, be sure to check the error.txt attachment when you
install new system software upgrades.)
After the printer has finished cooling, the only option displayed is Continue. Press Continue and the
printer will reboot and try to return to normal operation. If pressing Continue does not eliminate the
error, power should be cycled (see
switching power on again. In most cases you will be able to continue operation. However, if the
printer continues to shut down and display the same error, contact technical support.

Exporting printer configuration (.cfg) file

If your printer is receiving fault determination codes, you may need to export a configuration (.cfg)
file from your printer to send to Customer Support.
Exporting configuration file from printer:
1. Open CatalystEX from your workstation.
2. Click on the Printer Services tab.
3. Click on the Export Configuration button.
4. Browse to the directory where you wish to save the configuration file.
5. Click on the Save button.
6. Close CatalystEX.
Solution
The system stopped reporting its status at the Universal Coordinated
Time (UCT) shown. Wait for the system to complete building the part.
The system will automatically restart and display Build Complete. It is
then safe to remove the model.
1. Remove cartridge and cycle power (see
page 29); reload cartridge.
2. Try a different cartridge.
1. Retry with same cartridge.
2. Try a different cartridge.
3. Filament may be jammed in extrusion head (see
on page 47).
"Cycling power" on page
46
"Loading Material" on
"Loss of Extrusion"
47.); wait 60 seconds before