Dell EMC Storage NX3340 Installation And Service Manual
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Dell EMC Storage NX3340 Installation And Service Manual

Dell EMC Storage NX3340 Installation And Service Manual

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Dell EMC Storage NX3340 System
Installation and Service Manual
Regulatory Model: E39S Series
Regulatory Type: E39S001

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Summary of Contents for Dell EMC Storage NX3340

  • Page 1 Dell EMC Storage NX3340 System Installation and Service Manual Regulatory Model: E39S Series Regulatory Type: E39S001...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents 1 Product overview............................7 Supported configurations for NX3340 system.......................7 Chassis overview................................8 Front view of the system............................9 Back view of the system............................11 LCD panel..................................12 Inside the system................................ 14 Locating the Service Tag of your system........................15 2 Technical specifications..........................16 System dimensions................................16 Chassis weight..................................
  • Page 4 Power supply unit indicator codes........................... 48 iDRAC Direct LED indicator codes...........................49 iDRAC Quick Sync 2 indicator codes........................49 Dell EMC Embedded System Diagnostics........................50 Running the Embedded System Diagnostics from Boot Manager..............50 Running the Embedded System Diagnostics from the Dell Lifecycle Controller..........50 System diagnostic controls............................51...
  • Page 5 Air shroud..................................63 Removing the air shroud............................63 Installing the air shroud............................. 64 Cooling fans..................................65 Removing a cooling fan.............................65 Installing a cooling fan............................... 66 System memory................................67 General memory module installation guidelines......................69 Mode-specific guidelines............................69 Removing a memory module............................ 72 Installing a memory module............................73 Processors and heat sinks...............................74 Removing the processor and heat sink module......................74 Removing the processor from the processor and heat sink module..............
  • Page 6 Installing the left control panel..........................118 Removing the right control panel..........................119 Installing the right control panel..........................120 8 Getting help............................... 122 Contacting Dell EMC..............................122 Receiving automated support with SupportAssist ....................122 Accessing system information using the QRL......................123 Documentation feedback.............................. 123 Documentation resources..............................123...

  • Page 7: Product Overview

    Product overview NX3340 system is a 1U Windows Storage Server system that supports up to: • Two Intel Xeon Processor Scalable Family processors • 4 x 2.5 inch hard drives • 24 DIMM slots • Two AC redundant power supply units NOTE: All instances of SAS, SATA hard drives are referred to as drives in this document, unless specified otherwise.

  • Page 8: Chassis Overview

    Figure 2. Supported configurations Two AC PSU: 750 W 24 RDIMM @ 2666 MT/s SATA DVD-ROM drive or DVD +/- RW drive Drive backplane (front drives) Two Intel Xeon Processor Scalable Family processors Mini PERC H730P Up to four Network Interface Controller (NIC) ports integrated Two OS drives on the Network Daughter Card (NDC) Chassis overview...

  • Page 9: Front View Of The System

    Front view of the system This section describes the features available on the front of the system. Figure 3. Front view of 8 x 2.5 inch drive system Item Ports, panels, and slots Icon Description Contains the system health and system ID, status LED, and the Left control panel iDRAC Quick Sync 2 (wireless) indicator.
  • Page 10 Left control panel The left control panel contains status indicators, a system health indicator, and optionally the iDRAC Quick Sync 2.0 indicator. Figure 4. Left control panel with optional iDRAC Quick Sync 2.0 indicator Item Indicator or button Icon Description Status LED indicators Indicate the status of the system.

  • Page 11: Back View Of The System

    Right control panel The right control panel contains the power switch, a USB port, an iDRAC Direct port and LED. Figure 5. Right control panel view Item Indicator or button Icon Description Indicates if the system is turned on or off. Press the power button to manually Power button turn on or off the system.

  • Page 12: Lcd Panel

    The LCD panel can be used to configure or view the system’s iDRAC IP address. For more information about error messages, see the Event and Error Message Reference Guide for 14th Generation Dell EMC PowerEdge Servers at Dell.com/openmanagemanuals >...
  • Page 13 LCD message with an SEL entry. Select Simple to view LCD error messages in a simplified user-friendly description. For more information about error messages, see the Event and Error Message Reference Guide for 14th Generation Dell EMC PowerEdge Servers at Dell.com/openmanagemanuals > OpenManage software.

  • Page 14: Inside The System

    Damage due to servicing that is not authorized by Dell EMC is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 15: Locating The Service Tag Of Your System

    Express Service Code and Service Tag. Alternatively, the information may be on a sticker on the chassis of the system. The mini Enterprise Service Tag (EST) is found on the back of the system. This information is used by Dell EMC to route support calls to the appropriate personnel.

  • Page 16: Technical Specifications

    Technical specifications This section describes the technical and environmental specifications of your system. System dimensions This section provides details of the dimensions of the NX3340 system. Figure 10. System dimensions System Za (with Za (without bezel) bezel) 8 x 2.5 inch 482.0 mm 434.0 mm 42.8 mm...

  • Page 17: Chassis Weight

    Chassis weight Table 2. Chassis weight System Maximum weight (with all hard drives) NX3340 21.9 kg (48.28 lbs) Processor specifications The NX3340 system supports up to two Intel Xeon Processor Scalable Family processors. PSU specifications The NX3340 system supports up to two AC power supply units (PSUs). Table 3.

  • Page 18: Hard Drive Specifications

    • Internal storage controller cards: PowerEdge RAID Controller (PERC) H730P Mini. • External storage controller cards: PERC H840 and 12 GB SAS HBA. • External storage: – Two external enclosures for clustering: 12 Gbp/s MD JBOD - MD1400, MD1420, and SC Series. –...

  • Page 19: Vga Ports

    VGA ports The Video Graphic Array (VGA) port enables you to connect the system to a VGA display. The NX3340 system supports one 15-pin VGA port on the front and back of the system. Video specifications The NX3340 system supports integrated VGA controller with 4 MB SPI capacity. Table 5.

  • Page 20: Expanded Operating Temperature

    150 W/8 core, 165 W/12 core and higher wattage processor [Thermal Design Power (TDP)>165 W] are not supported. • Redundant power supply unit is required. • Non-Dell EMC qualified peripheral cards and/or peripheral cards greater than 25 W are not supported. • PCIe SSD is not supported. •...

  • Page 21: Particulate And Gaseous Contamination Specifications

    Particulate and gaseous contamination specifications This section defines the limitations that help avoid any equipment damage or failure from particulate and gaseous contamination. If the levels of particulate or gaseous pollution exceed the specified limitations and result in equipment damage or failure, you may need to rectify the environmental conditions.

  • Page 22: Initial System Setup And Configuration

    The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve the overall availability of Dell EMC systems. iDRAC alerts administrators to system issues, helps them perform remote system management, and reduces the need for physical access to the system.

  • Page 23: Log In To Idrac

    Follow the standard Windows installation wizard to begin the installation. This process takes around 60-90 minutes to complete. Errors encountered are indicated on the front panel LCD of your device. To resolve issues, see the Dell EMC Network Attached Storage (NAS) Systems Using Windows Storage Server 2016 Troubleshooting Guide available at Dell.com/storagemanuals...
  • Page 24 NOTE: For information about the initial configuration tasks, see the Initial configuration of your NAS system section in Dell EMC Network Attached Storage System using Windows Storage Server 2016 Administrator's Guide . NOTE: For more information about troubleshooting boot problems, see...

  • Page 25: Pre-Operating System Management Applications

    System Setup By using the System Setup screen, you can configure the BIOS settings, iDRAC settings, and device settings of your system. These settings have already been pre-configured per solution requirements. Contact Dell EMC before you change these settings. NOTE: Help text for the selected field is displayed in the graphical browser by default.

  • Page 26: System Setup Details

    System Setup details The System Setup Main Menu screen provides the following options. NOTE: The NX Series systems support only BIOS mode. Do not change the boot mode to UEFI because the system will not load the appliance OS when in UEFI mode. Option Description System BIOS...
  • Page 27 Option Description Network Settings Specifies options to manage the network settings and boot protocols. Legacy network settings are managed from the Device Settings menu. Integrated Devices Specifies options to manage integrated device controllers and ports, specifies related features and options. Serial Specifies options to manage the serial ports, its related features and options.
  • Page 28 Option Description System Specifies the name of the system manufacturer. Manufacturer System Specifies the contact information of the system manufacturer. Manufacturer Contact Information System CPLD Specifies the current version of the system complex programmable logic device (CPLD) firmware. Version Memory Settings You can use the Memory Settings screen to view all the memory settings and enable or disable specific memory functions, such as system memory testing and node interleaving.
  • Page 29 Option Description NOTE: The Dell Fault Resilient Mode option establishes an area of memory that is fault resilient. This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability. Current State of Specifies the current state of the memory operating mode.
  • Page 30 Option Description For best performance, you should select Maximum data rate. Any reduction in the communication link frequency affects the performance of non-local memory accesses and cache coherency traffic. In addition, it can slow access to non-local I/O devices from a particular CPU. However, if power saving considerations outweigh performance, you might want to reduce the frequency of the CPU communication links.
  • Page 31 You can use the SATA Settings screen to view the SATA settings of SATA devices and enable SATA and PCIe RAID mode on your system. NOTE: Dell EMC NAS system does not support HDDs connected to SATA ports and does not enable SATA RAID Mode. It supports only PERC RAID Controller.
  • Page 32 Boot Settings You can use the Boot Settings screen to set the boot mode to BIOS. It also enables you to specify the boot order. BIOS: The BIOS Boot Mode is the legacy boot mode. It is maintained for backward compatibility. Viewing Boot Settings To view the Boot Settings screen, perform the following steps: Turn on, or restart your system.
  • Page 33 From the System Setup Main Menu, click Boot Settings, and select Boot Mode. After the system boots in the specified boot mode, proceed to install your operating system from that mode. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode.
  • Page 34 Option Description User Accessible Configures the user accessible USB ports. Selecting Only Back Ports On disables the front USB ports; selecting USB Ports All Ports Off disables all front and back USB ports; selecting All Ports Off (Dynamic)All Ports On disables all front and back USB ports during POST and front ports can be enabled or disabled dynamically by authorized user without resetting the system.
  • Page 35 Option Description Table 7. Slot Disablement Option Description Enables or disables the PCIe slot 1. This option is set to Enabled by default. Slot 1 Enables or disables or only the boot driver is disabled for the PCIe slot 3. This Slot 3 option is set to Enabled by default.
  • Page 36 On the System Setup Main Menu screen, click System BIOS. On the System BIOS screen, click Serial Communication. Serial Communication details The Serial Communication screen details are explained as follows: Option Description Serial Selects serial communication devices (Serial Device 1 and Serial Device 2) in BIOS. BIOS console redirection can Communication also be enabled, and the port address can be specified.
  • Page 37 On the System Setup Main Menu screen, click System BIOS. On the System BIOS screen, click System Profile Settings. System Profile Settings details The System Profile Settings screen details are explained as follows: Option Description System Profile Sets the system profile. If you set the System Profile option to a mode other than Custom, the BIOS automatically sets the rest of the options.
  • Page 38 Option Description CPU Interconnect Enables or disables the CPU Interconnect Bus Link Power Management. This option is set to Enabled by default. Bus Link Power Management PCI ASPM L1 Link Enables or disables the PCI ASPM L1 Link Power Management. This option is set to Enabled by default. Power Mnagement System Security You can use the System Security screen to perform specific functions such as setting the system password, setup password and disabling...
  • Page 39 Option Description User Defined Delay Sets the User Defined Delay option when the User Defined option for AC Power Recovery Delay is selected. (60 s to 240 s) UEFI Variable NOTE: The NX3340 system does not support UEFI mode. This option cannot be used. Access Provides varying degrees of securing UEFI variables.
  • Page 40 Creating a system and setup password Prerequisite Ensure that the password jumper is enabled. The password jumper enables or disables the system password and setup password features. For more information, see the Jumpers and connectors section. NOTE: If the password jumper setting is disabled, the existing system password and setup password are deleted and you need not provide the system password to boot the system.
  • Page 41 In the System Password field, alter or delete the existing system password, and then press Enter or Tab. In the Setup Password field, alter or delete the existing setup password, and then press Enter or Tab. If you change the system and setup password, a message prompts you to reenter the new password. If you delete the system and setup password, a message prompts you to confirm the deletion.

  • Page 42: Idrac Settings Utility

    Option Description Keyboard NumLock Enables you to set whether the system boots with the NumLock enabled or disabled. This option is set to On by default. NOTE: This option does not apply to 84-key keyboards. F1/F2 Prompt on Enables or disables the F1/F2 prompt on error. This option is set to Enabled by default. The F1/F2 prompt also Error includes keyboard errors.

  • Page 43: Boot Manager

    Boot Manager The Boot Manager screen enables you to select boot options and diagnostic utilities. Viewing Boot Manager About this task To enter Boot Manager: Steps Turn on, or restart your system. Enter the result of your step here (optional). Press F11 when you see the following message: F11 = Boot Manager If your operating system begins to load before you press F11, allow the system to complete the booting, and then restart your system...

  • Page 44: Pxe Boot

    PXE boot You can use the Preboot Execution Environment (PXE) option to boot and configure the networked systems, remotely. To access the PXE boot option, boot the system and then press F12 during POST instead of using standard Boot Sequence from BIOS Setup.

  • Page 45: Diagnostics And Indicators

    Diagnostics and indicators The following sections contain information about the indicator codes for the NX3340 and instructions for running the Embedded System Diagnostics program. Chassis LEDs The following pages contain the information about the chassis LEDs. Status LED indicators NOTE: The indicators display solid amber if any error occurs.

  • Page 46: Drive Indicator Codes

    Icon Description Condition Corrective action NOTE: For more information about the supported PCIe cards, see the Expansion card installation guidelines section. Drive indicator codes Each drive carrier has an activity LED indicator and a status LED indicator. The indicators provide information about the current status of the drive.

  • Page 47: System Health And System Id Indicator Codes

    System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of your system. Figure 12. System health and system ID indicators System health and system ID indicator Condition code Solid blue Indicates that the system is turned on, system is healthy, and system ID mode is not active.

  • Page 48: Power Supply Unit Indicator Codes

    Status Condition Link indicator is green and activity indicator is off The NIC is connected to a valid network at its maximum port speed and data is not being sent or received. Link indicator is amber and activity indicator is off The NIC is connected to a valid network at less than its maximum port speed and data is not being sent or received.

  • Page 49: Idrac Direct Led Indicator Codes

    Power indicator codes Condition CAUTION: If two PSUs are used, they must be of the same type and have the same maximum output power. iDRAC Direct LED indicator codes The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem. iDRAC Direct LED indicator is located below the iDRAC Direct port on the right control panel.

  • Page 50: Dell Emc Embedded System Diagnostics

    Dell EMC Embedded System Diagnostics NOTE: The Dell EMC Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics. The Embedded System Diagnostics provides a set of options for particular device groups or devices allowing you to: •...

  • Page 51: System Diagnostic Controls

    System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.

  • Page 52: Jumpers And Connectors

    Jumpers and connectors This section provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and setup passwords.

  • Page 53: System Board Jumpers And Connectors

    System board jumpers and connectors Figure 16. System board jumpers and connectors Table 10. System board jumpers and connectors Item Connector Description P_RG1_CP Right panel connector J_WS_PWRBTN Power button connector J_INTRUSION_DET1 Intrusion switch connector J_FAN1U_2 Cooling fan connector CPU2 Processor socket 2 J_BATT_SIG Battery signal connector J_BATT_PWR...

  • Page 54: System Board Jumper Settings

    Item Connector Description Left control panel connector B6, B12, B5, B11, B4, B10, B7, B1, B8, B2, B9, B3 Memory module sockets J_ODD Optical drive connector J_BP_SIG1 Backplane signal connector 1 J_BP1 Backplane connector 1 J_BP2 Backplane connector 2 J_STORAGE_M4 SAS connector 4 J_STORAGE_M3 SAS connector 3...

  • Page 55: Disabling Forgotten Password

    Damage due to servicing that is not authorized by Dell EMC is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 56: Installing And Removing System Components

    Installing and removing system components Safety instructions WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING: Opening or removing the system cover while the system is powered on may expose you to a risk of electric shock. CAUTION: Do not operate the system without the cover for a duration exceeding five minutes.

  • Page 57: Recommended Tools

    Recommended tools You need the following tools to perform the removal and installation procedures: • Key to the bezel lock • Phillips #1 screwdriver • Phillips #2 screwdriver • 1/4 inch flat head screwdriver • Torx #T30 screwdriver • Wrist grounding strap Front bezel The metal bezel mounted on the front of the system displays the system branding.

  • Page 58: Installing The Front Bezel

    Installing the front bezel To install the front bezel: Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Locate and remove the bezel key. Align and insert the right end of the bezel onto the system. Press the bezel until the button clicks in place and fit the left end of the bezel onto the system. Lock the bezel using the key.

  • Page 59: Installing The System Cover

    Figure 19. Removing the system cover Installing the system cover Prerequisites Follow the safety guidelines listed in Safety instructions Ensure that all internal cables are routed correctly and connected, and no tools or extra parts are left inside the system. Steps Align the tabs on the system cover with the guide slots on the system.

  • Page 60: Backplane Cover

    Figure 20. Installing the system cover Next steps Reconnect the peripherals and connect the system to the electrical outlet. Turn on the system, including any attached peripherals. Backplane cover Removing the backplane cover Prerequisites Follow the safety guidelines listed in Safety instructions Follow the procedures in Before working inside your system...

  • Page 61: Installing The Backplane Cover

    Figure 21. Removing the backplane cover Installing the backplane cover Prerequisite Follow the safety guidelines listed in Safety instructions Steps Align the tabs on the backplane cover with the guide slots on the system. Slide the backplane cover toward the front of the system until the cover locks into place. NOTE: The images shown here are for representation only and the actual configuration of your system may vary.

  • Page 62: Inside The System

    Damage due to servicing that is not authorized by Dell EMC is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 63: Air Shroud

    Figure 23. Inside the system - 3 PCIe expansion risers right control panel cable cover hard drive cage backplane cover backplane release latch cabling latch cooling fan (8) air shroud processor and DIMM blank processor 2 slot expansion riser 2 A network daughter card expansion riser 1 A PCIe shroud...

  • Page 64: Installing The Air Shroud

    NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Figure 24. Removing the air shroud Next step If applicable, install the shroud. Installing the air shroud Prerequisites Follow the safety guidelines listed in Safety instructions If applicable, route the cables inside the system along the system wall and secure the cables by using the cable latch.

  • Page 65: Cooling Fans

    Figure 25. Installing the air shroud Next step Follow the procedure listed in After working in your system. Cooling fans The cooling fans are integrated into the system to dissipate the heat generated by the functioning of the system. These fans provide cooling for the processors, expansion cards, and memory modules.

  • Page 66: Installing A Cooling Fan

    Steps Holding the touch points on the cooling fan, lift the fan to disconnect the connector on the fan from the connector on the system board. Lift the fan out of the system. NOTE: The images shown here are for representation only and the actual configuration of your system may vary. Figure 26.

  • Page 67: System Memory

    Figure 27. Installing the cooling fan Next step Install the shroud. System memory The system supports DDR4 registered DIMM (RDIMMs) slots. System memory holds the instructions that are executed by the processor. NOTE: MT/s indicates DIMM speed in MegaTransfers per second. Memory bus operating frequency is 2666 MT/s depending on the following factors: •...
  • Page 68 Figure 28. System memory view Memory channels are organized as follows: Table 12. Memory channels Processor Channel 0 Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 Processor 1 Slots A1 and A7 Slots A2 and A8 Slots A3 and A9 Slots A4 and A10 Slots A5 and A11 Slots A6 and A12...

  • Page 69: General Memory Module Installation Guidelines

    General memory module installation guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory. If your system's memory configurations fail to observe these guidelines, your system might not boot, stop responding during memory configuration, or operate with reduced memory.
  • Page 70 Table 13. Memory operating modes Memory Operating Mode Description Optimizer Mode The Optimizer Mode if enabled, the DRAM controllers operate independently in the 64-bit mode and provide optimized memory performance. Mirror Mode The Mirror Mode if enabled, the system maintains two identical copies of data in memory, and the total available system memory is one half of the total installed physical memory.
  • Page 71 Optimizer Mode This mode supports Single Device Data Correction (SDDC) only for memory modules that use x4 device width. It does not impose any specific slot population requirements. • Dual processor: Populate the slots in round robin sequence starting with processor 1. NOTE: Processor 1 and processor 2 population should match.

  • Page 72: Removing A Memory Module

    Processor Configuration Memory population Memory population information • For 8 DIMMs: A1, A2, A4, A5, B1, B2, B4, B5 • For 16 DIMMs: A1, A2, A4, A5, A7, A8, A10, A11 B1, B2, B4, B5, B7, B8, B10, B11 Mirroring population order Mirroring is supported with 6 or 12 DIMMs per A{1, 2, 3, 4, 5, 6}, processor.

  • Page 73: Installing A Memory Module

    Figure 29. Removing a memory module Next steps Install the memory module. If you are removing the memory module permanently, install a memory module blank. The procedure to install a memory module blank is similar to that of the memory module. Installing a memory module Prerequisites Follow the safety guidelines listed in...

  • Page 74: Processors And Heat Sinks

    Figure 30. Installing a memory module Next steps Install the air shroud. If applicable, install the mid drive tray. Follow the procedures in After working inside your system To verify if the memory module has been installed properly, press F2 and navigate to System Setup Main Menu > System BIOS > Memory Settings.

  • Page 75: Removing The Processor From The Processor And Heat Sink Module

    Return to the first screw and loosen it completely. NOTE: It is normal for the heat sink to slip off the blue retention clips when the screws are partially loosened, continue to loosen the screws. Push both blue retention clips simultaneously, lift the processor and heat sink module (PHM) out of the system. Set the PHM aside with the processor side facing up.
  • Page 76 Push the retaining clips on the processor bracket to unlock the bracket from the heat sink. Figure 32. Loosening the processor bracket Lift the bracket and the processor away from the heat sink, and place the processor connector side down on the processor tray. Flex the outer edges of the bracket to release the bracket from the processor.

  • Page 77: Installing The Processor Into A Processor And Heat Sink Module

    Installing the processor into a processor and heat sink module Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Place the processor in the processor tray. NOTE: Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor. Flex the outer edges of the bracket around the processor ensuring that the processor is locked into the clips on the bracket.
  • Page 78 Figure 35. Applying thermal grease on top of the processor Place the heat sink on the processor and push down on the base of the heat sink until the bracket locks onto the heat sink. NOTE: • Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink. •...

  • Page 79: Installing A Processor And Heat Sink Module

    Figure 36. Installing the heat sink onto the processor Next steps Install the processor and heat sink module. Install the shroud. Follow the procedures in After working inside your system Installing a processor and heat sink module Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor. The heat sink is necessary to maintain proper thermal conditions.

  • Page 80: Expansion Cards And Expansion Card Risers

    Partially tighten the first screw (approximately 3 turns). b Tighten the second screw completely. Return to the first screw and tighten it completely. If the PHM slips off the blue retention clips when the screws are partially tightened, follow these steps to secure the PHM: Loosen both the heat sink screws completely.

  • Page 81: Expansion Bus Specifications

    Expansion bus specifications The NX3340 system supports PCI express (PCIe) generation 3 expansion cards, which are installed on the system using expansion card risers. This system supports 1A, and 2A expansion card risers. Expansion card installation guidelines Depending on your system configuration, the following PCI Express (PCIe) generation 3 expansion cards are supported: Table 15.
  • Page 82 Card type Slot priority Form factor 10Gb NICs (QLogic) 1, 2, 3 Low Profile 10Gb NICs (Solarflare) 1, 2, 3 Low Profile FC8 HBA (Emulex) 1, 3 Low Profile FC8 HBA (QLogic) 1, 2, 3 Low Profile 1Gb NICs (Broadcom) 1, 2, 3 Low Profile 1Gb NICs (Intel)

  • Page 83: Removing An Expansion Card Riser

    Card type Slot priority Form factor FC8 HBA (Emulex) Low Profile FC8 HBA (QLogic) 1, 2 Low Profile 1Gb NICs (Broadcom) 1, 2 Low Profile 1Gb NICs (Intel) 1, 2 Low Profile External RAID (Dell design) 1, 2 Low Profile Integrated RAID (Dell design) Integrated Slot NONE...

  • Page 84: Installing An Expansion Card Riser

    Figure 39. Removing the expansion riser 2A Next step Install the expansion card riser. Installing an expansion card riser Prerequisites Follow the safety guidelines listed in Safety instructions Before installing the expansion card riser 2A, install an expansion card into the riser, if applicable.

  • Page 85: Removing An Expansion Card From The Expansion Card Riser

    Figure 40. Installing the expansion riser 1A Figure 41. Installing the expansion riser 2A Next steps Follow the procedures in After working inside your system Install any device drivers required for the card as described in the documentation for the card. Removing an expansion card from the expansion card riser Prerequisites Follow the safety guidelines listed in...
  • Page 86 Follow the procedures in Before working inside your system If applicable, disconnect the cables from the expansion card. NOTE: When removing a card from the riser 1, open the PCIe card holder latch. If applicable, remove the PCIe guide and then remove the expansion card.

  • Page 87: Installing An Expansion Card Into Expansion Card Riser

    NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. Figure 44.
  • Page 88 Figure 45. Removing the metal filler bracket on Riser 1A Hold the card by its edges, and align the card edge connector with the expansion card connector on the riser. Insert the card edge connector firmly into the expansion card connector until the card is fully seated. Close the expansion card latch.

  • Page 89: Network Daughter Card

    Figure 47. Installing an expansion card into the expansion riser 2A Next steps After installing a card into the riser 1, close the PCIe card holder latch. If applicable, close the PCIe guide after installing the expansion card. Follow the procedures in After working inside your system Install any device drivers required for the card as described in the documentation for the card.

  • Page 90: Installing The Network Daughter Card

    Figure 48. Removing the network daughter card Next step Install the NDC. Installing the network daughter card Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Orient the NDC so that the Ethernet connectors fit through the slot in the chassis. Align the captive screws at the back-end of the card with the screw holes on the system board.

  • Page 91: Integrated Storage Controller Card

    Figure 49. Installing the network daughter card Next steps Install the expansion card riser 2, depending on the configuration of your system. Follow the procedures in After working inside your system Integrated storage controller card Your system includes a dedicated expansion card slot on the system board for the primary storage controller card. The storage controller card provides the storage subsystem for internal drives of your system.
  • Page 92 Figure 50. Removing the integrated storage controller cable Lift one end of the card and angle it to disengage the card from the card holder on the system board. Lift the card out of the system. Figure 51. Removing the integrated storage controller card Installing and removing system components...

  • Page 93: Installing The Integrated Storage Controller Card

    Next step Install the integrated storage controller card. Installing the integrated storage controller card Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Angle the integrated storage controller card and align the end of the card with the controller card connector on the system board. Lower the connector side of the integrated storage controller card into the integrated storage controller card connector on the system board.

  • Page 94: Hard Drives

    Figure 53. Installing the integrated storage controller card cable Next steps Install the shroud. Follow the procedures in After working inside your system Hard drives The NX3340 system supports up to four 2.5 inch, hot swappable SAS, SATA hard drives. Removing a drive blank Prerequisites Follow the safety guidelines listed in...

  • Page 95: Installing A Drive Blank

    Figure 54. Removing a drive blank Next step Install a drive or a drive blank. Installing a drive blank Prerequisite Follow the safety guidelines listed in Safety instructions. CAUTION: Mixing drive blanks from previous generations of storage systems is not supported. Step Insert the drive blank into the drive slot, and push the blank until the release button clicks into place.

  • Page 96: Installing A Drive Carrier

    If the drive is online, the green activity or fault indicator flashes while the drive is turning off. When the drive indicators are off, the drive is ready for removal. For more information, see the documentation for the storage controller. CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion.

  • Page 97: Removing The Drive From The Drive Carrier

    Follow the safety guidelines listed in Safety instructions If applicable, remove the drive blank. Steps Press the release button on the front of the drive carrier to open the release handle. Insert the drive carrier into the drive slot and slide until the drive connects with the backplane. Close the drive carrier release handle to lock the drive in place.

  • Page 98: Installing A Drive Into The Drive Carrier

    Figure 58. Removing the drive from the drive carrier Next step If applicable, install the drive into the drive carrier. Installing a drive into the drive carrier Prerequisite CAUTION: Mixing drive carriers from other generations of storage systems is not supported. Steps Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier.

  • Page 99: Drive Backplane

    Figure 59. Installing a drive into the drive carrier Drive backplane The drive backplanes supported in NX3340 is 2.5 inch (x8) SAS and SATA. NOTE: Mixing of 2.5 inch 10K or 15K SAS drives with 2.5 inch 7.2K SATA on the same backplane is not supported. You can mix solid state drives with hard drives on the same backplane.

  • Page 100: Installing The Drive Backplane

    Figure 60. Removing drive backplane Figure 61. 8 X 2.5 drive backplane release tab (2) SAS cable A connector backplane signal cable connector backplane SAS cable B connector power cable connector Next step Install the drive backplane. Installing the drive backplane Prerequisite Follow the safety guidelines listed in Safety...
  • Page 101 NOTE: If you are installing a backplane with an expander board, then tighten the captive screws after installing the backplane. Figure 62. Installing drive backplane Next steps Connect all the cables to the backplane. Install all the drives. Install the backplane cover. Install the shroud.

  • Page 102: Cable Routing

    Cable routing Figure 63. Cable routing - 8 x 2.5 hard drive backplane with mini PERC hard drive backplane cable routing clip backplane signal cable backplane power cable mini PERC card system board SAS cable cable routing clip Installing and removing system components...

  • Page 103: System Battery

    Figure 64. Cable routing - 8 x 2.5 hard drive backplane with onboard SATA hard drive backplane cable routing clip backplane signal cable backplane power cable system board SATA cable cable routing clip System battery The system battery is used for low-level system functions such as powering the real-time and date settings of the system. Replacing the system battery Prerequisites WARNING:...

  • Page 104: Usb Module

    CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. Use a plastic scribe to pry out the system battery. Figure 65. Removing the system battery To install a new system battery, hold the battery with the positive side facing up and slide it under the securing tabs. Press the battery into the connector until it snaps into place.

  • Page 105: Installing The Usb Module

    NOTE: Ensure that you note the routing of the cables as you remove them from the system board. Route these cables properly when you replace them to prevent them from being pinched or crimped. NOTE: The procedure to remove the USB 3.0 and USB 2.0 modules is similar. Steps Disconnect the USB cable from the USB connector on the system board.

  • Page 106: Optional Internal Usb Memory Key

    Figure 68. Installing the USB module Next steps Install the shroud. Install the backplane cover. Follow the procedures in After working inside your system Optional internal USB memory key An optional USB memory key installed inside your system can be used as a boot device, security key, or mass storage device. To boot from the USB memory key, configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in System Setup.

  • Page 107: Optical Drive-Optional

    Follow the procedures in Before working inside your system Steps Locate the USB port or USB memory key on the system board. To locate the USB port, see the Optional internal USB memory key section. If installed, remove the USB memory key from the USB port. Insert the replacement USB memory key into the USB port.

  • Page 108: Installing The Optical Drive

    Next step Install an optical drive. Installing the optical drive Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Align the optical drive with the optical drive slot on the front of the system. Slide in the optical drive until the release tab snaps into place. Figure 70.

  • Page 109: Hot Spare Feature

    Hot spare feature Your system supports the hot spare feature that significantly reduces the power overhead associated with power supply unit (PSU) redundancy. When the hot spare feature is enabled, one of the redundant PSUs is switched to the sleep state. The active PSU supports 100 percent of the system load, thus operating at higher efficiency.

  • Page 110: Installing A Power Supply Unit Blank

    Installing a power supply unit blank Prerequisites Follow the safety guidelines listed in Safety instructions Follow the procedures in Before working inside your system NOTE: Install the power supply unit (PSU) blank only in the second PSU bay. Step Align the PSU blank with the PSU slot and push it into the PSU slot until it clicks into place. Figure 72.

  • Page 111: Installing A Power Supply Unit

    Figure 73. Removing a power supply unit Next step Install the the PSU blank. Installing a power supply unit Prerequisites Follow the safety guidelines listed in Safety instructions For systems that support redundant PSU, ensure that both the PSUs are of the same type and have the same maximum output power.

  • Page 112: System Board

    Figure 74. Installing a power supply unit Next steps If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the system’s rack documentation at Dell.com/storagemanuals. Connect the power cable to the PSU, and plug the cable into a power outlet. CAUTION: When connecting the power cable to the PSU, secure the cable to the PSU with the strap.

  • Page 113: Installing The System Board

    CAUTION: Do not lift the system board by holding a memory module, processor, or other components. Air shroud All expansion card risers Integrated storage controller card Internal USB key (if installed) USB 3.0 module(if installed) Processors and heat sink modules CAUTION: To prevent damage to the processor socket when replacing a faulty system board, ensure that you cover the processor socket with the processor dust cover.
  • Page 114 Steps Unpack the new system board assembly. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Take care not to damage the system identification button while placing the system board into the chassis. Holding the system board holder and release pin, insert the system board into the system.
  • Page 115 Update the BIOS and iDRAC versions. Re-enable the Trusted Platform Module (TPM). For more information, see Upgrading the Trusted Platform Module. Import your new or existing iDRAC Enterprise license. For more information, see iDRAC User's Guide, at Dell.com/idracmanuals. Entering the system Service Tag by using System Setup If Easy Restore fails to restore the Service Tag, use System Setup to enter the Service Tag.

  • Page 116: Trusted Platform Module

    Trusted Platform Module Trusted Platform Module (TPM) is a dedicated microprocessor designed to secure hardware by integrating cryptographic keys into devices. Software can use a TPM to authenticate hardware devices. Because each TPM chip has a unique and secret RSA key which is embedded during the manufacture of the TPM, it is capable of performing platform authentication operations.

  • Page 117: Initializing The Tpm 1.2 For Txt Users

    Follow the procedures in After working inside your system Initializing the TPM 1.2 for TXT users While booting your system, press F2 to enter System Setup. On the System Setup Main Menu screen, click System BIOS > System Security Settings. From the TPM Security option, select On with Pre-boot Measurements.

  • Page 118: Installing The Left Control Panel

    Figure 78. Removing the cable cover Use the Phillips #1 screwdriver to remove the screws that connect the control panel to the system. Figure 79. Removing left control panel Hold the control panel by its sides, and then remove the control panel away from the system. Next step Install the left control...

  • Page 119: Removing The Right Control Panel

    Figure 80. Installing the left control panel Use the Phillips #1 screwdriver to install the screws that secure the cable cover to the system. Figure 81. Installing the cable cover Next steps Install the shroud. If applicable, install the cooling fan # Follow the procedures in After working inside your system Removing the right control panel...

  • Page 120: Installing The Right Control Panel

    Figure 82. Removing the cable cover Use the Phillips #1 screwdriver to remove the screw that secures the control panel to the system. Figure 83. Removing right control panel Hold by the sides, and then remove the right control panel away from the system. Next step Install the right control...
  • Page 121 Figure 84. Installing the right control panel Use the Phillips #1 screwdriver to install the screws that secure the cable cover to the system. Figure 85. Installing the cable cover Next steps If applicable, install the cooling fan Follow the procedures in After working inside your system Installing and removing system components...

  • Page 122: Getting Help

    Contacting Dell EMC Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Availability varies by country and product, and some services may not be available in your area.

  • Page 123: Accessing System Information Using The Qrl

    Use your smartphone or tablet to scan the Quick Resource (QR) code located on your system or use the QR code below. Figure 86. QR code for NX3340 Documentation feedback You can rate the documentation or write your feedback on any of our Dell EMC documentation pages and click Send Feedback to send your feedback. Documentation resources This section provides information about the documentation resources for your system.
  • Page 124 Dell.com/support/drivers firmware. Troubleshooting your system For information about troubleshooting the Dell.com/storagemanuals hardware issues, see the Dell EMC Network Attached Storage Systems using Windows Storage Server 2016 Troubleshooting Guide. Managing your system For information about the features of the Dell Dell.com/openmanagemanuals...
  • Page 125 For information about checking the event and error Dell.com/openmanagemanuals > OpenManage messages messages generated by the system firmware and Software agents that monitor system components, see the Event and Error Message Reference Guide for 14th Generation Dell EMC PowerEdge Servers. Getting help...

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