Getting Help; Contacting Dell Emc; Receiving Automated Support With Supportassist - Dell EMC Storage NX3340 Installation And Service Manual

This section provides information about how to contact Dell EMC technical support, how to access information using the system QR code,
and documentation resources available from Dell EMC.

Contacting Dell EMC

Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you
can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Availability varies by country and
product, and some services may not be available in your area. To contact Dell EMC for sales, technical assistance, or customer service
issues:
1 Go to Dell.com/support/home.
2 Select your country from the drop-down menu on the lower right corner of the page.
3 For customized support:
a Enter your system Service Tag in the Enter your Service Tag field.
b Click Submit.
The support page that lists the various support categories is displayed.
4 For general support:
a Select your product category.
b Select your product segment.
c Select your product.
The support page that lists the various support categories is displayed.
5 For contact details of Dell EMC Global Technical Support:
a Go to Dell.com/support/incidents-online.
b The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell EMC Global Technical Support
team.

Receiving automated support with SupportAssist

Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC system, storage, and
networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive the following benefits:
• Automated issue detection — SupportAssist monitors your Dell EMC devices and automatically detects hardware issues, both
proactively and predictively.
• Automated case creation — When an issue is detected, SupportAssist automatically opens a support case with Dell EMC Technical
Support.
• Automated diagnostic collection — SupportAssist automatically collects system state information from your devices and uploads it
securely to Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue.
• Proactive contact — A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the issue.
The available benefits vary depending on the Dell EMC Service entitlement purchased for your device. For more information about
SupportAssist, go to Dell.com/SupportAssist.
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Getting help

Getting help
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