Xerox AltaLink B80 series User Manual page 250

Troubleshooting
Symptom
The output print is wrinkled or stained.
Envelopes are wrinkled or creased when printed.
250 Xerox ® AltaLink
User Guide
® B80XX Series Multifunction Printer
Solutions
• Verify that the toner cartridge is approved for use
in this printer, and replace it as needed. For best
results, use a genuine Xerox toner cartridge.
• Replace the print cartridge.
• If the error persists, contact your Xerox
representative.
• Verify that the paper is the correct size, type, and
weight for the printer and that it is loaded
properly. If not, change the paper.
• Try a new ream of paper.
• Change the Paper Type settings in the print driver.
In the print driver, on the Printing Options tab,
select Paper then change the Other Type setting.
Check if the crease is within 30mm (1.2 in.) of the
four edges of the envelope.
• If yes, it is printing as expected. Your printer is not
faulty.
• If not, take the following actions: Ensure that only
C5 envelopes are loaded in Tray 5.
Ensure that envelopes are loaded properly in Tray
5. For details, refer to
Follow the guidelines for printing on envelopes.
For details, refer to Guidelines for Printing
Envelopes.
Loading Envelopes in Tray 5.