Xerox Phaser 3635MFP Service Manual page 24

03-410, 411, 412 Tray 1 Paper Information Mismatch RAP
03-410 The machine has detected a tray 1 paper colour, type or size mismatch during a print
job.
03-411 The machine has detected a tray 1 paper type mismatch during a print job.
03-412 The machine has detected a tray 1 paper size mismatch during a print job.
Procedure
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury. Moving parts can cause injury.
Perform the following:
1. If the fault is present when printing, check that the print driver and machine tray informa-
tion are correct.
2. Go to GP 4 System Administration Tools. Check that the relevant tray paper type, colour
and size settings are correct.
NOTE: Ensure all customer data is recorded before clearing the memory.
3. Perform a GP 19 Memory Clear.
4. Reconfigure the paper tray settings.
Status Indicator RAPs
03-410, 411, 412, 03-420, 421, 422
03-420, 421, 422 Tray 2 Paper Information Mismatch RAP
03-420 The machine has detected a tray 2 paper colour, type or size mismatch during a print
job.
03-421 The machine has detected a tray 2 paper type mismatch during a print job.
03-422 The machine has detected a tray 2 paper size mismatch during a print job.
Procedure
Switch off the electricity to the machine. Disconnect the power cord from the customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury. Moving parts can cause injury.
Perform the following:
1. If the fault is present when printing, check that the print driver and machine tray informa-
tion are correct.
2. Go to GP 4 System Administration
and size settings are correct.
NOTE: Ensure all customer data is recorded before clearing the memory.
3. Perform a GP 19 Memory Clear.
4. Reconfigure the paper tray settings.
April 2010
2-10
WARNING
Tools. Check that the relevant tray paper type, colour
Phaser 3635MFP/WorkCentre 3550