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Introduction About This Manual ......................Warnings, Cautions And Notes ..................Safety Precautions ......................Health and Safety Incident reporting................Translation of Warnings ....................Draft 4 Introduction Phaser 3635MFP...
Warnings, Cautions And Notes This manual is part of a multinational service documentation system that is structured in the A translated version of all warnings is in Translation of Warnings. standard Xerox service manual format. WARNING Organization A warning is used whenever an operating or maintenance procedure, practice, condi- The service manual is the document used as the primary information source for repairing and tion or statement, if not strictly observed, could result in personal injury.
Use only a grounded tip soldering iron to solder or desolder ESDs. Use only an ‘anti-static’ solder removal device. Some solder removal devices not classi- fied as ‘anti-static’ can generate electrical charges sufficient to damage ESDs. Introduction Draft 4 Safety Precautions Phaser 3635MFP...
Define actions to correct confirmed incidents. ensure Xerox regulatory compliance. VI. Appendices IV. Definitions The Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is avail- Incident: able in the following locations: • On electronic documentation (EDOC), located in the folder \safety.
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Electricity can cause death or supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. Introduction Draft 4 Translation of Warnings Phaser 3635MFP...
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VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr WARNING erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- Do not repair or install a new fuse F1 on the power supply unit 2. Repairing or installing Draft 4 Introduction Translation of Warnings Phaser 3635MFP...
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DANGER: Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cordon d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'ali- AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de Introduction Draft 4 Translation of Warnings viii Phaser 3635MFP...
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La electricidad mentation électrique. L'électricité peut entraîner des blessures graves voire mortelles. Draft 4 Introduction Translation of Warnings Phaser 3635MFP...
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Las piezas móviles pueden causar lesiones. mentation électrique. L'électricité peut entraîner des blessures graves voire mortelles. Introduction Draft 4 Translation of Warnings Phaser 3635MFP...
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Las piezas móviles pueden causar lesiones. mentation électrique. L'électricité peut entraîner des blessures graves voire mortelles. Draft 4 Introduction Translation of Warnings Phaser 3635MFP...
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La electricidad mentation électrique. L'électricité peut entraîner des blessures graves voire mortelles. puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. Les pièces mobiles peuvent également présenter un danger. Introduction Draft 4 Translation of Warnings Phaser 3635MFP...
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Las piezas móviles pueden causar lesiones. AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa 05-920 DADF Door Open RAP durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o Draft 4 Introduction Translation of Warnings Phaser 3635MFP xiii...
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07-130 Jam 0 From Tray 1 RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa WARNING durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o Introduction Draft 4 Translation of Warnings Phaser 3635MFP...
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L'elettricità può causare infortuni o WARNING morte e azionare parti della macchina che possono causare lesioni personali. Switch off the electricity to the machine. Disconnect the power cord from the customer Draft 4 Introduction Translation of Warnings Phaser 3635MFP...
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Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. Introduction Draft 4 Translation of Warnings Phaser 3635MFP...
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Las piezas móviles pueden causar lesiones. mentation électrique. L'électricité peut entraîner des blessures graves voire mortelles. Draft 4 Introduction Translation of Warnings Phaser 3635MFP xvii...
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électrique. L'électricité peut entraîner des blessures graves voire mortelles. puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. Les pièces mobiles peuvent également présenter un danger. Introduction Draft 4 Translation of Warnings xviii Phaser 3635MFP...
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Las piezas móviles pueden causar lesiones. AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa 09-400 Replace Drum RAP durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o Draft 4 Introduction Translation of Warnings Phaser 3635MFP...
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AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de corriente mientras efectúa tareas que no necesitan energía eléctrica. La electricidad Do not touch the fuser while it is hot. Introduction Draft 4 Translation of Warnings Phaser 3635MFP...
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Las piezas móviles pueden causar lesiones. AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa 12-300 Finisher Jam 5 RAP durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o Draft 4 Introduction Translation of Warnings Phaser 3635MFP...
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AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa 12-710 Front Jogger Fault RAP durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o morte e azionare parti della macchina che possono causare lesioni personali. WARNING Introduction Draft 4 Translation of Warnings xxii Phaser 3635MFP...
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AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa Switch off the electricity to the machine. Disconnect the power cord from the customer durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o Draft 4 Introduction Translation of Warnings Phaser 3635MFP xxiii...
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électrique. L'électricité peut entraîner des blessures graves voire mortelles. Chain 20 - Fax Les pièces mobiles peuvent également présenter un danger. 20-100 to 20-900 Fax Faults RAP AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa Introduction Draft 4 Translation of Warnings xxiv Phaser 3635MFP...
OF4 Copying Error RAP mentation électrique. L'électricité peut entraîner des blessures graves voire mortelles. Les pièces mobiles peuvent également présenter un danger. Draft 4 Introduction Translation of Warnings Phaser 3635MFP...
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Las piezas móviles pueden causar lesiones. AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa IQ6 Vertical White Lines RAP durante gli interventi che non richiedono elettricità. L'elettricità può causare infortuni o Introduction Draft 4 Translation of Warnings xxvi Phaser 3635MFP...
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Switch off the electricity to the machine. Disconnect the power cord from the customer IQ11 Stains on Back of Paper RAP supply while performing tasks that do not need electricity. Electricity can cause death or injury. Moving parts can cause injury. WARNING Draft 4 Introduction Translation of Warnings Phaser 3635MFP xxvii...
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Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- injury. Moving parts can cause injury. und Lebensgefahr. Bei beweglichen Teilen besteht Verletzungsgefahr. DANGER: Couper l'alimentation électrique de la machine, GP 14. Déconnecter le cordon Introduction Draft 4 Translation of Warnings xxviii Phaser 3635MFP...
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VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr erfordern, Netzstecker ziehen! Bei Kontakt mit der Netzspannung besteht Verletzungs- Switch off the electricity to the machine. Disconnect the power cord from the customer Draft 4 Introduction Translation of Warnings Phaser 3635MFP xxix...
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Take care during this procedure. Sharp edges may be present that can cause injury. mentation électrique. L'électricité peut entraîner des blessures graves voire mortelles. Introduction Draft 4 Translation of Warnings Phaser 3635MFP...
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AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que senti oggetti con bordi taglienti pericolosi. podrían producir lesiones. VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch Draft 4 Introduction Translation of Warnings Phaser 3635MFP xxxi...
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VORSICHT: Bei diesem Vorgang vorsichtig vorgehen, damit keine Verletzungen durch mentation électrique. L'électricité peut entraîner des blessures graves voire mortelles. die scharfen Kanten entstehen. Les pièces mobiles peuvent également présenter un danger. Introduction Draft 4 Translation of Warnings xxxii Phaser 3635MFP...
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Switch off the electricity to the machine. Disconnect the power cord from the customer peut entraîner des blessures. supply while performing tasks that do not need electricity. Electricity can cause death or Draft 4 Introduction Translation of Warnings Phaser 3635MFP xxxiii...
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Les pièces mobiles peuvent également présenter un danger. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que AVVERTENZA: Spegnere la macchina, GP 14. Scollegare il cavo elettrico dalla presa podrían producir lesiones. Introduction Draft 4 Translation of Warnings xxxiv Phaser 3635MFP...
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La electricidad d'alimentation de la prise pendant les activités de dépannage ne nécessitant pas d'ali- puede causar lesiones e incluso la muerte. Las piezas móviles pueden causar lesiones. Draft 4 Introduction Translation of Warnings Phaser 3635MFP xxxv...
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AVVERTENZA: procedere con cautela durante questa procedura. Possono essere pre- VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr senti oggetti con bordi taglienti pericolosi. Introduction Draft 4 Translation of Warnings xxxvi Phaser 3635MFP...
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Switch off the electricity to the machine. Disconnect the power cord from the customer DANGER: Exécuter cette procédure avec précaution. La présence de bords tranchants supply while performing tasks that do not need electricity. Electricity can cause death or peut entraîner des blessures. Draft 4 Introduction Translation of Warnings Phaser 3635MFP xxxvii...
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DANGER: Ne pas toucher au four pendant qu'il est encore chaud. VORSICHT: Gerät ausschalten GP 14. Bei Wartungsarbeiten, die keine Stromzufuhr Introduction Draft 4 Translation of Warnings xxxviii Phaser 3635MFP...
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Las piezas móviles pueden causar lesiones. REP 12.3 Transport Assembly Components WARNING Take care during this procedure. Sharp edges may be present that can cause injury. WARNING Draft 4 Introduction Translation of Warnings Phaser 3635MFP xxxix...
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électrique. L'électricité peut entraîner des blessures graves voire mortelles. die scharfen Kanten entstehen. Les pièces mobiles peuvent également présenter un danger. AVISO: Tenga cuidado al efectuar este procedimiento. Puede haber bordes afilados que Introduction Draft 4 Translation of Warnings Phaser 3635MFP...
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Switch off the electricity to the machine. Disconnect the power cord from the customer AVISO: Apague la máquina, GP 14. Desconecte el cable de alimentación de la toma de supply while performing tasks that do not need electricity. Electricity can cause death or Draft 4 Introduction Translation of Warnings Phaser 3635MFP...
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8 Accessories ACC 2 Foreign Device Interface Installation WARNING Switch off the electricity to the machine. Disconnect the power cord from the customer Introduction Draft 4 Translation of Warnings xlii Phaser 3635MFP...
If available, check the machine service log book for any previous actions that may be rel- evant to the call. If this is the first service call to this machine perform SCP 2 First Call Actions, otherwise go to SCP 3 Normal Call Actions. Draft 4 Service Call Procedures SCP 1, SCP 2 Phaser 3635MFP...
If the image quality is defective, go to the IQ1 Image Quality Entry RAP. For image quality specifications, refer to the following: • IQS 1 Solid Area Density. • IQS 2 Skew. • IQS 3 Registration. Service Call Procedures Draft 4 SCP 3, SCP 4 Phaser 3635MFP...
• Provide customer training if required. Fuser Unit Fuser assem- The total sides of copies 100k impres- PL 10.10 Item 1 and prints after the last sions HFSI reset. Service Call Procedures Draft 4 SCP 5, SCP 6 Phaser 3635MFP...
SCP 7 Machine Configurations and Options Machine Configurations and Options The Phaser 3635MFP is available in 2 configurations. Refer to Table 1 for the basic configura- tions and customer options. This service manual covers all configurations. Within this manual ignore any references to options that are not installed.
08-100 Jam 1 RAP......................2-25 08-200 Jam in Tray RAP ....................2-25 08-500 Jam 2 RAP......................2-26 08-600 Duplex Jam 0 RAP....................2-26 08-610 Duplex Jam 1 RAP....................2-27 08-700 Out Bin Full RAP ....................2-27 Draft 4 Status Indicator RAPs Phaser 3635MFP...
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Status Indicator RAPs Draft 4 Phaser 3635MFP...
If necessary, install a new HVPS, PL 1.10 Item 3. NOTE: The front door interlock switch is mounted on the HVPS. NOTE: The fuser door interlock switch is mounted on the HVPS. Draft 4 Status Indicator RAPs 01-100, 01-110 Phaser 3635MFP...
Main PWB except CN26 and CN31. 10. Switch on the power to the machine. If the machine switches on, perform step 11. If the machine fails to switch on, go to step 12. Status Indicator RAPs Draft 4 01-700, 01A Phaser 3635MFP...
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14. If the fault is still present: Install new components as necessary: • SMPS assembly, PL 1.12 Item 8. • Connection PWB, PL 3.10 Item 17. • HVPS, PL 1.10 Item 3. Perform OF7 Main PWB Check RAP. Draft 4 Status Indicator RAPs Phaser 3635MFP...
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Status Indicator RAPs Draft 4 Phaser 3635MFP...
Check the wiring between the USB host PWB, PL 3.10 Item 11 and CN7 on the Main PWB. Install new components as necessary: • USB harness, PL 3.10 Item 13 • USB host PWB, PL 3.10 Item 11 Perform OF7 Main PWB Check RAP. Draft 4 Status Indicator RAPs 02-100, 200 Phaser 3635MFP...
The option has been successfully installed. Perform the following: Check that the MSOK is connected to the main PWB. Remove the FEK. Contact Field Engineering for further assistance. Draft 4 Status Indicator RAPs 03-200, 210, 220, 230, 240, 250, 03-300, 310, 320, Phaser 3635MFP...
Go to GP 4 System Administration Tools. Check that the relevant tray paper type, colour Go to GP 4 System Administration Tools. Check that the relevant tray paper type, colour and size settings are correct. and size settings are correct. Status Indicator RAPs Draft 4 03-410, 411, 412, 03-420, 421, 422 2-10 Phaser 3635MFP...
Check that the foreign device interface PWB is securely connected to CN13 the Main PWB. If necessary: Install a new foreign device interface PWB, PL 3.10 Item 7. Perform OF7 Main PWB Check RAP. Draft 4 Status Indicator RAPs 03-450, 03-510, 520, 558, 559 Phaser 3635MFP 2-11...
Install a new memory DIMM, PL 3.10 Item 10. Install a new hard disk drive, PL 3.10 Item 16. Perform OF7 Main PWB Check RAP. Perform OF7 Main PWB Check RAP. Status Indicator RAPs Draft 4 03-600, 03-800 2-12 Phaser 3635MFP...
Electricity can cause death or injury. Moving parts can cause injury. Perform the following: Switch off the machine, then switch on the machine. Reload the software, GP 6. Perform OF7 Main PWB Check RAP. Status Indicator RAPs Draft 4 03-970 2-14 Phaser 3635MFP...
Between the scan sensor and CN1 on the DADF PWB. If necessary, install new components: • DADF PWB, PL 5.15 Item 16. • Document transport assembly, PL 5.35 Item 14. Status Indicator RAPs Draft 4 05-600, 05-700 2-16 Phaser 3635MFP...
Check the wiring between the LSU interlock switch and CN21 on the Main PWB. If neces- sary, install a new LSU interlock switch, PL 6.10 Item 2. If necessary: • Install a new LSU, PL 6.10 Item 1. • Perform OF7 Main PWB Check RAP. Draft 4 Status Indicator RAPs 06-100, 06-200 Phaser 3635MFP 2-19...
13. Check the wiring between the registration clutch and CN35 on the Main PWB. 14. If necessary: • Install a new front duplex guide assembly, PL 10.22 Item 15. • Perform OF7 Main PWB Check RAP. Draft 4 Status Indicator RAPs 07-110, 07-130 Phaser 3635MFP 2-21...
11. Check the wiring between the bypass feed solenoid, PL 7.10 Item 4 and CN37 on the Main PWB. 12. If necessary: Install a new bypass feed assembly, PL 7.10 Item 29. Perform OF7 Main PWB Check RAP. Status Indicator RAPs Draft 4 07-500, 07-530 2-24 Phaser 3635MFP...
Check the wiring between the main BLDC motor and CN38 on the Main PWB. 10. If necessary: Install a new print cartridge, PL 9.10 Item 1. Perform OF7 Main PWB Check RAP. Draft 4 Status Indicator RAPs 08-100, 08-200 Phaser 3635MFP 2-25...
Item 1, is in stock. NOTE: The toner low message is based on a pixel count, not a signal from a sensor. It cannot be reset by shaking the toner cartridge. Draft 4 Status Indicator RAPs 09-100, 09-350 Phaser 3635MFP 2-29...
09-550 The print cartridge is not installed or is not detected by the CRUM PWB. Procedure WARNING 09-820 A non Xerox print cartridge is installed. Switch off the electricity to the machine. Disconnect the power cord from the customer 09-830 A mismatch detected between the CRUM and MSOK.
Do not touch the fuser while it is hot. No immediate action is necessary. Ensure that a replacement fuser assembly, PL 10.10 Install a new fuser assembly, PL 10.10 Item 1. Item 1 is in stock. Status Indicator RAPs Draft 4 10-500, 10-510 2-32 Phaser 3635MFP...
15-170 Memory Full The user has not touched a key within in the designated time frame. Resend the email. The machine does not have enough memory to prepare the next job. Draft 4 Status Indicator RAPs 15-100 to 15-500 Phaser 3635MFP 2-35...
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15-830 Pop3 Authentication Required The POP3 server requires authentication to be enabled. Enable authentication. Refer to the System Administration Guide. Final Actions Perform the OF7 Main PWB Check RAP. Status Indicator RAPs Draft 4 15-100 to 15-500 2-36 Phaser 3635MFP...
The network cable is not connected. Check the network cable. 17-400 User Cancelled The user cancelled the network scan job. 17-500 Document Jam Occurred A document jam occurred during the scan operation. Draft 4 Status Indicator RAPs 17-100 to 610 Phaser 3635MFP 2-37...
TCP / IP Settings. Disable dynamic addressing. Switch off, then switch on the machine. Re-enable dynamic addressing. If the fault persists, again disable dynamic addressing. Assign a new static IP address. Status Indicator RAPs Draft 4 17-700 to 810, 17-900 2-38 Phaser 3635MFP...
20-500 Memory Full The fax data memory is full. Delete any unnecessary documents awaiting transmission, or wait until more memory becomes available, or split the current Fax in to smaller units. Draft 4 Status Indicator RAPs 20-100 to 20-900 Phaser 3635MFP 2-39...
If sent faxes are blank or light, make sure that the scanner lock is completely unlocked. If necessary install a new fax PWB, PL 3.10 Item 3. Perform OF7 Main PWB Check RAP. Status Indicator RAPs Draft 4 2-40 Phaser 3635MFP...
Check the position of the scan motor and associated gears, PL 14.10. • Enter dC330 code 05-200 to run the scan motor, PL 14.10 Item 10, in the DADF. • Ensure the CCD module, PL 14.10 Item 8, moves freely. Draft 4 Status Indicator RAPs Phaser 3635MFP 2-41...
Between CN11 on the UI PWB and CN10 on Main PWB. If necessary: Install new components: • Touch screen, PL 2.10 Item 25. • UI assembly, PL 2.10 Item 27. Perform OF7 Main PWB Check RAP. Status Indicator RAPs Draft 4 OF1, OF2 2-42 Phaser 3635MFP...
Check the wiring between the fuser fan and CN2 on the Connection PWB. Install new components as necessary: • Fuser fan, PL 10.20 Item 2. • Connection PWB, PL 3.10 Item 17. Draft 4 Status Indicator RAPs OF3, OF4 Phaser 3635MFP 2-43...
Card readers, printers and PC’s are known to cause problems for Xerox equipment if they share a power supply. If the customer’s power supply is faulty, inform the customer.
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Status Indicator RAPs Draft 4 2-46 Phaser 3635MFP...
IQ18 DADF Lead Edge Offset RAP Offsetting A previous image that was not removed from the fuser roll 1, 5 • IQ19 Poor Registration RAP. during the cleaning cycle. The image is repeated at regular intervals. Draft 4 Image Quality Phaser 3635MFP...
Refer to Wiring Diagram 5. Check that the harness between the LSU and CN24 Main PWB is correctly and securely connected. Install new components as necessary: • Print cartridge, PL 9.10 Item 1. • LSU, PL 6.10 Item 1. Image Quality Draft 4 IQ5, IQ6 3-10 Phaser 3635MFP...
Remove the LSU, PL 6.10 Item 1. Clean the LSU window using a clean, lint-free cloth. If necessary, install a new LSU, PL 6.10 Item 1. Refer to Wiring Diagram 2. Perform the following: Draft 4 Image Quality Phaser 3635MFP 3-11...
Check the spring contacts between the HVPS, PL 1.10 Item 3, and the print car- tridge PL 9.10 Item 1. The spring contacts supply the voltages to the print cartridge. If necessary, clean the spring contacts. • Install a new HVPS, PL 1.10 Item 3. Image Quality Draft 4 IQ8, IQ9 3-12 Phaser 3635MFP...
PL 10.15 Item 2 64mm (2.5 inches) Pressure roll 2 Fuser assembly PL 10.15 Item 3 If the distance between the image and the defect matches the print cartridge, perform the following: Draft 4 Image Quality IQ10 Phaser 3635MFP 3-13...
Check the wiring between CON2 on the SMPS and the fuser assembly. • If necessary, install a new SMPS, PL 1.12 Item 3. If necessary, go to the 10-100, 200 Open Fuser Error/Low Heat Error RAP. Image Quality Draft 4 IQ11, IQ12 3-14 Phaser 3635MFP...
If the defect appears to be fuser related, ensure that the paper tray settings match the paper or media size in the trays. Also, ensure the media is within specification. Refer to GP 9 Paper and Media Specifications. Draft 4 Image Quality IQ16, IQ17 Phaser 3635MFP 3-17...
• ADJ 8.1 Lead Edge Registration Adjustment. If the fault is still present, install a new transport assembly, REP 5.4. • ADJ 8.2 Side Edge Registration Adjustment. Image Quality Draft 4 IQ18, IQ19 3-18 Phaser 3635MFP...
1.0 areas on the copy of the test pattern, must be as dark or darker than the 0.8 ref- erence on the solid area density scale. Refer to Figure 1. Figure 1 Solid area density Corrective Action Go to the IQ1 Image Quality Entry RAP. Draft 4 Image Quality IQS 1 Phaser 3635MFP 3-19...
Disconnect the inline connector in the harness from the SMPS fan. Remove the SMPS cover, PL 1.12 Item 2. Disconnect the following connectors from the SMPS: • CON1 • CON2 • CON3 Draft 4 Repairs and Adjustments REP 1.1 Phaser 3635MFP...
Insert the HVPS assembly into the machine, then connect the connectors. Attach the HVPS assembly to the machine by installing the screws in number order from 1 to 8 as indicated on the shield. Repairs and Adjustments Draft 4 REP 1.2 Phaser 3635MFP...
Remove the UI PWB, PL 2.10 Item 24, from the user interface assembly, Figure 1. Disconnect CN3 Remove 4 screws marked A, and CN4 from the then the UI PWB. UI PWB. Ribbon cables Figure 1 UI PWB removal Repairs and Adjustments Draft 4 REP 2.2 Phaser 3635MFP...
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If necessary, remove the touch screen, PL 2.10 Item 25, and the touch screen housing, PL 2.10 Item 26,from the user interface assembly. Replacement Replacement is the reverse of the removal procedure. Draft 4 Repairs and Adjustments REP 2.2 Phaser 3635MFP...
Remove the scanner assembly, REP 14.1. Remove the USB harness, PL 3.10 Item 13. Remove the USB host PWB, PL 3.10 Item 11. Replacement Replacement is the reverse of the removal procedure. Repairs and Adjustments Draft 4 REP 3.2 4-10 Phaser 3635MFP...
Install 5 screws numbered 1 to 5 to install the main drive assembly, refer to Figure 1. Reinstall the main PWB assembly. Replacement is the reverse of the removal procedure. Draft 4 Repairs and Adjustments REP 4.1 Phaser 3635MFP 4-11...
Replacement is the reverse of the removal procedure. Release the harness clamp to allow the DADF lift solenoid to be removed. Remove 1 screw. Disconnect CN6 from the DADF PWB. Figure 1 Lift solenoid removal Draft 4 Repairs and Adjustments REP 5.1, REP 5.2 Phaser 3635MFP 4-13...
Remove the DADF transport and feed assemblies, Figure 1. Remove 1 screw beneath the DADF. Figure 1 Transport and feed assemblies removal If required, separate the DADF feed assembly from the DADF transport assembly, Figure Draft 4 Repairs and Adjustments REP 5.4 Phaser 3635MFP 4-15...
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Replacement is the reverse of the removal procedure. Make sure the document detect sensor harness is routed correctly before reinstalling the feed assembly, refer to Figure 2 and Figure 3. Repairs and Adjustments Draft 4 REP 5.4 4-16 Phaser 3635MFP...
Replacement WARNING Ensure all ground leads are connected. Replacement is the reverse of the removal procedure. Disconnect the door open sensor. Disconnect the scan motor. Figure 1 Drive assembly removal Draft 4 Repairs and Adjustments REP 5.5 Phaser 3635MFP 4-17...
Rotate the locking collars into the vertical position Figure 1 Pickup assembly removal Replacement Ensure that the pickup assembly is correctly installed into the DADF door assembly, Fig- ure 2. Repairs and Adjustments Draft 4 REP 5.6, REP 5.7 4-18 Phaser 3635MFP...
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Lever attached to document gate Pickup assembly When installing the pickup assembly ensure that the peg is correctly located under the lever Figure 2 Correct installation Replacement is the reverse of the removal procedure. Draft 4 Repairs and Adjustments REP 5.7 Phaser 3635MFP 4-19...
Remove 4 screws, then remove the LSU, PL 6.10 Item 1. Remove the LSU interlock switch, PL 6.10 Item 2. Replacement Replacement Replacement is the reverse of the removal procedure. Replacement is the reverse of the removal procedure. Draft 4 Repairs and Adjustments REP 6.1, REP 6.2 Phaser 3635MFP 4-21...
Replacement is the reverse of the removal procedure. Remove 4 screws, then remove the bypass feed assembly. Figure 1 Bypass feed removal Replacement Replacement is the reverse of the removal procedure. Draft 4 Repairs and Adjustments REP 7.1, REP 7.2 Phaser 3635MFP 4-23...
Locking collar Left idler Pickup roll Figure 1 Pickup roll removal Replacement Replacement is the reverse of the removal procedure. Repairs and Adjustments Draft 4 REP 7.3, REP 7.4 4-24 Phaser 3635MFP...
Remove the outbin assembly, REP 28.2. Remove the front mid cover, REP 28.3. Remove the bypass paper empty sensor, Figure 1. Remove the bypass paper empty sensor Remove the sensor bracket Figure 1 Sensor removal Draft 4 Repairs and Adjustments REP 7.5 Phaser 3635MFP 4-25...
Remove the main motor, REP 4.1. Remove the feed bracket, PL 8.25 Item 20. Remove the registration roll clutch, PL 8.25 Item 21. Replacement Replacement is the reverse of the removal procedure. Draft 4 Repairs and Adjustments REP 8.1 Phaser 3635MFP 4-27...
Remove the LSU, REP 6.1. Disconnect CN17 from the Main PWB. Remove 1 screw, then the CRUM PWB, PL 9.10 Item 7. Replacement Replacement is the reverse of the removal procedure. Draft 4 Repairs and Adjustments REP 9.1 Phaser 3635MFP 4-29...
Remove 4 gears from the exit drive assembly to gain access to the motor mounting screws, refer to PL 10.20. Remove 2 screws to remove the exit motor from the exit motor bracket. Replacement Replacement is the reverse of the removal procedure. Draft 4 Repairs and Adjustments REP 10.1, REP 10.2 Phaser 3635MFP 4-31...
Remove the tray 1 pick-up roll, PL 10.22 Item 14 by releasing the tab from the notch in the shaft. Prepare to remove the front duplex guide assembly, Figure 1. Remove the KL-clip. Figure 1 Preparation Remove the front duplex guide assembly, Figure 2. Repairs and Adjustments Draft 4 REP 10.3 4-32 Phaser 3635MFP...
Figure 2 Front duplex guide assembly removal If necessary remove the tray 1 paper empty sensor, PL 10.22 Item 1 from the front duplex guide. Replacement Replacement is the reverse of the removal procedure. Draft 4 Repairs and Adjustments REP 10.3, REP 10.4 Phaser 3635MFP 4-33...
Disconnect the red and black harness from the fuser terminal. Replacement Replacement is the reverse of the removal procedure. Remove the fixing screw. Disconnect the harness at the right end. Figure 1 Right harness disconnection Repairs and Adjustments Draft 4 REP 10.5, REP 10.6 4-34 Phaser 3635MFP...
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Carefully remove the heat lamp from the fuser assembly by withdrawing it through the Replacement right end of the fuser, Figure 3. Replacement is the reverse of the removal procedure. Draft 4 Repairs and Adjustments REP 10.6 Phaser 3635MFP 4-35...
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Figure 1 Scanner assembly removal Replacement Replacement is the reverse of the removal procedure. When reconnecting the ribbon cable to the main board (CN8) the blue flash should face down. Draft 4 Repairs and Adjustments REP 14.1 Phaser 3635MFP 4-37...
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Release 3 clips at each side, then remove the scanner cover. Figure 1 Scanner cover removal If necessary, remove the CCD home sensor or the platen cover sensor, Figure 2. Repairs and Adjustments Draft 4 REP 14.2 4-38 Phaser 3635MFP...
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When reconnecting the ribbon cable to the CCD module the blue flash should face the CCD module. When reinstalling the CCD module, make sure the spring on the CCD module belt is posi- tioned correctly, Figure 4. Draft 4 Repairs and Adjustments REP 14.2 Phaser 3635MFP 4-39...
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Remove 2 screws. and 4 clips at the front, then remove the right cover. Figure 1 Left and right covers removal Replacement Replacement is the reverse of the removal procedure. Draft 4 Repairs and Adjustments REP 28.1 Phaser 3635MFP 4-41...
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Disconnect the following harnesses from the Main PWB: 10. Remove the outbin assembly, Figure 2. • • CN14 • CN15 • CN26 Prepare to remove the outbin assembly, Figure 1. Repairs and Adjustments Draft 4 REP 28.2 4-42 Phaser 3635MFP...
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Replacement is the reverse of the removal procedure. machine. Exit roll and idlers Figure 2 Outbin assembly removal Replacement Replacement is the reverse of the removal procedure. Draft 4 Repairs and Adjustments REP 28.2, REP 28.3 Phaser 3635MFP 4-43...
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To correctly set up the machine. Procedure All adjustments to the machines settings are made via dC131 NVM Read/Write and GP 4 Sys- tem Administration Tools. Go to the relevant procedure. Draft 4 Repairs and Adjustments ADJ 1.1 Phaser 3635MFP 4-45...
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3mm (0.1 inch). Assemble the input tray assembly. Use the DADF to make 10 copies of a document. Check the registration, refer to IQS 3 Registration. If necessary, re-adjust the registration. Draft 4 Repairs and Adjustments ADJ 5.1 Phaser 3635MFP 4-47...
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Refer to Table 1. Select the relevant NVM setting. Table 1 NVM location Mode Tray Location Simplex 07-100 Simplex 07-200 Simplex Bypass 07-500 Duplex Side 1 07-140 Duplex Side 1 07-240 Draft 4 Repairs and Adjustments ADJ 8.1 Phaser 3635MFP 4-49...
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NOTE: Simplex copies exit face down. Duplex copies exit side 1 face down (side 2 face Select OK. up). Prepare to check the adjustment. Select Close. Select Diagnostic Routines. Select Other Routines. Perform again the Check. Repairs and Adjustments Draft 4 ADJ 8.1, ADJ 8.2 4-50 Phaser 3635MFP...
Ground strip (Not Spared) 117N01789 USB harness (REP 3.2) – MSOK (Not Spared) – Hard drive cover (Not Spared) 007N01596 Hard disk drive 140N63303 Connection PWB NOTE: Part number not available at time of launch. Parts List Draft 4 PL 3.10 Phaser 3635MFP...
– Bypass pickup roll assembly (P/O PL 7.10 Item 29) (NOTE) (REP 7.3) 050N00520 Bypass feed assembly (Complete) (REP 7.1) NOTE: HFSI. To reset the HSFI count go to GP 16. Parts List Draft 4 PL 7.10 5-16 Phaser 3635MFP...
Pick up gear core (P/O PL 8.15 Item 28) 152N11752 Tray 2 harness 007N01593 Clutch assembly 022N02345 Pickup roll assembly (NOTE) NOTE: HFSI. To reset the HSFI count go to GP 16. Draft 4 Parts List PL 8.17 Phaser 3635MFP 5-21...
Bearing (P/O PL 10.22 Item 15) 022N02343 Tray 1 pickup roll (NOTE) 032N00490 Front duplex guide assembly (Complete) (REP 10.3) NOTE: HFSI. To reset the HSFI count go to GP 16. Draft 4 Parts List PL 10.22 Phaser 3635MFP 5-29...
• dC606 Print Test Patterns • Shading Test (GP 15) • Scan Edge (GP 18) How to Exit From Diagnostics Touch the Exit button to exit from the dC procedures. Draft 4 General Procedures and Information GP 1 Phaser 3635MFP...
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Machine Variable NVM SA/KO Dust Off System Counters Dust Off dC305 UI Test User Interface Button Test Audio Tone Test LED Indicator Test Touch Area Test Display Pixel Test Video Memory Test General Procedures and Information Draft 4 GP 1 Phaser 3635MFP...
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Component Control Other Routines dC001 Reset Auditron Master PIN dC606 Print Test Patterns 1-19 Shading Test (GP 15) Shade and Print Report Print Last Shade Report Scan Edge (GP 18) Draft 4 General Procedures and Information GP 1 Phaser 3635MFP...
GP 3. Touch the ‘Error Messages’ tab on the UI, then select, as appropriate: • All Faults. • Active Messages - status codes and a status message. • Event Log. General Procedures and Information Draft 4 GP 2 Phaser 3635MFP...
Pending Jobs Fax Options Machine Details Customer Support Supplies Number Machine Serial Number System Software Version Customer Asset Tag Number Xerox Asset Tag Number Machine Hardware Options Machine Software Versions Usage Counters Error Messages All Faults Fault Description Draft 4...
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Function 1st Level 2nd Level 3rd Level 4th Level 5th Level Active Messages Event Log Order By Time / Order By Code Service Information Supply / Measure / Count - General Procedures and Information Draft 4 GP 3 Phaser 3635MFP...
/ Norwegian / Czech / Catalan Xerox Customer Support Customer Support Telephone Number / Supplies Telephone Number / Customer Asset TAG Number / Xerox Asset TAG Number System Administration Reports Machine Configuration / SMTP Log / LDAP Log / Connectivity Log / Network Authentication...
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Mbps Full-Duplex / 100 Mbps Half-Duplex / 100 Mbps Full- Duplex Software Upgrade On / Off Accounting Accounting Enablement Authentication Mode Auditron / Xerox Standard On / Off Accounting / Network Account- Internal Auditron Setup Auditron Initialization User Accounts 1-400 General Accounts...
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Copy Only / Copy And Fax Security Settings Authentication Job Operation Rights All Users / System Administra- tor Only Image Overwrite Security Immediate Overwrite Enable / Disable On Demand Overwrite Standard / Full Draft 4 General Procedures and Information GP 4 Phaser 3635MFP 6-11...
Fax Options This report shows the most recent 50 fax transmissions. • Billing/Meters • Auditron Fax Receive • Xerox Standard Accounting This report shows the most recent 50 fax receptions. • All Accounting Reports Fax Broadcast • Email Confirmation •...
All Accounting Reports Select Add. The firmware file will be added to the print list. The machine will print the Auditron list and Xerox Standard Accounting list. Select Done. The print list will be displayed. Select the firmware file to be downloaded to the machine. Select Add.
Less than 54dB (Copy/Printing scanning mode) Optical Resolution (H X V) 600 x 600 dpi Power Rating 110VAC-127VAC: 7A (max) Halftone 256 Levels 220VAC-240VAC: 4.5A (max) Effective Scan width 208 mm (8.2 inches) General Procedures and Information Draft 4 GP 7 6-14 Phaser 3635MFP...
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187/184/181 deg. C 150/148/146 deg. C 144/142/140 deg. C 138/136/135 deg. C The environment acronyms are as follows: • LL - Low temperature/low humidity. • NN - Normal temperature/normal humidity. Draft 4 General Procedures and Information GP 7 Phaser 3635MFP 6-15...
105 x 241 4.12 x 9.5 X (see COM-10 (see NOTE 2) NOTE 1) Envelope DL Print 110 x 220 4.33 x 8.66 X (see NOTE 2) General Procedures and Information Draft 4 GP 8, GP 9 6-16 Phaser 3635MFP...
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A4 or Letter (see NOTE) 138 - 146 gsm (37 - 39lb) +/- 5mm +/- 4 degrees NOTE: Must be standard Xerox transparencies. Envelope Specification Refer to Table 4 for the envelope sizes that can be used in the machine.
Do not overtighten. If a new thread is cut, the plastic component will lose the ability to hold the screw. This also applies to metal components. General Procedures and Information Draft 4 GP 10, GP 11 6-18 Phaser 3635MFP...
Use this test to verify that the SRAM used by the video controller on the user interface is work- ing correctly. After starting this test, each video SRAM location will be validated. Reset User Interface This procedure will reset the user interface. Draft 4 General Procedures and Information GP 12 Phaser 3635MFP 6-19...
Machine with the DADF lowered = 1103mm • Machine with the DADF raised = 1333mm Machine Weight • Basic machine = 28.9Kg (63.5lb) • Tray 2 = 7Kg (15.4lb) • Stand = 14.8Kg (32.6lb) General Procedures and Information Draft 4 GP 13 6-20 Phaser 3635MFP...
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1485mm 1485mm 178mm (18.7inches) (19.1 inches) (58.4 inches) (58.4 inches) (7 inches) NOTE: The machine depth dimension does not include the stand stabilizing feet. Front Figure 1 Installation plan Draft 4 General Procedures and Information GP 13 Phaser 3635MFP 6-21...
Customer Call Assistance Where possible unit designations as appear in ISO 1000 (International Organization for Stan- Charged Coupled Device dardization) and Xerox Standard MN2-905 have been used. All measurements appear in ISO CCITT Comite Consultatif International Telegraphique et Telephonique units followed by any conversion in brackets e.g.; 22.5 mm (0.885 inches) Change Control Request Copy Darker.
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Digital Transmit Command Feature Enablement Key DTMF Dual Tone Multiple Frequency Feature Enhancement Request Density Units Foreign Interface Device Dust Off Routine to return machine to pre-install state Facsimile Information Field Draft 4 General Procedures and Information GP 14 Phaser 3635MFP 6-23...
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Hybrid User Interface JBIG Joint Bi-Level Image Experts Group file interchange format HVPS High Voltage Power Supply jitter A line of missing or corrupted information in the fast scan direction. General Procedures and Information Draft 4 GP 14 6-24 Phaser 3635MFP...
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Next Generation Infrastructure (new files and mail servers) Modular Jack Network Interface Card. Converts the data to a form suitable for trans- millimetre mission and reception. Uses ARP and RARP. Microsoft Management Console Newton metre Draft 4 General Procedures and Information GP 14 Phaser 3635MFP 6-25...
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PPD Minidrivers PPD minidrivers are available in Windows operating systems (from Win- dows 95 onwards). With these, a Xerox - supplied PPD file is used in Original Equipment Manufacturer conjunction with an operating system supplied driver ton create a Post- On Going Maintenance Script driver tailored for a specific device.
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System Terminal Device. Multi-functional device as defined by Energy Software Compatibility Database Star (includes DC / NC and DC / NC / Fax) Second Cassette Feeder Standard Test Pattern Software Configuration Management Switch Draft 4 General Procedures and Information GP 14 Phaser 3635MFP 6-27...
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Test Point Xerographic Replacement Unit Technical Programme Manager Xerox Standard Accounting Transmissive LCD Liquid Crystal Display lit from the back Xerox Unique Login enables use of the xerox corporate directory Toner Reproduction Curve Train Technical Service Hours Transmit Subscriber Identification...
Touch the OK button to reset the count value to zero. For details of high frequency service items, refer to SCP 5 Subsystem Maintenance. Figure 1 Shading profile Draft 4 General Procedures and Information GP 15, GP 16 Phaser 3635MFP 6-29...
Polybrominated Biphenyls (PBB’s) Identification of a RoHS Compliant Machine Xerox will maintain a central list of RoHS compliant machines. This general procedure is for information only. All Phaser 3635MFP machines are RoHS com- pliant. General Procedures and Information Draft 4...
If the protocol report shows a fault and go to the 20-100 to 20-900 Fax Faults RAP. if the proto- col report does not show a fault, go to the 20A Fax Faults Without a Code RAP. Draft 4 General Procedures and Information dC001, dC109 Phaser 3635MFP 6-31...
Return to control for partial page Term Description Receive not ready ANSam Modulated answer tone Receive ready Called terminal identification Retrain negative Confirmation to receive Retrain positive Call indicator Selective polling General Procedures and Information Draft 4 dC109 6-32 Phaser 3635MFP...
When the values of an editable NVM have been changed, switch off the machine, then switch on the machine, to check and evaluate the changes made to the NVM. Draft 4 General Procedures and Information dC109, dC131 Phaser 3635MFP 6-33...
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408 to 607 Tray 2 Simplex 2 side registration in simplex. (12 steps / value (HVPS setting is value). 0.5mm seg.) Value in PWM standard volt- age: --500V (PWM 522). General Procedures and Information Draft 4 dC131 6-34 Phaser 3635MFP...
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Modem_V34_26400bps (21) Modem_V34_28800bps (22) 20-400 DTMF High-Freq DTMF high frequency 0 to 15dBm Modem_V34_31200bps (23) Level level. Modem_V34_33600bps (24) 20-410 DTMF Low-Freq DTMF low frequency 0 to 15dBm Level level. Draft 4 General Procedures and Information dC131 Phaser 3635MFP 6-35...
NVM Mach Var Zero NVM Mach Var Registration NVM Mach Var Paper Path NVM Mach Var DADF NVM Mach Var Platen NVM Auditron NVM Crash Recovery NVM Completed Job Log General Procedures and Information Draft 4 dC131, dC132 6-36 Phaser 3635MFP...
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Switch off the machine, then switch on the machine. Table 2 Fax NVM Fax SA/KO All Fax Configuration Settings Fax file type Category Kill All Directories Dial Directories Group Directories Junk Directories Logo Directories Draft 4 General Procedures and Information dC132 Phaser 3635MFP 6-37...
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2. 07-510 Bypass Paper Bypass paper present sensor (Q07- High = Tray empty Empty Sensor 510), detects if there is paper Low = Paper present present in the bypass tray. Draft 4 General Procedures and Information dC330 Phaser 3635MFP 6-39...
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09-500 SMPS Fan Run Energizes the SMPS fan. On/Off. Table 9 Output codes 05 Code Displayed Name Description General 05-200 DADF Scan Motor Energizes the DADF scan motor On/Off. Forward (MOT05-200) forward. General Procedures and Information Draft 4 dC330 6-40 Phaser 3635MFP...
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Emits V.34 14400 bps on line 1. On/Off. 20-055 V.34 16800 bps Line1 Emits V.34 16800 bps on line 1. On/Off. 20-056 V.34 19200 bps Line1 Emits V.34 19200 bps on line 1. On/Off. Draft 4 General Procedures and Information dC330 Phaser 3635MFP 6-41...
Enter Other Routines. Enter 606 Print Test Patterns. Select Image Quality Test Patterns 1 - 19. Select the Features, 1 or 2 sided and the paper tray. Touch the Start Test. General Procedures and Information Draft 4 dC606 6-42 Phaser 3635MFP...
Repair: Install this tag as a repair, at the failure of a component. Optional: Install as a customer option or a field engineering decision. Situational: Install as the situation demands. Manufacturing: Cannot be installed in the field. Refurbishing only. Draft 4 General Procedures and Information Change Tags, Machine Tags Phaser 3635MFP 6-43...
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General Procedures and Information Draft 4 Change Tags, Machine Tags 6-44 Phaser 3635MFP...
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7 Wiring Data Wiring Diagrams Wiring Diagrams......................PWB Connector location PWB Connectors......................7-15 Draft 4 Wiring Data Phaser 3635MFP...
Connectors shown in part have reference to other wiring diagrams as necessary. • Where necessary, components have references to show additional connections to them. • Relevant parts list references are shown. Draft 4 Wiring Data Wiring Diagrams Phaser 3635MFP...