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708P89789 April 2010 Xerox Phaser 3635MFP, WorkCentre 3550 Service Manual...
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All service documentation is supplied to Xerox external customers for informational purposes only. Xerox service documentation is intended for use by certified, product trained service per- sonnel only. Xerox does not warrant or represent that it will notify or provide to such customer any future change to this documentation. Customer performed service of equipment, or modules, components or parts of such equipment may affect whether Xerox is responsible to fix machine defects under the warranty offered by Xerox with respect to such equipment.
Introduction About This Manual ......................Change History ....................... Warnings, Cautions And Notes ..................Safety Precautions ......................Health and Safety Incident reporting................Translation of Warnings ....................viii Introduction April 2010 Phaser 3635MFP/WorkCentre 3550...
This manual is part of a multinational service documentation system that is structured in the This page gives information on major changes to the service manual. Go to July 2010. standard Xerox service manual format. July 2010 Organization The WorkCentre 3550 has been introduced. This is a variation of the Phaser 3635. Throughout...
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REP 10.3 Front Duplex Guide Assembly • 991115 Black copy and print • REP 10.4 Exit Roll and Exit Idler Assemblies • 974591 Intermittent blank page • REP 10.5 Fuser Terminal • 909923 Intermittent jam in duplex Introduction April 2010 Phaser 3635MFP/WorkCentre 3550...
During servicing, the invisible laser radiation can cause eye damage if looked at directly. Introduction April 2010 Warnings, Cautions And Notes Phaser 3635MFP/WorkCentre 3550...
Use only a grounded tip soldering iron to solder or desolder ESDs. Use only an ‘anti-static’ solder removal device. Some solder removal devices not classi- fied as ‘anti-static’ can generate electrical charges sufficient to damage ESDs. Introduction April 2010 Safety Precautions Phaser 3635MFP/WorkCentre 3550...
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Define actions to correct confirmed incidents. ensure Xerox regulatory compliance. VI. Appendices IV. Definitions The Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is avail- Incident: able in the following locations: • On electronic documentation (EDOC), located in the folder \safety.
Translation of Warnings Introduction April 2010 Translation of Warnings viii Phaser 3635MFP/WorkCentre 3550...
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VORSICHT: Nicht in den Laserstrahl blicken. Verletzungsgefahr durch unsichtbare tion électrique. L’électricité peut entraîner des blessures graves voire mortelles. Les Laserstrahlung. pièces mobiles peuvent également présenter un danger. Introduction April 2010 Translation of Warnings Phaser 3635MFP/WorkCentre 3550...
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Este espacio adicional de 1.12 m (44 pulgadas) delante de la máquina en corredores y rutas de salida es necesario para cumplir los requisitos de las normas sobre incendios. Introduction April 2010 Translation of Warnings Phaser 3635MFP/WorkCentre 3550...
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SCP 2 First Call Actions ....................SCP 3 Normal Call Actions ..................... SCP 4 Fault Analysis ...................... SCP 5 Subsystem Maintenance ..................SCP 6 Final Actions ......................SCP 7 Machine Configurations and Options..............Service Call Procedures April 2010 Phaser 3635MFP/WorkCentre 3550...
If this is the first service call to this machine perform SCP 2 First Call Actions, otherwise go to SCP 3 Normal Call Actions. Service Call Procedures April 2010 SCP 1, SCP 2 Phaser 3635MFP/WorkCentre 3550...
To make any adjustments to the machine, refer to ADJ 1.1 Machine Settings. Overheating or Smells If the machine is creating excessive heat or odors, go to the OF3 Air Systems RAP. Service Call Procedures April 2010 SCP 3, SCP 4 Phaser 3635MFP/WorkCentre 3550...
HFSI reset. Transfer Roll Transfer roll The total sides of copies 100k impres- PL 9.10 Item 2 and prints after the last sions HFSI reset. Service Call Procedures April 2010 SCP 4, SCP 5 Phaser 3635MFP/WorkCentre 3550...
Remove and destroy any copies of test patterns. • Complete the machine service log book. • Ensure the machine and service area are clean before leaving the customer premises. • Provide customer training if required. Service Call Procedures April 2010 SCP 5, SCP 6 Phaser 3635MFP/WorkCentre 3550...
This service manual covers all configurations. Within this manual ignore any references to options that are not installed. Table 1 Machine Configurations Features Phaser 3635MFP/S Phaser 3635MFP/X WorkCentre 3550 Basic copier with paper tray Paper tray 2 Optional Optional...
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08-200 Jam in Tray RAP....................2-28 08-500 Exit Jam 2 RAP....................2-28 08-600 Bottom Duplex Jam 0 RAP ................. 2-29 08-610 Top Duplex Jam 1 RAP ..................2-30 08-700 Out Bin Full RAP....................2-31 Status Indicator RAPs April 2010 Phaser 3635MFP/WorkCentre 3550...
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If necessary, install a new HVPS, PL 1.10 Item NOTE: The front door interlock switch is mounted on the HVPS. NOTE: The fuser door interlock switch is mounted on the HVPS. Status Indicator RAPs April 2010 01-100, 01-110 Phaser 3635MFP/WorkCentre 3550...
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PWB. If the faulty circuit is identified, repair the wiring or install components as necessary. If the machine still fails to switch on, install a new connection PWB, PL 3.10 Item Status Indicator RAPs April 2010 01-700, 01A Phaser 3635MFP/WorkCentre 3550...
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If the machine still fails to switch on, install a new connection PWB, PL 3.10 Item Reconnect all connectors onto the Connection PWB. Disconnect all connectors from the Main PWB except CN12 and CN15. Status Indicator RAPs April 2010 Phaser 3635MFP/WorkCentre 3550...
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USB harness, PL 3.10 Item • (3635) UI PWB, PL 2.10 Item • (3550) UI PWB, PL 2.11 Item If the fault is still present, perform OF7 Main PWB Check RAP. Status Indicator RAPs April 2010 02-100, 200 Phaser 3635MFP/WorkCentre 3550...
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The option has been successfully installed. Perform the following: Check that the MSOK is connected to the main PWB. Remove the FEK. Contact Field Engineering for further assistance. Status Indicator RAPs April 2010 03-200, 210, 220, 230, 240, 250, 03-300, 310, 320, Phaser 3635MFP/WorkCentre 3550...
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NOTE: Ensure all customer data is recorded before clearing the memory. Perform a GP 19 Memory Clear. Perform a GP 19 Memory Clear. Reconfigure the paper tray settings. Reconfigure the paper tray settings. Status Indicator RAPs April 2010 03-410, 411, 412, 03-420, 421, 422 2-10 Phaser 3635MFP/WorkCentre 3550...
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3550 only. Check that the foreign device interface PWB is securely connected to CN33 Main PWB. If necessary: Install a new foreign device interface PWB, PL 3.10 Item Perform OF7 Main PWB Check RAP. Status Indicator RAPs April 2010 03-450, 03-510, 520, 558, 559 Phaser 3635MFP/WorkCentre 3550 2-11...
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Perform OF7 Main PWB Check RAP. installed. Switch on the machine. If necessary: Install a new memory DIMM, PL 3.10 Item Perform OF7 Main PWB Check RAP. Status Indicator RAPs April 2010 03-600, 03-800 2-12 Phaser 3635MFP/WorkCentre 3550...
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Perform OF7 Main PWB Check RAP. Install new components: • Tray 2 PWB, PL 8.17 Item • Tray 2 assembly, PL 8.15 Item Perform OF7 Main PWB Check RAP. Status Indicator RAPs April 2010 03-900, 03-940 Phaser 3635MFP/WorkCentre 3550 2-13...
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Moving parts can cause injury. Perform the following: Switch off the machine, then switch on the machine. Reload the software, GP 6 Firmware Upgrade. Perform OF7 Main PWB Check RAP. Status Indicator RAPs April 2010 03-970 2-14 Phaser 3635MFP/WorkCentre 3550...
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• Between the scan sensor and CN1 on the DADF PWB. If necessary, install new components: • DADF PWB, PL 5.15 Item • Document transport assembly, PL 5.35 Item Status Indicator RAPs April 2010 05-600, 05-700 2-16 Phaser 3635MFP/WorkCentre 3550...
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12. 3635 only. While the DADF scan motor runs, stack the code 05-300 to energize the pick up solenoid (SOL05-300). Check that the pickup roll, PL 5.25 Item 2 rotates. Status Indicator RAPs April 2010 05-900 Phaser 3635MFP/WorkCentre 3550 2-17...
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Check the wiring between the DADF door open sensor and CN5 on the DADF PWB. If necessary, install a new DADF door open sensor, PL 5.40 Item If necessary, install a new DADF PWB, PL 5.15 Item Status Indicator RAPs April 2010 05-920 2-18 Phaser 3635MFP/WorkCentre 3550...
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Remove the print cartridge, PL 9.10 Item 1. Check that the LSU interlock switch actuator on the print cartridge is not damaged. Check the LSU interlock switch, PL 6.10 Item Status Indicator RAPs April 2010 06-100, 06-200 Phaser 3635MFP/WorkCentre 3550 2-19...
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13. Check the wiring between the registration solenoid and CN36 on the Main PWB. 14. If necessary: • Install a new front duplex guide assembly, PL 10.22 Item • Perform OF7 Main PWB Check RAP. Status Indicator RAPs April 2010 07-110, 07-130 Phaser 3635MFP/WorkCentre 3550 2-21...
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Check the wiring between CN7 on the Tray 2 PWB and CN35 and CN36 on the Main PWB. If necessary: Install a new tray 2 PWB, PL 8.17 Item Perform OF7 Main PWB Check RAP. Status Indicator RAPs April 2010 07-130, 07-210 2-22 Phaser 3635MFP/WorkCentre 3550...
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Tray 2 PWB, PL 8.17 Item essary install a new registration roll clutch, PL 8.25 Item • Tray 2 assembly, PL 8.15 Item 16. If necessary: Perform OF7 Main PWB Check RAP. Status Indicator RAPs April 2010 07-230 Phaser 3635MFP/WorkCentre 3550 2-23...
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PWB. If necessary, install a new bypass paper empty sensor, PL 7.10 Item If necessary: Install a new bypass feed assembly, PL 7.10 Item Perform OF7 Main PWB Check RAP. Status Indicator RAPs April 2010 07-231, 07-500 2-24 Phaser 3635MFP/WorkCentre 3550...
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Check the paper path for damage or obstructions. Check that the bypass pickup roll assembly, PL 7.10 Item 28 is clean. If necessary, install a new pickup rubber, PL 7.10 Item Status Indicator RAPs April 2010 07-530 Phaser 3635MFP/WorkCentre 3550 2-25...
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OF7 Main PWB Check RAP. 10. Reinstall the fuser. Enter dC330 Component Control code 04-200. Check that the exit motor (MOT04-200), PL 10.20 Item 4, runs and drives the fuser rolls. Status Indicator RAPs April 2010 08-100 Phaser 3635MFP/WorkCentre 3550 2-27...
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Component Control code 08-600. Check the fuser exit sensor (Q08-600). If necessary, install a new HVPS, PL 1.10 Item NOTE: The fuser exit sensor is mounted on the HVPS. Status Indicator RAPs April 2010 08-200, 08-500 2-28 Phaser 3635MFP/WorkCentre 3550...
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Connection PWB, PL 3.10 Item 11. Check the wiring between the duplex motor and CN7 on the Connection PWB. If neces- sary, install a new duplex motor, PL 10.20 Item Status Indicator RAPs April 2010 08-500, 08-600 Phaser 3635MFP/WorkCentre 3550 2-29...
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13. Install new components as necessary: • Duplex assembly, PL 10.23 Item • Bypass feed assembly, PL 7.10 Item • Connection PWB, PL 3.10 Item Status Indicator RAPs April 2010 08-600, 08-610 2-30 Phaser 3635MFP/WorkCentre 3550...
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Check the wiring between the exit motor and CN5 on the Connection PWB. If necessary, install a new exit motor, PL 10.20 Item If necessary install a new exit cover assembly, PL 10.30 Item Status Indicator RAPs April 2010 08-610, 08-700 Phaser 3635MFP/WorkCentre 3550 2-31...
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1, is in stock. NOTE: The toner low message is based on a pixel count, not a signal from a sensor. It cannot be reset by shaking the toner cartridge. Status Indicator RAPs April 2010 09-100, 09-350 Phaser 3635MFP/WorkCentre 3550 2-33...
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09-550 The print cartridge is not installed or is not detected by the CRUM PWB. Procedure WARNING 09-820 A non Xerox print cartridge is installed. Switch off the electricity to the machine. Disconnect the power cord from the customer 09-830 A mismatch detected between the CRUM and MSOK.
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Component Control code 10-200. Perform a fuser temperature check • SMPS, PL 1.12 Item to verify the condition of the thermistor. Perform OF7 Main PWB Check RAP. Status Indicator RAPs April 2010 10-100, 200, 10-300 Phaser 3635MFP/WorkCentre 3550 2-35...
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11. Check that the paper width sensor actuator moves freely and is not damaged, PL 10.30 Item 12. If necessary: Install new components: • Fuser assembly, PL 10.10 Item • SMPS, PL 1.12 Item Perform OF7 Main PWB Check RAP. Status Indicator RAPs April 2010 10-300, 10-500 2-36 Phaser 3635MFP/WorkCentre 3550...
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Electricity can cause death or injury. Moving parts can cause injury. WARNING Do not touch the fuser while it is hot. Install a new fuser assembly, PL 10.10 Item Status Indicator RAPs April 2010 10-510 Phaser 3635MFP/WorkCentre 3550 2-37...
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If necessary: Install new components: • Scanner motor drive assembly, PL 14.11 Item • CCD module, PL 14.11 Item • Scanner assembly, PL 14.11 Item Perform OF7 Main PWB Check RAP. Status Indicator RAPs April 2010 14-100 Phaser 3635MFP/WorkCentre 3550 2-39...
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The user has not touched a key within in the designated time frame. Resend the email. The machine does not have enough memory to prepare the next job. Status Indicator RAPs April 2010 15-100 to 15-830 Phaser 3635MFP/WorkCentre 3550 2-41...
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15-830 Pop3 Authentication Required The POP3 server requires authentication to be enabled. Enable authentication. Refer to the System Administration Guide. Final Actions Perform the OF7 Main PWB Check RAP. Status Indicator RAPs April 2010 15-100 to 15-830 2-42 Phaser 3635MFP/WorkCentre 3550...
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The *.lck directory already exists. 17-200 Network Cable is Disconnected The network cable is not connected. Check the network cable. 17-400 User Cancelled The user cancelled the network scan job. Status Indicator RAPs April 2010 17-100 to 610 Phaser 3635MFP/WorkCentre 3550 2-43...
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Switch off, then switch on the machine. • If the fault persists assign a new static IP address. Go to GP 4 System Administration Tools. Select Machine Settings, Network Settings, TCP/IPv4, Static/IP Address. Status Indicator RAPs April 2010 17-700 to 810, 17-900 2-44 Phaser 3635MFP/WorkCentre 3550...
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The remote party did not answer. Wait, then resend the fax. 20-410 Line Error There is a problem with the phone line, affecting transmission or reception. Try again and if necessary, wait for the line to clear. Status Indicator RAPs April 2010 20-100 to 20-900 Phaser 3635MFP/WorkCentre 3550 2-45...
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If sent faxes are blank or light, make sure that the scanner lock is completely unlocked. If necessary install a new fax PWB, PL 3.10 Item Perform OF7 Main PWB Check RAP. Status Indicator RAPs April 2010 2-46 Phaser 3635MFP/WorkCentre 3550...
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09-500 to run the SMPS fan, PL 1.12 Item Possible causes are: • Mis-aligned or damaged parts. • Enter dC330 Component Control code 06-100 to run the LSU motor. • Defective motor driver. Status Indicator RAPs April 2010 Phaser 3635MFP/WorkCentre 3550 2-47...
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The following components will be run: • Install new components as necessary, Fuser assembly, PL 10.10 Item 1, Thermistor – Scan roll, PL 5.35 Item 10.12 Item – Exit roll, PL 5.35 Item Status Indicator RAPs April 2010 2-48 Phaser 3635MFP/WorkCentre 3550...
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Copy, E-mail, fax or scan keys, PL 2.11 Item Remove the UI, refer to 2.3. Check the ribbon cable between the UI PWB and the right keys PWB, PL 2.11 Item Status Indicator RAPs April 2010 Phaser 3635MFP/WorkCentre 3550 2-49...
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10-500. Check that the fuser fan, PL 10.20 Item 2 runs at normal speed. Check the wiring between the fuser fan and CN2 on the Connection PWB. Install new components as necessary: Status Indicator RAPs April 2010 2-50 Phaser 3635MFP/WorkCentre 3550...
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• (3550) Scanner cover, PL 14.11 Item Install new components as necessary: • Stapler, PL 11.10 Item • Connection PWB, PL 3.10 Item Status Indicator RAPs April 2010 OF4, OF5 Phaser 3635MFP/WorkCentre 3550 2-51...
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Card readers, printers and PC’s are known to cause problems for Xerox equipment if they share a power supply. If the customer’s power supply is faulty, inform the customer.
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Card readers, printers and PC’s are known to Ensure the PEK has been removed from the machine. cause problems for Xerox equipment if they share a power supply. Switch off the machine, then disconnect the red SATA harness from the Main PWB.
A previous image that was not removed from the fuser roll 1, 5 during the cleaning cycle. The image is repeated at regular • IQ18 DADF Lead Edge Offset RAP intervals. • IQ19 Poor Registration RAP • IQ20 Skew RAP Image Quality April 2010 Phaser 3635MFP/WorkCentre 3550...
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(LSU). S600 pattern (8.5 x 11), Figure Light density uniformity, deletions, lines, bands, streaks, smears, solid area reproduc- ibility, motion quality (LSU). Grey dusting pattern (8.5 x 11), Fig- Print damage. Image Quality April 2010 Phaser 3635MFP/WorkCentre 3550...
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Figure 2 Test pattern 3, 11 and 19 Figure 1 Test pattern 1, 2, 9, 10, 17 and 18 Image Quality April 2010 Phaser 3635MFP/WorkCentre 3550...
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Figure 4 Test pattern 5 and 13 Figure 3 Test pattern 4 and 12 Image Quality April 2010 Phaser 3635MFP/WorkCentre 3550...
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Figure 5 Test pattern 6 and 14 Figure 6 Test pattern 7 and 15 Image Quality April 2010 Phaser 3635MFP/WorkCentre 3550...
2. Between CN31 on the Main PWB and CN5 on the HVPS. – Wiring Diagram 6 (3635) Between CN5 on the Connection PWB CN26 on the Main PWB. Install new components as necessary: Image Quality April 2010 IQ1, IQ2 Phaser 3635MFP/WorkCentre 3550...
If necessary, clean the spring contacts. • Print cartridge, PL 9.10 Item • If necessary, install a new HVPS, PL 1.10 Item Perform OF7 Main PWB Check RAP. Perform OF7 Main PWB Check RAP. Image Quality April 2010 IQ2, IQ3 Phaser 3635MFP/WorkCentre 3550...
CN17 on the Main PWB is correctly and securely connected. Perform OF7 Main PWB Check RAP. Install new components as necessary: • Print cartridge, PL 9.10 Item • LSU, PL 6.10 Item Image Quality April 2010 IQ4, IQ5 3-10 Phaser 3635MFP/WorkCentre 3550...
(3550) Scanner assembly, PL 14.11 Item Perform OF7 Main PWB Check RAP. Remove the print cartridge, PL 9.10 Item 1. Ensure there are no obstructions that block the LSU from imaging the print cartridge. Image Quality April 2010 Phaser 3635MFP/WorkCentre 3550 3-11...
3, and the print car- tridge PL 9.10 Item 1. The spring contacts supply the voltages to the print cartridge. If necessary, clean the spring contacts. • Install a new HVPS, PL 1.10 Item Image Quality April 2010 IQ8, IQ9 Phaser 3635MFP/WorkCentre 3550 3-13...
Check the wiring between CON2 on the SMPS and the fuser assembly. • If necessary, install a new SMPS, PL 1.12 Item If necessary, go to the 10-100, 200 Open Fuser Error/Low Heat Error RAP. Image Quality April 2010 IQ11, IQ12 Phaser 3635MFP/WorkCentre 3550 3-15...
Scanner assembly, PL 14.10 Item Perform OF7 Main PWB Check RAP. 3550 only. Perform the Shading Test procedure, GP 15 Shading Test. If the shading test fails: Install new components as necessary: Image Quality April 2010 IQ15 Phaser 3635MFP/WorkCentre 3550 3-17...
(2,5 inches) Install new components as necessary. If the defect appears to be fuser related, ensure that the paper tray settings match the paper or media size in the trays. Image Quality April 2010 IQ17, IQ18 Phaser 3635MFP/WorkCentre 3550 3-19...
PL 7.10 Item tion Adjustment. If the copy from a tray is poor, perform the relevant procedure: • ADJ 8.1 Lead Edge Registration Adjustment. • ADJ 8.2 Side Edge Registration Adjustment. Image Quality April 2010 IQ19, IQ20 3-20 Phaser 3635MFP/WorkCentre 3550...
1.0 areas on the copy of the test pattern, must be as dark or darker than the 0.8 ref- erence on the solid area density scale. Refer to Figure Figure 1 Solid area density Corrective Action Go to the IQ1 Image Quality Entry RAP. Image Quality April 2010 IQS 1 Phaser 3635MFP/WorkCentre 3550 3-21...
Disconnect the inline connector in the harness from the SMPS fan. Remove the SMPS cover, PL 1.12 Item Disconnect the following connectors from the SMPS: • CON1 • CON2 • CON3 Repairs and Adjustments April 2010 REP 1.1 Phaser 3635MFP/WorkCentre 3550...
Attach the HVPS to the shield using 3 screws. Open the fuser door, PL 10.12 Item Carefully rest the machine on the rear cover. Insert the HVPS assembly into the machine, then connect the connectors. Repairs and Adjustments April 2010 REP 1.2 Phaser 3635MFP/WorkCentre 3550...
If the machine has a communication fault after the replacement of the user interface • CN2, 3 wires: 1 black, 1 white, 1 red. assembly, upgrade the firmware, GP 6 Firmware Upgrade. • CN11, 4 wires: 1 black, 3 gray. Repairs and Adjustments April 2010 REP 2.1 Phaser 3635MFP/WorkCentre 3550...
UI PWB. UI PWB. PL 2.10 Item 26, from the user interface assembly. Ribbon cables Figure 1 UI PWB removal Replacement Replacement is the reverse of the removal procedure. Repairs and Adjustments April 2010 REP 2.2 Phaser 3635MFP/WorkCentre 3550...
UI assembly is to be installed. Carefully lift off the front cover panel. Figure 1 Front cover panel removal Repairs and Adjustments April 2010 REP 2.2, REP 2.3 Phaser 3635MFP/WorkCentre 3550...
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Remove the UI assembly, Figure Remove 2 screws. Lift off the UI assembly. Disconnect CN1 from the UI PWB. Figure 2 UI assembly removal Replacement Replacement is the reverse of the removal procedure. Repairs and Adjustments April 2010 REP 2.3 Phaser 3635MFP/WorkCentre 3550...
Remove the scanner assembly, 14.1. Remove the USB harness, PL 3.10 Item Remove the USB host PWB, PL 3.10 Item Replacement Replacement is the reverse of the removal procedure. Repairs and Adjustments April 2010 REP 3.2 4-10 Phaser 3635MFP/WorkCentre 3550...
Install 5 screws numbered 1 to 5 to install the main drive assembly, refer to Figure Reinstall the main PWB assembly. Replacement is the reverse of the removal procedure. Repairs and Adjustments April 2010 REP 4.1 Phaser 3635MFP/WorkCentre 3550 4-11...
Replacement is the reverse of the removal procedure. removed. Remove 2 screws. Disconnect CN6 from the DADF PWB. Figure 1 Lift solenoid removal Replacement Replacement is the reverse of the removal procedure. Repairs and Adjustments April 2010 REP 5.1, REP 5.2 Phaser 3635MFP/WorkCentre 3550 4-13...
Disconnect the following connectors from the DADF PWB: • • • • • DADF scan sensor DADF registration sensor Figure 1 Sensor location Replacement Replacement is the reverse of the removal procedure. Repairs and Adjustments April 2010 REP 5.3, REP 5.4 4-14 Phaser 3635MFP/WorkCentre 3550...
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DADF lower cover sensor harness assembly. Remove the feed assembly. Separate the harnesses. Remove 1 screw beneath the DADF. Figure 2 Feed assembly removal Figure 1 Transport and feed assemblies removal Repairs and Adjustments April 2010 REP 5.4 Phaser 3635MFP/WorkCentre 3550 4-15...
Figure 3 Harness routing Remove 2 screws Marked A, then the drive assembly. Disconnect the door open sensor. Disconnect the scan motor. Figure 1 Drive assembly removal Repairs and Adjustments April 2010 REP 5.4, REP 5.5 4-16 Phaser 3635MFP/WorkCentre 3550...
Replacement Replacement is the reverse of the removal procedure. DADF registration solenoid Figure 2 Solenoid and motor removal Replacement Replacement is the reverse of the removal procedure. Repairs and Adjustments April 2010 REP 5.5, REP 5.6 Phaser 3635MFP/WorkCentre 3550 4-17...
DADF door assembly Figure 2 Correct installation Replacement is the reverse of the removal procedure. Rotate the locking collars into the vertical position Figure 1 Pickup assembly removal Repairs and Adjustments April 2010 REP 5.7 4-18 Phaser 3635MFP/WorkCentre 3550...
PL 6.10 Item Remove the LSU interlock switch, PL 6.10 Item Replacement Replacement Replacement is the reverse of the removal procedure. Replacement is the reverse of the removal procedure. Repairs and Adjustments April 2010 REP 6.1, REP 6.2 Phaser 3635MFP/WorkCentre 3550 4-19...
Replacement is the reverse of the removal procedure. Remove 4 screws, then remove the bypass feed assembly. Figure 1 Bypass feed removal Replacement Replacement is the reverse of the removal procedure. Repairs and Adjustments April 2010 REP 7.1, REP 7.2 Phaser 3635MFP/WorkCentre 3550 4-21...
Figure 1 Pickup roll removal Separate the bypass pickup roll, then remove the pickup rubber, PL 7.10 Item Replacement Replacement is the reverse of the removal procedure. Repairs and Adjustments April 2010 REP 7.3, REP 7.4 4-22 Phaser 3635MFP/WorkCentre 3550...
Replacement is the reverse of the removal procedure. If the harness is tight it may be necessary to remove the bypass feed assembly (REP 7.1) to allow sufficient slack to reinsnstall the sensor. Repairs and Adjustments April 2010 REP 7.5 Phaser 3635MFP/WorkCentre 3550 4-23...
Remove the main motor, 4.1. Remove the feed bracket, PL 8.25 Item Remove the registration roll clutch, PL 8.25 Item Replacement Replacement is the reverse of the removal procedure. Repairs and Adjustments April 2010 REP 8.1 Phaser 3635MFP/WorkCentre 3550 4-25...
PWB. 3550 only. Disconnect CN 25 from the Main PWB. Remove 1 screw, then the CRUM PWB, PL 9.10 Item Replacement Replacement is the reverse of the removal procedure. Repairs and Adjustments April 2010 REP 9.1 Phaser 3635MFP/WorkCentre 3550 4-27...
Remove 4 gears from the exit drive assembly to gain access to the motor mounting screws, refer to 10.20. Remove 2 screws to remove the exit motor from the exit motor bracket. Replacement Replacement is the reverse of the removal procedure. Repairs and Adjustments April 2010 REP 10.1, REP 10.2 Phaser 3635MFP/WorkCentre 3550 4-29...
PL 8.15 Item Remove the tray 1 pick-up roll, PL 10.22 Item 14 by releasing the tab from the notch in the shaft. Remove the KL-clip. Figure 1 Preparation Repairs and Adjustments April 2010 REP 10.3 4-30 Phaser 3635MFP/WorkCentre 3550...
10. If necessary remove the tray 1 paper empty sensor, PL 10.22 Item 1 from the front duplex guide. Replacement Replacement is the reverse of the removal procedure. Repairs and Adjustments April 2010 REP 10.3, REP 10.4 Phaser 3635MFP/WorkCentre 3550 4-31...
12. Disconnect the grey and black harness from the fuser terminal. Replacement Replacement is the reverse of the removal procedure. Remove the fixing screw. Disconnect the harness at the right end. Figure 1 Right harness disconnection Repairs and Adjustments April 2010 REP 10.5, REP 10.6 4-32 Phaser 3635MFP/WorkCentre 3550...
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Remove the fixing screw. Disconnect the harness at the left end. Heat lamp Figure 2 Left harness disconnection Figure 3 Heat lamp removal Replacement Replacement is the reverse of the removal procedure. Repairs and Adjustments April 2010 REP 10.6 Phaser 3635MFP/WorkCentre 3550 4-33...
Figure 1 Scanner assembly removal Replacement Replacement is the reverse of the removal procedure. 3635 only. When reconnecting the ribbon cable to the main board (CN8) the blue flash should face down. Repairs and Adjustments April 2010 REP 14.1 Phaser 3635MFP/WorkCentre 3550 4-35...
Remove the scanner cover, Figure Platen cover sensor Remove 7 screws. CCD home sensor Figure 2 Sensor locations Remove the scanner cover. Figure 1 Scanner cover removal Repairs and Adjustments April 2010 REP 14.3 4-38 Phaser 3635MFP/WorkCentre 3550...
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If necessary, remove the scan motor drive assembly, PL 14.11 Item 23. Remove the scan motor, PL 14.11 Item 22 from the drive assembly. If necessary, remove the CCD module belt, PL 14.11 Item Repairs and Adjustments April 2010 REP 14.3 Phaser 3635MFP/WorkCentre 3550 4-39...
Remove 2 screws. and 4 clips at the front, then remove the right cover. Figure 1 Left and right covers removal Replacement Replacement is the reverse of the removal procedure. Repairs and Adjustments April 2010 REP 28.1 Phaser 3635MFP/WorkCentre 3550 4-41...
• • CN14 • CN15 • CN26 3550 only. Disconnect the following harnesses from the Main PWB: • CN12 • CN14 Remove the exit cover assembly, PL 28.10 Item Repairs and Adjustments April 2010 REP 28.2 4-42 Phaser 3635MFP/WorkCentre 3550...
Replacement is the reverse of the removal procedure. machine. Exit roll and idlers Figure 2 Outbin assembly removal Replacement Replacement is the reverse of the removal procedure. Repairs and Adjustments April 2010 REP 28.2, REP 28.3 Phaser 3635MFP/WorkCentre 3550 4-43...
To correctly set up the machine. Procedure All adjustments to the machines settings are made via dC131 NVM Read/Write GP 4 Sys- tem Administration Tools. Go to the relevant procedure. Repairs and Adjustments April 2010 ADJ 1.1 Phaser 3635MFP/WorkCentre 3550 4-45...
3mm (0.1 inch). Assemble the input tray assembly. Use the DADF to make 10 copies of a document. Check the registration, refer to IQS 3 Registration. If necessary, re-adjust the registration. Repairs and Adjustments April 2010 ADJ 5.1 Phaser 3635MFP/WorkCentre 3550 4-47...
Select 131 NVM Read Write. Refer to Table 1. Select the relevant NVM setting. Table 1 NVM location Mode Tray Location Simplex 07-100 Simplex 07-200 Simplex Bypass 07-500 Duplex Side 1 07-140 Repairs and Adjustments April 2010 ADJ 8.1 Phaser 3635MFP/WorkCentre 3550 4-49...
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Press the O.K button to print the chosen test pattern. Select Machine Diagnostics. Select EDC Mode. NOTE: Simplex copies exit face down. Duplex copies exit side 1 face down (side 2 face up). Select dC131 NVM Read/Write. Repairs and Adjustments April 2010 ADJ 8.1 4-50 Phaser 3635MFP/WorkCentre 3550...
NOTE: A change of 12 will change the registration by approximately 6mm (0.24 inch) Press the O.K button to save the adjustment. Exit diagnostics GP 1 Diagnostics Entry. 10. Perform again the 3550 Checkout. Repairs and Adjustments April 2010 ADJ 8.1, ADJ 8.2 Phaser 3635MFP/WorkCentre 3550 4-51...
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NOTE: Simplex copies exit face down. Duplex copies exit side 1 face down (side 2 face up). Table 1 NVM location Mode Tray Location Simplex 07-110 Simplex 07-210 Simplex Bypass 07-510 Duplex Side 1 07-150 Repairs and Adjustments April 2010 ADJ 8.2 4-52 Phaser 3635MFP/WorkCentre 3550...
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If the distance measured is not 12.7mm (0.5 inch) +/-2.5mm, perform the Adjustment. Press the O.K button to save the adjustment. Exit diagnostics GP 1 Diagnostics Entry. Perform again the 3550 Checkout. Repairs and Adjustments April 2010 ADJ 8.2 Phaser 3635MFP/WorkCentre 3550 4-53...
Guide fingers (P/O PL 5.10 Item – Pickup spring (P/O PL 5.10 Item – Pickup damper (P/O PL 5.10 Item NOTE: HFSI. Refer to GP 16 High Frequency Service Items. Parts Lists April 2010 PL 5.25 5-12 Phaser 3635MFP/WorkCentre 3550...
Retard pad (Not Spared) – Bypass pickup roll assembly (Not Spared) (REP 7.3) 050N00520 Bypass feed assembly (Complet)e (REP 7.1) NOTE: HFSI. Refer to GP 16 High Frequency Service Items. Parts Lists April 2010 PL 7.10 Phaser 3635MFP/WorkCentre 3550 5-17...
Pick up gear core (P/O PL 8.15 Item 152N11752 Tray 2 harness 007N01593 Clutch assembly 022N02413 Tray 2 pickup roll (NOTE) NOTE: HFSI. Refer to GP 16 High Frequency Service Items. Parts Lists April 2010 PL 8.17 5-22 Phaser 3635MFP/WorkCentre 3550...
Item Part Description 126N00326 Fuser assembly (110V) (REF: 10.12, 10.15) (NOTE) – 126N00327 Fuser assembly (220V) (REF: 10.12, 10.15) (NOTE) NOTE: HFSI. Refer to GP 16 High Frequency Service Items. Parts Lists April 2010 PL 10.10 5-26 Phaser 3635MFP/WorkCentre 3550...
(Complet)e (3635) (REP 10.3) – Bush (P/O PL 10.22 Item (3550) – Static eliminator (P/O PL 10.22 Item 15) (3550) NOTE: HFSI. Refer to GP 16 High Frequency Service Items. Parts Lists April 2010 PL 10.22 5-30 Phaser 3635MFP/WorkCentre 3550...
Reset Counters. The default is No. If the Yes button is touched, the counters that fol- • dC330 Component Control Component Control low are reset: Network Routines: – Error Messages. • dC132 NVM Initialization - Network – Last 40 Error Messages. General Procedures/Information April 2010 GP 1 Phaser 3635MFP/WorkCentre 3550...
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15 Scan to Email 17 Network 20 Fax Diagnostic Routines Copier Routines dC131 NVM Read/Write dC132 NVM Initialization - Copier All Copier NVM Machine Variable NVM SA/KO Dust Off System Counters Dust Off General Procedures/Information April 2010 GP 1 Phaser 3635MFP/WorkCentre 3550...
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Indonesia / Vietnam / Philippines / Albania / Macedonia / Bosnia. Date/Time Machine Fax Number Fax Diagnostics dC131 NVM Read/Write - Fax dC132 NVM Initialization - Fax dC330 Component Control - Fax General Procedures/Information April 2010 GP 1 Phaser 3635MFP/WorkCentre 3550...
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GP 19 Memory Clear Set Low Toner Level Engine Footer Clear Counter Set Serial Number Report All Reports Protocol (dC109 Embedded Fax Protocol Report) Configuration Page Error Info Usage Page Service Support Exit Diagnostics General Procedures/Information April 2010 GP 1 Phaser 3635MFP/WorkCentre 3550...
NOTE: Where possible, the component related fault codes are the same as the component control codes. Table 1 Function and fault code prefixes Chain Code Function Electrical Run control Drives and fans DADF LSU (ROS) Paper tray Paper feed Xerography Fusing Scanner General Procedures/Information April 2010 GP 2 Phaser 3635MFP/WorkCentre 3550...
Pending Jobs Fax Options Machine Details Customer Support Supplies Number Machine Serial Number System Software Version Customer Asset Tag Number Xerox Asset Tag Number Machine Hardware Options Machine Software Versions Usage Counters General Procedures/Information April 2010 GP 3 Phaser 3635MFP/WorkCentre 3550...
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Configuration Page Address Book Email Local Email / Group Email / All Send Report Sent Report Email Fax Rcv Report Schedule Jobs Junk Fax Report Network Information User Auth List Billing Counters General Procedures/Information April 2010 GP 3 Phaser 3635MFP/WorkCentre 3550...
/ Czech / Catalan Xerox Customer Support Customer Support Telephone Number / Supplies Telephone Number / Customer Asset TAG Number / Xerox Asset TAG Number System Administration Reports Machine Configuration / SMTP Log / LDAP Log / Connectivity Log / Network Authentication...
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Mbps Full-Duplex / 100 Mbps Half-Duplex / 100 Mbps Full- Duplex Software Upgrade On / Off Accounting Accounting Enablement Authentication Mode Auditron / Xerox Standard On / Off Accounting / Network Account- Internal Auditron Setup Auditron Initialization User Accounts 1-400 General Accounts...
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All Settings / Copy Setup / Fax Setup / Scan Setup / Sys- tem Setup / Network Settings Address Book Fax / Email Sent Report Fax / Email Fax Rcv Report Fax / Email General Procedures/Information April 2010 GP 4 6-12 Phaser 3635MFP/WorkCentre 3550...
This report shows all the information required by the call center when the customer registers a Fax Protocol request for service. This report shows the protocol information about the last fax job. Refer to dC109 Embedded Fax Protocol Report. General Procedures/Information April 2010 GP 5 Phaser 3635MFP/WorkCentre 3550 6-13...
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This report shows the user account activity. Reports are available for user accounts, general accounts and group accounts. All Accounting Reports The machine will print the Auditron list and Xerox Standard Accounting list. Email Confirmation This report prints after connecting to the mail server.
Basic: 472 x 488 x 553mm (18.6 x 19.2 x 21.8 inches) Dimension (W x D x H) (3550) Basic: 582 x 488 x 553mm (22.9 x 19.2 x 21.8 inches) General Procedures/Information April 2010 GP 6, GP 7 Phaser 3635MFP/WorkCentre 3550 6-15...
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Fax stored on HDD (HDD= 80Gb) Print cartridge (3635) 10K prints (5K starter toner modul)e (5% coverage pattern) Memory (3550) 7 Mb Print cartridge (3550) 11K prints (5K starter toner modul)e (5% coverage pattern) General Procedures/Information April 2010 GP 7 6-16 Phaser 3635MFP/WorkCentre 3550...
Transfer High Voltage- (THV-) -1200V DC +/-20% Charge Voltage (MHV) -1350V DC +/-20% Developing Voltage (DEV) -330V DC +/-3% Supply -530V DC +/-3% -130V DC +/-15% Fuser Bias +320V DC +/-3% General Procedures/Information April 2010 GP 7, GP 8 Phaser 3635MFP/WorkCentre 3550 6-17...
184.2 x 266.7 7.25 x 10.5 X (see NOTE 2) Print/Copy 148.5 x 210 5.85 x 8.27 X (see X (see NOTE: Must be standard Xerox transparencies. NOTE 2) NOTE 3) Envelope Specification Statement Print/Copy 5.5 x 8.5 X (see...
Choose from the following: • IP Address. • Serial Number. • Billing Counters. • System Administration Passcode. To view the system software version information, print a configuration report, GP 5 Reports. General Procedures/Information April 2010 GP 10, GP 11 Phaser 3635MFP/WorkCentre 3550 6-19...
Use this test to verify that the SRAM used by the video controller on the user interface is work- ing correctly. After starting this test, each video SRAM location will be validated. General Procedures/Information April 2010 GP 12 6-20 Phaser 3635MFP/WorkCentre 3550...
Stand = 14.8Kg (32.6lb) Machine Dimensions and Installation Space Requirements Table 1 shows the dimension of the machine and the installation space required for safe oper- ation. Figure 1 Installation plan General Procedures/Information April 2010 GP 13 Phaser 3635MFP/WorkCentre 3550 6-21...
Customer Call Assistance Where possible unit designations as appear in ISO 1000 (International Organization for Stan- Charged Coupled Device dardization) and Xerox Standard MN2-905 have been used. All measurements appear in ISO CCITT Comite Consultatif International Telegraphique et Telephonique units followed by any conversion in brackets e.g.; 22.5 mm (0.885 inches)
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Digital Transmit Command Feature Enablement Key DTMF Dual Tone Multiple Frequency Feature Enhancement Request Density Units Foreign Interface Device Dust Off Routine to return machine to pre-install state Facsimile Information Field General Procedures/Information April 2010 GP 14 Phaser 3635MFP/WorkCentre 3550 6-23...
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Hybrid User Interface JBIG Joint Bi-Level Image Experts Group file interchange format HVPS High Voltage Power Supply jitter A line of missing or corrupted information in the fast scan direction. General Procedures/Information April 2010 GP 14 6-24 Phaser 3635MFP/WorkCentre 3550...
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Next Generation Infrastructure (new files and mail servers) Modular Jack Network Interface Card. Converts the data to a form suitable for trans- millimetre mission and reception. Uses ARP and RARP. Microsoft Management Console Newton metre General Procedures/Information April 2010 GP 14 Phaser 3635MFP/WorkCentre 3550 6-25...
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PPD Minidrivers PPD minidrivers are available in Windows operating systems (from Win- dows 95 onwards). With these, a Xerox - supplied PPD file is used in Original Equipment Manufacturer conjunction with an operating system supplied driver ton create a Post- On Going Maintenance Script driver tailored for a specific device.
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System Terminal Device. Multi-functional device as defined by Energy Software Compatibility Database Star (includes DC / NC and DC / NC / Fax) Second Cassette Feeder Standard Test Pattern Software Configuration Management Switch General Procedures/Information April 2010 GP 14 Phaser 3635MFP/WorkCentre 3550 6-27...
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Test Point Xerographic Replacement Unit Technical Programme Manager Xerox Standard Accounting Transmissive LCD Liquid Crystal Display lit from the back Xerox Unique Login enables use of the xerox corporate directory Toner Reproduction Curve Train Technical Service Hours Transmit Subscriber Identification...
Check the shading test profile. The result of the test will be printed at the bottom of the page. If the result of the test is ‘OK’, the CCD is good. General Procedures/Information April 2010 GP 15 Phaser 3635MFP/WorkCentre 3550 6-29...
Touch the OK button to reset the count value to zero. For the components that are not listed in the HFSI table, record the machine copy count in the machine service log book when a new HFSI is installed. General Procedures/Information April 2010 GP 16 6-30 Phaser 3635MFP/WorkCentre 3550...
• Polybrominated Biphenyls (PBB’s) Identification of a RoHS Compliant Machine Xerox will maintain a central list of RoHS compliant machines. This general procedure is for information only. All Phaser 3635MFP machines are RoHS com- pliant. General Procedures/Information April 2010 GP 17, GP 18...
If the machine has a fax, the fax will have to be re-installed. Ask the customer to import the fax address book, local and group email address books, then install the clone file from the web UI. General Procedures/Information April 2010 GP 19 6-32 Phaser 3635MFP/WorkCentre 3550...
If the protocol report shows a fault and go to the 20-100 to 20-900 Fax Faults RAP. if the proto- col report does not show a fault, go to the 20A Fax Faults Without a Code RAP. General Procedures/Information April 2010 dC001, dC109 Phaser 3635MFP/WorkCentre 3550 6-33...
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Table 1 Abbreviations Retrain negative Term Description Retrain positive ANSam Modulated answer tone Selective polling Called terminal identification Subaddress Confirmation to receive Training check Call indicator Transmitting subscriber identification Calling subscriber indentation General Procedures/Information April 2010 dC109 6-34 Phaser 3635MFP/WorkCentre 3550...
2 top registration of 1st side in (13 steps / NOTE: The CSE cannot read or modify any NVM that contains customer administrative or (1st sid)e duplex long and short. 0.5mm seg.) accounting data. General Procedures/Information April 2010 dC131 Phaser 3635MFP/WorkCentre 3550 6-35...
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Tone (0) / Pulse (1) Life Page Counter count. 20-510 ECM Mode ECM mode on or off. Off (0) 09-230 Transfer Roller Display value of pages count. (Read only) On (1) Life Page Counter General Procedures/Information April 2010 dC131 6-36 Phaser 3635MFP/WorkCentre 3550...
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0mm to 6mm 20-910 FAX Total Total of received fax 0-0xffffffff Tray 1 Dup_long 1 side registration of 2nd side (13 steps / Receive Counter pages. (2nd sid)e in duplex long. 0.5mm seg.) General Procedures/Information April 2010 dC131 Phaser 3635MFP/WorkCentre 3550 6-37...
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0.5mm seg.) redial. 20-200 Pause Dial Time Time of each pause. 0 to 200 (1000 msec.) 20-210 Dial Pulse M/B Dial pulse make/break 33/66 (0) Ratio ratio. 40/60 (1) General Procedures/Information April 2010 dC131 6-38 Phaser 3635MFP/WorkCentre 3550...
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Total of sent fax pages. (Read only) 20-700 Line Monitor Audio line monitor. Off (0) Counter Setting On (1) 20-910 FAX Total Total of received fax (Read only) Comm (2) Receive Counter pages. General Procedures/Information April 2010 dC131 Phaser 3635MFP/WorkCentre 3550 6-39...
NVM Mach Var Paper Path instructions. Refer to Table 2, for the functions that are reset to default. NVM Mach Var DADF • Kill All NVM Mach Var Platen • All Fax Directories General Procedures/Information April 2010 dC132 6-40 Phaser 3635MFP/WorkCentre 3550...
Select DC132 NVM Initialization - Fax and press the OK key. Select Yes and press the OK key to confirm initialization of the NVM values. All Fax NVM will be reset. General Procedures/Information April 2010 dC132, dC305 Phaser 3635MFP/WorkCentre 3550 6-41...
(3550) When the appropriate code is selected, the component will energize for a set time and then stop in order to protect the components. Go to the appropriate table: iii. High • Table 8 Output Codes 04 General Procedures/Information April 2010 dC330 6-42 Phaser 3635MFP/WorkCentre 3550...
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05-160 DADF Door Open DADF door open sensor (Q05- High = door open the thermistor. degrees C = XXX Sensor 150), detects if the DADF door is Low = door closed open. General Procedures/Information April 2010 dC330 Phaser 3635MFP/WorkCentre 3550 6-43...
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Emits V.17 14400 bps on line 1. On/Off. 08-920 T2 Feed Motor Run Energizes the tray 2 motor (MOT08-920). On/Off 20-049 V.34 2400 bps Line1 Emits V.34 2400 bps on line 1. On/Off. General Procedures/Information April 2010 dC330 6-44 Phaser 3635MFP/WorkCentre 3550...
Touch the Start Test. 20-062 V.34 33600 bps Line1 Emits V.34 33600 bps on line 1. On/Off. 20-063 On Line Quiet State Lline connected, no signal on the line On/Off. General Procedures/Information April 2010 dC330, dC606 Phaser 3635MFP/WorkCentre 3550 6-45...
Select Machine Diagnostics and press the OK key. Select DC612 Print Test Patterns and press the OK key. Select Image Quality Test Patterns 1 - 19 and press the OK key to start the test. General Procedures/Information April 2010 dC612 6-46 Phaser 3635MFP/WorkCentre 3550...
Repair: Install this tag as a repair, at the failure of a component. Optional: Install as a customer option or a field engineering decision. Situational: Install as the situation demands. Manufacturing: Cannot be installed in the field. Refurbishing only. General Procedures/Information April 2010 Change Tags, Phaser 3635MFP/WorkCentre 3550 6-47...
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7 Wiring Data Wiring Diagrams Wiring Diagrams......................PWB Connector location PWB Connectors......................7-21 Wiring Data April 2010 Phaser 3635MFP/WorkCentre 3550...
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Connectors shown in part have reference to other wiring diagrams as necessary. • Where necessary, components have references to show additional connections to them. • Relevant parts list references are shown. Wiring Data April 2010 Wiring Diagrams Phaser 3635MFP/WorkCentre 3550...
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Wiring Diagram 1 Figure 1 Wiring Diagram 1 Wiring Data April 2010 Wiring Diagrams Phaser 3635MFP/WorkCentre 3550...
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Wiring Diagram 2 Figure 2 Wiring Diagram 2 Wiring Data April 2010 Wiring Diagrams Phaser 3635MFP/WorkCentre 3550...
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