17 • Loading Documents on page 18 • Media Output Locations on page 19 • Machine Status on page 20 • General Care and Consumables on page 23 • Further Assistance on page 24 Xerox WorkCentre 3550 User Guide...
Power Cord Network Port Rear Door Telephone Line Socket Duplex Unit Extension Telephone Socket (Ext) Machine Components Component Xerox WorkCentre 3550 Document Feeder (60 sheets) Standard Paper Tray 1 (500 sheets) Standard Bypass Tray (50 sheets) Standard Digital Copying Standard...
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Machine Overview Component Xerox WorkCentre 3550 Stand Option Foreign Interface Device Option Xerox WorkCentre 3550 User Guide...
The power cord must be plugged into a grounded power socket. ON/OFF Press the switch to the ON (I) position. To power OFF, press the ON/OFF switch to the (O) position. Xerox WorkCentre 3550 User Guide...
Pause / Redial: In standby mode it is used to redial the last number. In edit mode it is used to insert a pause into a fax number. ‘C’ Cancel Entry: Cancels the previous entry made on the keypad. Keypad: Use to enter alphanumeric characters. Xerox WorkCentre 3550 User Guide...
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If you make a mistake while entering a number or name, press the left arrow button to delete the last digit or character. Then enter the correct number or character. You can enter a space by pressing 1 twice. When you have finished entering letters, press OK. Xerox WorkCentre 3550 User Guide...
To insert a pause, press at the appropriate place Pause / Redial while entering the telephone number. A dash [ - ] appears on the display at the corresponding location. Xerox WorkCentre 3550 User Guide...
System Setup • Add Page • Network • Cancel Job Settings Note: For some services, the machine must be in the Ready state or additional selections may be required before the Menu options can be accessed. Xerox WorkCentre 3550 User Guide...
After you have setup your machine and connected it to your computer, you must install the printer and scanner software. The software is supplied on the CD delivered with your machine, or can be downloaded from www.xerox.com. The following software is provided: Contents...
For workstation printing, select the paper size and type in the application program you use on your workstation. Note: The settings made from the print driver override the settings on the control panel. For more information on loading paper, refer to Paper and Media on page 117. Xerox WorkCentre 3550 User Guide...
The default document size is 8.5 x 11” or A4. For other sized documents, change the Original Size option. Refer to Copy Options on page 29 for further information. Note: Documents are only scanned once even when several copies are selected. Xerox WorkCentre 3550 User Guide...
90 degrees to improve output quality. CAUTION: The fuser area inside the Rear Door of your machine becomes very hot when in use. Take care when you access this area. Xerox WorkCentre 3550 User Guide...
Fax job. Note: You can set up your machine to automatically print a Send Report after each Fax job. (See Fax Setup on page 140.) Xerox WorkCentre 3550 User Guide...
If you are not sure which setting to use, contact your System Administrator to configure this machine on the network. A passcode is required to access and change the Network Settings. Xerox WorkCentre 3550 User Guide...
Only replace the unit when a message instructs you to do so or when instructed by a Xerox representative. To replace a Customer Replaceable Unit, follow the instructions provided within this guide or with the consumable.
Error Messages on page 169. If the difficulty persists, contact the Xerox Support Center. The Xerox Support Center will want to know the nature of the problem, the machine serial number, the fault code (if any) plus the name and location of your company.
Copy This chapter includes: • Copy Procedure on page 26 • Copy Options on page 29 • Using the Layout Options on page 31 • Media Output Locations on page 35 Xerox WorkCentre 3550 User Guide...
Specifications on page 191 for further information. Place the documents in between the guides placing the left edge in the document feeder, and position the guides to just touch the edge of the documents. Xerox WorkCentre 3550 User Guide...
1 Sided, Rotate Side 2: This option produces 1 sided copies from 2 sided originals and rotates 180 degrees every second side image. The “read” orientation for this option varies depending on the input originals. For example, if “head to head” orientation originals are Xerox WorkCentre 3550 User Guide...
To cancel a queued job press the Job Status button on the control panel to display the active jobs. Use the up/down arrows and select the job required, press OK. Select Delete and OK. Select Yes to delete the job or No to return to previous screen. Xerox WorkCentre 3550 User Guide...
Background Use to automatically • On: Select to eliminate background. Suppression reduce or eliminate the • Off: Select if Background Suppression is not required. dark background resulting from scanning colored paper or newspaper originals. Xerox WorkCentre 3550 User Guide...
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(1,1,1 / 2,2,2 / 3,3,3). Original Size Allows you to specify the • A4 size of the image to be • A5 scanned. • B5 • Letter • Legal • Executive • Folio • Oficio Xerox WorkCentre 3550 User Guide...
Press Menu on the control panel. Press the up/down arrows to highlight Layout and press OK. Press the up/down arrows to highlight ID Card Copy and press OK. Press Menu to return to the top level menu. Xerox WorkCentre 3550 User Guide...
If another page requires scanning, select Yes to add another page. Place the new page to be scanned on the document glass and press OK. When you have finished scanning all the pages required, select No at the Another Page? prompt. Xerox WorkCentre 3550 User Guide...
Press the up/down arrows to highlight Poster Copy and press Select OK to save your selections and press Menu to return to the top level menu. Load originals and press Start. Each portion is scanned and printed one by one in the order shown. Xerox WorkCentre 3550 User Guide...
Press the up/down arrows to highlight Layout and press OK. Press the up/down arrows to highlight Clone Copy and press OK. Select OK to save your selections and press Menu to return to the top level menu. Load originals and press Start. Xerox WorkCentre 3550 User Guide...
90 degrees to improve output quality. CAUTION: The fuser area inside the Rear Door of your machine becomes very hot when in use. Take care when you access this area. Xerox WorkCentre 3550 User Guide...
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Media Output Locations Xerox WorkCentre 3550 User Guide...
45 • Using Fax Forward on page 48 • Using Secure Receive on page 50 • Address Book on page 51 • Fax from PC on page 55 • Receiving Faxes on page 56 Xerox WorkCentre 3550 User Guide...
Specifications on page 191 for further information. Place the documents in between the guides placing the left edge in the document feeder, and position the guides to just touch the edge of the documents. Xerox WorkCentre 3550 User Guide...
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Secure Receive Use to restrict printing of received faxes when the machine is unattended. Add Page Use to add additional documents to a delayed fax job which is saved in memory. Xerox WorkCentre 3550 User Guide...
Stop. Note: To change the time interval between redials and the number of redial attempts, refer to Setup on page 140. To print a confirmation or error report, refer to Information Pages on page 20. Xerox WorkCentre 3550 User Guide...
Stop to clear the message and try to send the fax again. • You can set your machine to print a confirmation report automatically each time sending a fax is completed. For further details, refer to Fax Setup on page 140. Xerox WorkCentre 3550 User Guide...
In this mode, memory transmission is not available. Note: When your machine is set to Super Fine resolution and the remote fax machine does not support Super Fine resolution, the machine transmits using the highest resolution mode supported. Xerox WorkCentre 3550 User Guide...
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Secure Receive, this password will be incoming faxes go into required to print the faxes. memory and can be Refer to Using Secure Receive on page 50 for instructions. printed by entering a 4- digit password. Xerox WorkCentre 3550 User Guide...
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Fax job which is saved in memory. Cancel Job You can cancel a delayed Refer to Canceling a Delayed Fax on page 46 for Fax job which is saved in instructions. memory. Xerox WorkCentre 3550 User Guide...
The display asks you to enter another fax number. To enter more fax numbers, press OK when Yes highlights and repeat the steps. You can add up to 10 destinations. Note: Once you entered a group dial number, you cannot enter another group dial numbers anymore. Xerox WorkCentre 3550 User Guide...
This function is used when a high priority fax needs to be sent ahead of other Fax jobs in memory. The original is scanned into memory and immediately transmitted when the current operation is finished. In addition, a priority send fax will interrupt a Multi Send fax being sent. The fax is interrupted between Xerox WorkCentre 3550 User Guide...
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If an original is placed on the document glass, select Yes to add another page. Load another original and press OK. When you have finished, select No at the Another Page? prompt. The machine scans and sends the fax to the destinations entered. Xerox WorkCentre 3550 User Guide...
All received faxes will continue to be forwarded to the destination set until the option is deactivated. To deactivate Fax Forward, refer to Deactivating Fax Forward on page 49. Press Fax on the control panel. Press Menu on the control panel. Xerox WorkCentre 3550 User Guide...
Press the up/down arrows to highlight Fax, E-mail or Server and press OK. Press the up/down arrows to highlight Send Forward or Receive Forward and press OK. Press the up/down arrows to highlight Off and press OK. Xerox WorkCentre 3550 User Guide...
Press the up/down arrows to highlight Secure Receive and press OK. Press the up/down arrows to highlight Print and press OK. If required, enter the four-digit password and press OK. The machine prints all of the faxes stored in memory. Xerox WorkCentre 3550 User Guide...
When you are prompted to enter a destination number while sending a fax, enter the speed dial number at which you stored the number you want. • For a one-digit (0-9) speed dial number, press and hold the corresponding digit button on the number keypad. Xerox WorkCentre 3550 User Guide...
Press the up/down arrows until the name and number you want highlights and press OK. If you entered a new speed dial number, Add? appears. If you enter a speed dial number stored in the group, Delete? appears. Xerox WorkCentre 3550 User Guide...
Select Search ID to search for an entry by the first few letters of the name. Press the up/down arrows until the name you want highlights and press OK. Or, enter the first letters. Press the up/down arrows until the name you want highlights and press Xerox WorkCentre 3550 User Guide...
Printing the Address Book You can check your Address Book settings by printing a list. Press Fax on the control panel. Press Address Book on the control panel. Press the up/down arrows to highlight Print and press OK. Xerox WorkCentre 3550 User Guide...
Select Print from the File menu. The Print window is displayed. It may look slightly different depending on your application. Select Xerox MFP PC Fax from the Name drop-down list box. Select OK. Select the options required for the Fax job: •...
Using the Distinctive Ring Pattern Detection (DRPD) feature, your fax machine can learn the ring pattern you designate to be answered by the fax machine. Unless you change it, this ringing pattern Xerox WorkCentre 3550 User Guide...
If you receive a fax while you are copying or printing, your machine stores incoming faxes in its memory. Then, as soon as you finish copying or printing, the machine automatically prints the fax. Xerox WorkCentre 3550 User Guide...
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Receiving Faxes Xerox WorkCentre 3550 User Guide...
66 • Scan Using TWAIN on page 68 • Scan Using WIA Driver on page 69 • Network Scan Manager on page 70 • Macintosh Scanning on page 71 • Linux Scanning on page 72 Xerox WorkCentre 3550 User Guide...
68. • WIA: WIA stands for Windows Image Acquisition. To use this feature your computer must be connected to the machine via a USB cable. Refer to Scan Using WIA Driver on page 69. Xerox WorkCentre 3550 User Guide...
Paper Supply on page 193 for further information. Place the documents in between the guides placing the left edge in the document feeder, and position the guides to just touch the edge of the documents. Xerox WorkCentre 3550 User Guide...
Press OK. If you see the Not Available message, check the port connection. Press the up/down arrows until the scan destination you want highlights and press OK. The default setting is My Documents. The images are scanned and filed to the destination selected. Xerox WorkCentre 3550 User Guide...
System Administrator guide. Note: The Xerox Network Scan Manager program can only be used in the Windows system. Press the Scan button on the control panel. Press the up/down arrows to highlight Network PC. Press the 2 Sided button to customize Scan settings.
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Use to set the size of the image being scanned. Press the up/down arrows until the feature you want highlights and press OK. Select the setting required and press OK. For information about each of the options refer to Scan Options on page 66. Xerox WorkCentre 3550 User Guide...
To cancel a queued job press the Job Status button on the control panel to display the active jobs. Use the up/down arrows and select the job required, press OK. Select Delete and OK. Select Yes to delete the job or No to return to previous screen. Xerox WorkCentre 3550 User Guide...
Background Use to automatically • On: Select to eliminate background. Suppression reduce or eliminate the • Off: Select if Background Suppression is not required. dark background resulting from scanning colored paper or newspaper originals. Xerox WorkCentre 3550 User Guide...
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Original Size Allows you to specify the • A4 size of the image to be • A5 scanned. • B5 • Letter • Legal • Executive • Folio • Oficio Xerox WorkCentre 3550 User Guide...
Load originals face up into the document feeder, or place a single original face down on the document glass. Open an application, such as Adobe Photoshop. Open the TWAIN window and set the scan options. Scan and save your scanned image. Xerox WorkCentre 3550 User Guide...
From the Start menu select Control Panel > Devices and Printers. Click the right mouse button on the device driver icon in Printers and Faxes > Start Scan. New Scan application appears. Choose your scanning preferences. Click Scan. Xerox WorkCentre 3550 User Guide...
The Xerox Network Scan Manager program can only be used in the Windows system. Select the Network Scan Manager: • For Windows: From the Start menu, select All Programs > Xerox > Network Scan > Network Scan. Select the appropriate machine from the Xerox Network Scan Manager window.
Please refer to the User Guide supplied with the software for instructions. If scanning does not operate in Image Capture, update Mac OS to the latest version. Image Capture operates correctly in Mac OS X 10.3.9 or higher, and Mac OS X 10.4.7 or higher. Xerox WorkCentre 3550 User Guide...
11. When you are finished, click Save on the toolbar. 12. Select the file directory where you want to save the image and enter the file name. 13. Click Save. Job Type Settings You can save your scan option settings for later use. Xerox WorkCentre 3550 User Guide...
Allows you to scale the image size; you can enter the size manually, or set the rate to scale proportionally, vertically, or horizontally. Rotate Allows you to rotate the image; you can select the number of degrees from the drop-down list. Xerox WorkCentre 3550 User Guide...
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Allows you to adjust the brightness or contrast of the image, or to invert the image. Properties Shows the properties of the image. For further details about the Image Manager application, refer to the on screen help. Xerox WorkCentre 3550 User Guide...
You can scan the originals and e-mail the scanned image to several destinations from the machine by e-mail. This chapter includes: • E-mail Procedure on page 76 • E-mail Options on page 80 • Address Book on page 82 • Smart Key Addresses on page 84 Xerox WorkCentre 3550 User Guide...
Specifications on page 191 for further information. Place the documents in between the guides placing the left edge in the document feeder, and position the guides to just touch the edge of the documents. Xerox WorkCentre 3550 User Guide...
To edit or delete recipients, use the up/down arrows to highlight the address requiring editing or deleting and press OK. Use the left arrow key to delete characters and then edit the address. To delete the address, press the down arrow key to highlight Delete and select OK. Xerox WorkCentre 3550 User Guide...
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If using the document glass to scan 2 sided originals, the machine displays a message when ready to scan side 2. Continue scanning until all sides have been scanned. The images are scanned and sent to the e-mail address or addresses entered. Xerox WorkCentre 3550 User Guide...
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To cancel a queued job press the Job Status button on the control panel to display the active jobs. Use the up/down arrows and select the job required, press OK. Select Delete and OK. Select Yes to delete the job or No to return to previous screen. Xerox WorkCentre 3550 User Guide...
Background Use to automatically • On: Select to eliminate background. Suppression reduce or eliminate the • Off: Select if Background Suppression is not required. dark background resulting from scanning colored paper or newspaper originals. Xerox WorkCentre 3550 User Guide...
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Original Size Allows you to specify the • A4 size of the image to be • A5 scanned. • B5 • Letter • Legal • Executive • Folio • Oficio Xerox WorkCentre 3550 User Guide...
Press Enter to view the Welcome page. The CentreWare Internet Services options for your machine are displayed. Note: To find out the IP Address of your machine, print a configuration report. For instructions, refer to Information Pages on page 134. Xerox WorkCentre 3550 User Guide...
Press the up/down arrows to highlight Information Pages and press OK. Press the up/down arrows to highlight Address Book and press OK. Press the up/down arrows to highlight E-mail and press OK. Your Address Book information prints out. Xerox WorkCentre 3550 User Guide...
The Smart Key addresses are selected by pressing the .com key on the control panel. When entering the e-mail address, press the .com key repeatedly until the address text required is displayed and press OK. Xerox WorkCentre 3550 User Guide...
Print The Xerox WorkCentre 3550 produces high quality prints from electronic documents. You can access the printer from your PC by installing the appropriate printer driver. To access the many printer drivers which can be used with your machine, refer to the Drivers CD or download the latest versions from the Xerox website at www.xerox.com.
> Accessories > Run, and type X:\Setup.exe. If the AutoPlay window appears in Windows Vista, click Run Setup.exe in Install or run program field, and click Continue in the User Account Control window. Click Install Software. Xerox WorkCentre 3550 User Guide...
After you have assigned and verified the TCP/IP settings, you are ready to install the software on each computer on the network. Make sure that the printer is connected to your network and powered on. For details about connecting to the network, refer to the System Administrator Guide. Xerox WorkCentre 3550 User Guide...
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After the installation is finished, click Finish. If the Test Print operation is successful, continue on to the next setup procedure in this document. If the print operation failed, refer to Troubleshooting on page 161. Xerox WorkCentre 3550 User Guide...
Paper Tab on page 91 • Graphics Tab on page 92 • Advanced Tab on page 92 • Xerox Tab on page 95 Click OK to confirm your selections. Click OK to print your document. Xerox WorkCentre 3550 User Guide...
You can print on both sides of a sheet of paper. Before printing, decide how you want your document oriented. • Printer Default: If you select this option, this feature is determined by the setting made on the control panel of the printer. Xerox WorkCentre 3550 User Guide...
Fit to Page: This allows you to scale your print job to any selected paper size, regardless of the digital document size. • Percentage: Use this option to change the contents of a page to appear larger or smaller on the printed page. Enter the scaling rate in the Percentage input box. Xerox WorkCentre 3550 User Guide...
Enter a text message in the Watermark Message box. You can enter up to 40 characters. The message displays in the preview window. When the First Page Only box is checked, the watermark prints on the first page only. Xerox WorkCentre 3550 User Guide...
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If the overlay file you want does not appear in the Overlay list, click the Edit button and Load Overlay, and select the Overlay file. If you have stored the overlay file you want to use in an external source, you can also load the file when you access the Load Overlay window. Xerox WorkCentre 3550 User Guide...
• Secure Print: Prints the job only after you enter your passcode on the printer's control panel. When you choose this job type, the Secure Print dialog box appears so you can save your passcode. Xerox WorkCentre 3550 User Guide...
Printing using Windows Xerox Tab This tab provides version and copyright information and a link to the Xerox website. Xerox WorkCentre 3550 User Guide...
This option allows you to select the printing resolution. The higher the setting, the sharper the clarity of printed characters and graphics. The higher setting also may increase the time it takes to print a document. Xerox WorkCentre 3550 User Guide...
From your Macintosh application, select Print from the File menu. Select Layout from the drop-down list under Orientation. Select a binding orientation from the Two Sided Printing option. Select the other options you want to use. Xerox WorkCentre 3550 User Guide...
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Click Print, then the machine prints on both sides of the paper. Note: If you print more than 2 copies, the first copy and the second copy might print on the same sheet of paper. Xerox WorkCentre 3550 User Guide...
Using the Printer Properties window provided by the Printers configuration, you can change the various properties for your machine as a printer. Open the Unified Driver Configurator. If necessary, switch to Printers configuration. Select your machine on the available printers list and click Properties. Xerox WorkCentre 3550 User Guide...
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Classes: This option shows the class that your machine is in. Click Add to Class to add your • machine to a specific class or click Remove from Class to remove the machine from the selected class. Click OK to apply the changes and close the Printer Properties window. Xerox WorkCentre 3550 User Guide...
This chapter includes: • Inserting the USB Memory Device on page 102 • Scanning to USB Memory Device on page 103 • Printing from USB Memory Device on page 105 • Managing USB Memory on page 106 Xerox WorkCentre 3550 User Guide...
• If your USB memory device has certain features, such as security settings and password settings, your machine may not automatically detect it. For details about these features, see your USB memory device User Guide. Xerox WorkCentre 3550 User Guide...
Your machine begins scanning the original, and then asks if you want to scan another page. To scan another page, press the left/right arrows to highlight Yes and press OK. Load an original and press Start. Otherwise, press the left/right arrows to highlight No and press OK. Xerox WorkCentre 3550 User Guide...
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Scanning to USB Memory Device After scanning is complete, you can remove the USB memory device from the machine. Xerox WorkCentre 3550 User Guide...
After printing the file, the display asks if you want to print another job. To print another document, press the left/right arrows to highlight Yes and press OK. Otherwise, press the left/right arrows to highlight No and press OK. Press Stop to return to ready mode. Xerox WorkCentre 3550 User Guide...
Insert a USB memory device into the USB memory port on your machine. Press the up/down arrows to highlight Available Space and press OK. The available memory space appears on the display. Press Stop to return to ready mode. Xerox WorkCentre 3550 User Guide...
Using CentreWare Internet Services on page 108 • Welcome on page 109 • Status on page 110 • Jobs on page 112 • Print on page 113 • Properties on page 114 • Support on page 115 Xerox WorkCentre 3550 User Guide...
Press Enter to view the Welcome page. The CentreWare Internet Services options for your machine are displayed. Note: To find the IP Address of your machine, print a configuration report. For instructions, refer to Information Pages on page 134. Xerox WorkCentre 3550 User Guide...
If a different language is required, select the language drop-down menu and change to the language required. Use the Index option to navigate to specific topics, or the Help option to access Xerox.com for further assistance. Xerox WorkCentre 3550 User Guide...
SMart eSolutions provides a setup page to guide you through the steps required to configure the device for automatic meter readings. SMart eSolutions allows the device to automatically send data to Xerox to be used for billing (Meter Assistant) and print cartridge replenishment (Supplies Assistant).
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Status Supplies This option provides information on the life of the print cartridge. Use the Order Supplies link to access the Xerox website and search for supplies information. Xerox WorkCentre 3550 User Guide...
The Active Jobs list displays a list of the current jobs and the status of each job. Select Delete to delete the highlighted job. Select Refresh to update the jobs list and status information. Xerox WorkCentre 3550 User Guide...
The ID entered will be required to release and print the job at the printer. Select the print button to send the job to the printer over the internet. The job will be printed on the machine. Xerox WorkCentre 3550 User Guide...
These are protected by a user name and password and should only be changed by your System Administrator. For information about all the Properties options, refer to the System Administrator Guide. Xerox WorkCentre 3550 User Guide...
Support Support The Support option contains the contact information for your System Administrator. It also provides links to the Xerox website for downloading the Printer Drivers and User Manuals, ordering supplies, accessing Technical Support or registering your machine. Xerox WorkCentre 3550...
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Support Xerox WorkCentre 3550 User Guide...
This chapter includes: • Loading Paper on page 118 • Setting Paper Size and Type on page 122 • Media Specifications on page 124 Xerox WorkCentre 3550 User Guide...
2 shows the amount of paper currently left in the tray. When the tray is empty, the indicator of the bar is completely lowered. If loading Legal, Oficio and Folio open the back of the paper tray. Xerox WorkCentre 3550 User Guide...
Acceptable print media is plain paper from 3.8" x 5.8" to 8.5" x 14" Legal (98 mm x 148 mm to 216 mm x 356 mm) and weighing between 16 lb and 24 lb (60 g/m² and 90 g/m²). Xerox WorkCentre 3550 User Guide...
Load envelopes short edge feed and with the flaps facing up. Adjust the paper guide to the width of the stack of print material. Ensure you have not loaded too much print media. The stack should be under the Max Fill line. Xerox WorkCentre 3550 User Guide...
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For information about setting the paper type and size on the control panel, refer to Setting Paper Size and Type page 122. The settings made from the machine driver override the settings on the control panel. After printing, close the Bypass Tray. Xerox WorkCentre 3550 User Guide...
Press the up/down arrows to highlight Paper Setup and press OK. Press the up/down arrows to highlight Paper Source and press OK. Press the up/down arrows to highlight Copy Tray or Fax Tray and press OK. Xerox WorkCentre 3550 User Guide...
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Setting Paper Size and Type Press the up/down arrows to select the paper tray you want. Press OK to save the selection. Press Stop to return to ready mode. Xerox WorkCentre 3550 User Guide...
Do not feed a sheet of labels through the machine more than once. The adhesive backing is designed for one pass through the machine. • Do not use labels that are separating from the backing sheet or are wrinkled, bubbled, or otherwise damaged. Xerox WorkCentre 3550 User Guide...
60 to 163 g/m (16 to 43 lb) The media types are shown in the Printing Preferences. This paper type option allows you to set the type of paper to be loaded in the tray. Xerox WorkCentre 3550 User Guide...
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Media Specifications Xerox WorkCentre 3550 User Guide...
Copy Defaults on page 136 • E-mail Defaults on page 138 • Fax Setup on page 140 • Scan Defaults on page 145 • System Setup on page 147 • Network Settings on page 154 Xerox WorkCentre 3550 User Guide...
IP Address Serial Number Activation Date Billing Counters • Total Impressions • Sheets • Black Impressions • 2 Sided Sheets • Maint. Impressions Toner Level The level of toner remaining is indicated on the status bar. Xerox WorkCentre 3550 User Guide...
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• Printing? Yes ! No Junk Fax Report • Printing? Yes ! No Network Information • Printing? Yes ! No User Auth List • Printing? Yes ! No Billing Counters • Printing? Yes ! No Xerox WorkCentre 3550 User Guide...
To add or delete numbers to or from this list, access the Junk Fax Setup menu. Network Information This list shows information about your • Printing? Yes | No machine’s network connection and configuration. Xerox WorkCentre 3550 User Guide...
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Press the up/down arrows to highlight the option required and press OK. Press the up/down arrows to highlight the setting required and press OK to save the selection. Continue printing Information Pages as required, then press Stop to return to ready mode. Xerox WorkCentre 3550 User Guide...
Original Type setting for • Photo and Text Copy jobs. • Photo Background Suppression Use to automatically reduce or • Off * eliminate the dark background • On resulting from scanning colored paper or newspaper originals. Xerox WorkCentre 3550 User Guide...
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Press the up/down arrows to highlight the setting required or enter the correct information using the keypad. Press OK to save the selection. Continue customizing the Copy Defaults as required, then press Stop to return to ready mode. Xerox WorkCentre 3550 User Guide...
Original Type for E-mail • Photo and Text jobs. • Photo • Off * Background Suppression Use to automatically reduce or eliminate the dark background • On resulting from scanning colored paper or newspaper originals. Xerox WorkCentre 3550 User Guide...
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Press the up/down arrows to highlight the option required and press OK. Press the up/down arrows to highlight the setting required and press OK to save the selection. Continue customizing the E-mail Defaults as required, then press Stop to return to ready mode. Xerox WorkCentre 3550 User Guide...
You can set an interval between attempts. Prefix Dial You can set a prefix of up to five • Fax: digits. This number dials before any automatic dial number is started. Xerox WorkCentre 3550 User Guide...
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Press Machine Status on the control panel. Press the up/down arrows to highlight Fax Setup and press OK. Enter the Administrator’s Password using the keypad. Refer to Accessing the Setup Options page 128 for instructions. Xerox WorkCentre 3550 User Guide...
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Note: If Auto Reduction has been turned on, the machine will reduce the fax to fit on the existing paper, and nothing will be discarded. Xerox WorkCentre 3550 User Guide...
• After DRPD has been set up, call your fax number again to verify that the machine answers with a fax tone. Then have a call placed to a different number assigned to that Xerox WorkCentre 3550 User Guide...
Press the up/down arrows to highlight Auto Report and press OK. Press the up/down arrows to highlight Yes to automatically print a report, or No to switch off the feature. Press OK. Press Stop to return to ready mode. Xerox WorkCentre 3550 User Guide...
Original Type for Scan • Photo and Text jobs. • Photo Background Suppression Use to automatically reduce or • Off * eliminate the dark background • On resulting from scanning colored paper or newspaper originals. Xerox WorkCentre 3550 User Guide...
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Press the up/down arrows to highlight the option required and press OK. Press the up/down arrows to highlight the setting required and press OK to save the selection. Continue customizing the Scan Defaults as required, then press Stop to return to ready mode. Xerox WorkCentre 3550 User Guide...
Use this option to set the • Available Languages message display language. Default Mode Your machine is preset to Copy • Copy * mode. You can switch this • Fax default mode between Fax mode and Copy mode. Xerox WorkCentre 3550 User Guide...
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• High 1 affected by air pressure. Air pressure is determined by the height of the machine above sea level. The machine will automatically compensate for differences in air pressure if you enable the feature. Xerox WorkCentre 3550 User Guide...
Press the up/down arrows to highlight System Setup and press OK. Enter the Administrator’s Password using the keypad. Refer to Accessing the Setup Options page 128 for instructions. Press the up/down arrows to highlight Paper Settings and press OK. Xerox WorkCentre 3550 User Guide...
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Sets the paper tray to be used • Copy Tray • Tray 1 for Copy and Fax jobs. • Fax Tray • Tray 2 • Bypass Tray • Tray 1 / 2 • Auto * Xerox WorkCentre 3550 User Guide...
• Mid * • High • Off • Low Press the up/down arrows to highlight the option required and press OK. Press the up/down arrows to highlight the setting required and press OK to save the selection. Xerox WorkCentre 3550 User Guide...
Press the up/down arrows to highlight System Setup and press OK. Enter the Administrator’s Password using the keypad. Refer to Accessing the Setup Options page 128 for instructions. Press the up/down arrows to highlight Clear Settings and press OK. Xerox WorkCentre 3550 User Guide...
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Press the up/down arrows to highlight the option required and press OK. Press the up/down arrows to highlight Yes to clear the settings back to factory defaults, or No to keep the settings programmed. Press OK. Press Stop to return to ready mode. Xerox WorkCentre 3550 User Guide...
Press the up/down arrows to highlight the option required and press OK. Press the up/down arrows to highlight the setting required and press OK to save the selection. Continue customizing the Network Setting options as required, then press Stop to return to ready mode. Xerox WorkCentre 3550 User Guide...
General Care and Troubleshooting This chapter includes: • General Care on page 156 • Troubleshooting on page 161 • Further Assistance on page 190 Xerox WorkCentre 3550 User Guide...
There are several consumables on the machine that need replenishing or replacing, such as paper and the print cartridge. To place an order for Xerox consumables, please contact your local Xerox Representative giving your Company Name, product number and the machine serial number. Supplies can also be ordered from www.xerox.com, refer to...
Do not touch the green underside of the print cartridge. Use the handle on the cartridge to avoid touching this area. Hold the print cartridge by the handle and slowly insert the cartridge into the opening in the machine. Xerox WorkCentre 3550 User Guide...
Do not use pressurized air-spray cleaning aids on or in this equipment. Some pressurized air-spray containers contain explosive mixtures and are not suitable for use in electrical applications. Use of such cleaners can result in a risk of explosion and fire. Xerox WorkCentre 3550 User Guide...
Wipe away any residue with a clean cloth or paper towel. Use a lint-free cloth, lightly dampened with water, Xerox cleaning fluid or Xerox film remove to clean the under side of the document feeder and the Constant Velocity Transport...
When moving the machine, make sure at least two people are holding the machine securely. • When moving the machine or when the machine is not in use for a long time, lock the scanner lock. Xerox WorkCentre 3550 User Guide...
If the problem cannot be resolved, power off and on, and try the job again. If the problem persists, call for service. When you call for service, provide the service representative with the contents of the display message. Xerox WorkCentre 3550 User Guide...
Hold the print cartridge by the handle and slowly insert the cartridge into the opening in the machine. Tabs on the sides of the cartridge and corresponding grooves within the machine will guide the cartridge into the correct position until it locks into place completely. Xerox WorkCentre 3550 User Guide...
Open the document feeder cover. Gently remove the jammed paper from the document feeder. Note: If you see no paper in this area, go to step 5. Close the document feeder cover. Lift the document feeder. Xerox WorkCentre 3550 User Guide...
• Use only recommended print media. (See Media Types on page 125.) • Ensure that the recommended side of the print media is facing down in the tray, or facing up in the Bypass Tray. Xerox WorkCentre 3550 User Guide...
If the paper does not move when you pull or if you do not see the paper in this area, stop and go to the next step. Pull tray 1 half-way out. Pull the paper straight up and out. Insert the trays back into the machine. Printing automatically resumes. Xerox WorkCentre 3550 User Guide...
Release both latches on the side of the front door and open and close the door. The jammed paper is automatically ejected from the machine. If you do not see the jammed paper, go to next step. Xerox WorkCentre 3550 User Guide...
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While pushing the fuser lever to the right, open the fuser door. Pull the jammed paper out. Return the lever, door and guide to their original position. 10. Close the rear door. Printing automatically resumes. Xerox WorkCentre 3550 User Guide...
If you still do not see the paper, go to the next step. Open the rear door. Unfold the duplex guide fully. Pull the jammed paper out. Fold the duplex guide and close the rear door. Xerox WorkCentre 3550 User Guide...
• Use a speed dial number or location number where only a dial number manually using single location number can be the number keypad. used, such as when adding locations for a multiple send operation. Xerox WorkCentre 3550 User Guide...
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• Split the transmission into more than one operation. Divide the Job Memory Full The memory is full. • Print or remove the received fax data in the memory. Fax memory is full. Print or remove received Fax job Xerox WorkCentre 3550 User Guide...
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Cancel, the printing Load [zzz][xxx] Continue Cancel the paper you are loading. job will stop. Load the correct paper in the tray. If you select Continue, the printing job will continue. Xerox WorkCentre 3550 User Guide...
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• Prepare a new cartridge for the cartridge. The estimated replacement. You may Toner is Low. cartridge life of toner is close. temporarily increase the Order new one printing quality by redistributing the toner. (See Redistributing Toner page 162.) Xerox WorkCentre 3550 User Guide...
• Make sure that you are using the correct type of paper. (See Media Types on page 125.) • Remove paper from the tray and flex or fan the paper. • Humid conditions may cause some paper to stick together. Xerox WorkCentre 3550 User Guide...
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• Use only transparencies specifically designed for laser printers. Remove the paper exit. each transparency as it exits from the machine. Envelopes skew or fail to feed • Ensure that the paper guides are against both sides of the envelopes. correctly. Xerox WorkCentre 3550 User Guide...
Contact a service representative. The document size is so big • Get more hard disk space and print that the hard disk space of the the document again. computer is insufficient to access the print job. Xerox WorkCentre 3550 User Guide...
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The file may have blank pages. • Check the file to ensure that it does not contain blank pages. Some parts, such as the • Contact a service representative. controller or the board, may be defective. Xerox WorkCentre 3550 User Guide...
The print job may not be • Make sure that the print job is PostScript. a PostScript job. Check to see whether the software application expected a setup or PostScript header file to be sent to the machine. Xerox WorkCentre 3550 User Guide...
If the message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred. Note: Refer to the Microsoft Windows User Guide supplied with your computer for further information on Windows error messages. Xerox WorkCentre 3550 User Guide...
CD or Gimp home page. For the detailed information, refer to the Help for Linux distribution CD or Gimp Front-end application. • If you wish to use another kind of scan application, refer to application’s Help. Xerox WorkCentre 3550 User Guide...
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• Ensure a document is loaded into the machine, ensure your machine is connected to the computer. Note: Refer to the Linux User Guide supplied with your computer for further information on Linux error messages. Xerox WorkCentre 3550 User Guide...
• Make sure that the resolution setting in your machine driver matches Macintosh with Acrobat the one in Acrobat Reader. Reader 6.0 or higher, colors print incorrectly. Note: Refer to the Macintosh User Guide supplied with your computer for further information on Macintosh error messages. Xerox WorkCentre 3550 User Guide...
• The paper is too rough and dirt from the paper falls to the inner areas of the machine on to the transfer roller. Clean the inside of your machine. (See Internal Areas on page 159.). • The paper path may need cleaning. (See Internal Areas on page 159.) Xerox WorkCentre 3550 User Guide...
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• Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages. • The fusing assembly may be damaged. Contact a service representative. Xerox WorkCentre 3550 User Guide...
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• Ensure that the paper is loaded properly. • Check the paper type and quality. (See Media Guidelines on page 124.) • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Xerox WorkCentre 3550 User Guide...
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Replacing the Print Cartridge on page 157.) A a B b C • If the problem persists, the machine may require repair. Contact a service A a B b C representative. A a B b C Xerox WorkCentre 3550 User Guide...
• Replace the paper in the tray with paper from a new package. copy easily. • In high humidity areas, do not leave paper in the machine for extended periods of time. • Check that the paper is within specification. (See Paper Supply on page 193.) Xerox WorkCentre 3550 User Guide...
• Check that the scanner is configured correctly. Check scan setting in the Network Scan Manager or the application you want to use to make certain that the scanner job is being sent to the correct port (for example, USB001). Xerox WorkCentre 3550 User Guide...
• Make sure that the document feeder is firmly closed. • The document feeder rubber pad may need to be replaced. Contact a service representative. Xerox WorkCentre 3550 User Guide...
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• You may have chosen the wrong paper settings in the user option setting. For at the bottom of details about paper settings. (See Setting Paper Size and Type on page 122.) each page or on other pages, with a small strip of text at the top Xerox WorkCentre 3550 User Guide...
Error Messages on page 169. If the difficulty persists, contact the Xerox Support Center. The Xerox Support Center will want to know the nature of the problem, the machine serial number, the fault code (if any) plus the name and location of your company.
Document Feeder from Paper Tray 1: less than 13 seconds Warm Up Time Cold Start: Ready to copy in less than 42 seconds From Power Save: Ready to copy in less than 15 seconds Xerox WorkCentre 3550 User Guide...
16 lb - 43 lb (60 to 163 g/m² Paper Range Length min 5.0 - max 14" (127 - 356 mm) Width min 3.0 - max 8.5" (76.2 - 216 mm) Note: The paper stack height must not exceed 0.4" (10 mm) Xerox WorkCentre 3550 User Guide...
2.75 x 5.7” to 8.5 x 14" (69.9 mm x 145 mm to 216 mm x 356 mm) Document Feeder Speed (A4) 1-1: 33 ipm 1-2: 17 ipm 2-2 collated: 13 ipm Output Modules Output Tray Feature Specification Capacity 250 sheets of 20 lb (80 g/m²) bond paper Xerox WorkCentre 3550 User Guide...
Electrical Specifications Feature Specification Frequency 50/60 Hz Electrical Voltage 110 - 127 VAC & 220 - 240 VAC Average Power Consumption Power Save mode: Less than 18 Watts Stand By mode: Less than 60 Watts Xerox WorkCentre 3550 User Guide...
Up to 1200 x 1200 effective output Yield 11000 prints (5000 prints for the Print Cartridge supplied with the machine) Maximum Resolution 600 x 600 dpi Standard Printer Memory 256 MB PDL / PCL PCL5e, PCL6, Postscript 3, PDF1.4, TIFF Xerox WorkCentre 3550 User Guide...
• Fax Regulations on page 211 • Material Safety Data on page 214 • Product Recycling and Disposal on page 215 • Energy Program Compliance on page 217 • EH&S Contact Information on page 218 Xerox WorkCentre 3550 User Guide...
Please read the following instructions carefully before operating the machine. Refer to them as needed to ensure the continued safe operation of your machine. Your Xerox machine and supplies have been designed and tested to meet strict safety requirements. These include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards.
This WARNING alerts users to areas of the machine where there is the possibility of personal injury. This WARNING alerts users to areas of the machine where there are heated surfaces, which should not be touched. Xerox WorkCentre 3550 User Guide...
Operational Safety Information Operational Safety Information Your Xerox machine and supplies have been designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. To ensure the continued safe operation of your Xerox machine, follow these safety...
• Always exercise care when moving or relocating the device. Please contact your local Xerox dealer to arrange relocation of the device to a location outside of your building. •...
If you need additional information about ozone, please request the Xerox publication Ozone by calling 1-800-828-6571 in the United States and Canada. In other markets please contact your authorized local dealer or Service Provider.
This device is certified by the following Agency using the Safety standards listed. Agency Standard Underwriters Laboratories Inc. UL60950-1 2nd Edition (USA/Canada) IEC/EN60950-1 2nd Edition This device has been manufactured under a registered ISO9001 Quality system. Xerox WorkCentre 3550 User Guide...
Consult the dealer or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Xerox could void the user's authority to operate the device. To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.
To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this device can be obtained from Xerox. Turkey RoHS Regulation In compliance with Article 7 (d). We hereby certify "It is compliant with the EEE Regulation."...
“fair use” or library reproduction rights provisions of the copyright law. Further information of these provisions may be obtained from the Copyright Office, Library of Congress, Washington, D.C. 20559. Ask for Circular R21.5. Certificate of Citizenship or Naturalization. Foreign Naturalization Certificates may be photographed. Xerox WorkCentre 3550 User Guide...
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• Automobile Licenses • Drivers’ Licenses • Automobile Certificates of Title The above list is not all inclusive, and no liability is assumed for its completeness or accuracy. In case of doubt, consult your attorney. Xerox WorkCentre 3550 User Guide...
Copyright material or trademarks without the consent of the owner • Postage stamps and other negotiable instruments This list is not inclusive and no liability is assumed for either its completeness or accuracy. In case of doubt, contact your legal counsel. Xerox WorkCentre 3550 User Guide...
RENs, contact the local Telephone Company. The REN for this device is part of the device identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). Xerox WorkCentre 3550 User Guide...
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Fax Regulations If this Xerox device causes harm to the telephone network, the Telephone Company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the Telephone Company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
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DTMF signaling. DTMF signaling provides reliable and faster call setup. Modification of this device, connection to external control software or to external control apparatus not authorized by Xerox, will invalidate its certification. Xerox WorkCentre 3550...
Material Safety Data Material Safety Data For Material Safety Data information regarding your printer, go to: North America: www.xerox.com/msds European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts. Xerox WorkCentre 3550 User Guide...
(1-800-ASK-XEROX) to determine whether this Xerox device is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment.html. If you are managing the disposal of your Xerox device, please note that the device may contain lead, mercury, Perchlorate, and other materials whose disposal may be regulated due to environmental considerations.
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Note for the Battery Symbol This wheeled bin symbol may be used in combination with a chemical symbol. This establishes compliance with the requirements set out by the Directive. Xerox WorkCentre 3550 User Guide...
Xerox ENERGY STAR equipment is preset at the factory, to switch to Power Save Mode after a preset time following the last copy/print out. The default time set for the Xerox WorkCentre 3550 is 30 minutes.
EH&S Contact Information EH&S Contact Information For more information on Environment, Health, and Safety in relation to this Xerox device and supplies, please contact the following customer help lines: USA: 1-800 828-6571 Canada: 1-800 828-6571 Europe: +44 1707 353 434 Device safety information is also available on the Xerox website: www.xerox.com/about-xerox/environment...
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Network Scanning, 59, 61 Machine Size, 192 Network Settings, 22, 154 Warm Up Time, 192 Networked Printer, 87 Machine Fax No., 147 Number of Copies, 28 Machine ID, 147 Number of Prints, 21, 91, 110, 128, 129, 135 Xerox WorkCentre 3550 User Guide...
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Paper Size and Type, 122 Print Cartridge Replacement, 157 Paper Supply Print Cartridge Toner Level, 158 Copying, 27 Print Configuration Pages, 113 Paper Supply Specifications, 193 Print Drivers, 16 Bypass Tray, 193 Print Procedure, 89 Xerox WorkCentre 3550 User Guide...
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Receiving, 141 Scan to Local PC, 62 Receiving Faxes, 56 Scan to Network PC, 63 Answering Machine, 56 Scan to SMB, 63 DRPD Mode, 56 Scan to USB, 62 Manual Receive, 56 Scan Using TWAIN, 68 Xerox WorkCentre 3550 User Guide...
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Turkey RoHS Regulation, 207 Fax, 196 TWAIN, 59, 68 Features, 196 Image Compression, 197 Machine, 192 Machine Configurations, 192 Uncollated, 30 Output Modules, 194 United States (FCC Regulations), 206 Paper Supply, 193 USB Connection Power Consumption, 195 Xerox WorkCentre 3550 User Guide...
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Using the Bypass Tray, 119 Using the Machine, 7 Viewing the USB Memory Status, 106 Watermark, 92 WEEE Directive 2002/96/EC, 216 Welcome, 109 WIA Driver, 69 Windows Printing, 86 Windows Problems, 178 Xerox Support Center, 24, 190 Xerox WorkCentre 3550 User Guide...