Since neither the recognition of the network nor the execution of Ping command succeeded, the main controller PCB (main) was replaced with a new one for

solution.

Cause

Since the main controller PCB (main) was faulty, it failed in communication with the main controller PCB (sub LANBER-C). This caused this machine to

fail to recognize the network board and respond to Ping commands from outside.

Field Remedy

Reference: If a Ping command is executed normally in an environment in which this machine is directly connected to the tool PC with a crossing cable, which

shows that the network has a problem. If such is a case, contact the system administrator.

1. Check the version of system software; if it is earlier than Ver. 66.02, upgrade the software to Ver.66.02 or later.

2. If the symptom still occurs, re-fit the network cable.

3. If the symptom still occurs, re-fit the main controller PCB (sub LANBER-C).

4. If the symptom still occurs, replace the main controller PCB (main) with a new one.

FM2-9163 Main Controller PCB Assembly

15.3.5 Transmission/Fax-Related

15.3.5.1 Transmission Problem

15.3.5.1.1 Description on procedure for solving transmission error that frequently occurs at sending FAX to foreign countries

Color iR C3380G / Color iR C2880G / Color iR C3380i / Color iR C3380 / Color iR C2880i / Color iR C2880 / iR C3480 / iR C3480i / iR C3080i / iR C2550

[ Verified by Canon Inc. ]

Description

If transmission errors occur frequently at time of sending FAX messages to foreign countries, perform the following procedure.

Field Remedy

1. In service mode > FAX > Sssw > SW03 > Bit1, change the setting to '1'. This will enable the transmission of an echo protect tone for a V.29 transmission

model.

2. If Step1 does not work on the symptom, change the setting value to '1' in service mode > FAX > Sssw > SW03 > Bit 7. This will make the machine to

output 1080Hz tonal signal before outputting the CED signal.

3. If the symptom still occurs, change the setting value to '1' in service mode > FAX > Sssw > SW03 > Bit 4. This will change the transmission mode (including

a transmission made by using the numeric keys) to international transmission (1).

4. If Step3 does not work on the symptom, reset the setting value of Bit 4 changed in Step3 to '0', and then change the setting value to '1' in service mode >

FAX > Sssw > SW03 > Bit 5. This will change the transmission mode to international transmission (2).

5. If Step 4 does not work on the symptom, change the setting value to '1' in service mode > FAX > Sssw > SW03 > Bit 6. This will change the transmission

mode to international transmission (3).