Canon Color iR C3480 Service Manual page 462

Error information displayed in "Log list screen" or "Log detailed screen" is as follows.
Notes: Only the first part of error information is displayed in "Log list screen". Maximum length of error information in "Log detailed screen": 128 characters (not
include NULL)
When the communication test is not completed end e-RDS is 1 (ON), following string is displayed:
"SUSPEND: Communication test is not performed."
Moreover, when it fails in the event waiting in the device and either of a Jam notification, an Alarm notification, and a Service call notification or an Alert notifi-
cation is specified, following string is displayed.
"Event Registration is Failed."
In other cases error information is displayed in the form of the following.
"[*] [Error string]: [Method name] [Server side detailed error]"
The enclosed character string by [] is replaced as follows.
[*]:
*(asterisk) is added to the head of the string only at the communication test.
[Error string]:
As for number 1 and 2 of the following Error string lists, only the Error string is displayed. Besides, it is displayed as "[*] [Error string]: [Method name]
[Server side detailed error]". ([Server side detailed error] might not go out.)
Error string
1 SUSPEND: Communication
test is not performed
2 Event Registration is Failed.
3 URL Scheme error (not https) The header of registered URL of UGW is not https.
4 Server connection error
5 URL server specified is illegal Illegal URL (other than UGW) is specified.
6 Proxy connection error
7 Proxy authentication error
8 Server certificate error
9 Server certificate expired
10 Unknown error
11 Server response error (NULL) UGW returns the error but communication to UGW is succeeded.
12 Server response error
(Hexadecimal)
Cause
The e-RDS is started (the device is rebooted) when e-RDS is ON
and communication test isn't done.
The device failed event processing.
Communication failure of TCP/IP occurred.
Or IP address of the device isn't set.
The e-RDS cannot connect it with the proxy server.
The e-RDS fails the authentication to proxy.
- The certificate is not installed in The device.
- The certificate that The user is using is not registered in The
device or The server.
- Expired certificate is registered in the device or the server.
- The date of the device is outside the time limit of the certificate.
Other communication error occurs.
If (NULL) is displayed after the message, the error occurs in the
HTTPS communication.
UGW returns the error but communication to UGW is succeeded.
(Hexadecimal) displayed after the message is error code that
UGW returns.
[server side detailed error] is added at the end of error
information only at this error.
Counter Measure
Complete the communication test.
Turn OFF/ON of the device main switch. Or, replace the
system software of the device (upgrade).
Change the header on URL of UGW to https
Check the network connection.
Correct URL.
Check and correct the proxy server address etc.
Check and correct username and password to log in proxy.
Register the root certificate in the device or register the
VeriSign certificate in the server.
- Register the root certificate in expiration date in the
device or register the VeriSign certificate in the server.
- Set an accurate date to the device.
After waiting for a while, try again.
After waiting for a while, try again.
After waiting for a while, try again.
Chapter 12
12-7