Returning The Probe For Service - Keysight N2820A User Manual

Returning the Probe for Service

Contacting Keysight
Technologies
N2820/1A User's Guide
If the probe is found to be defective we recommend sending it to an
authorized service center for all repair and calibration needs.
Perform the following steps before shipping the probe back to
Keysight Technologies for service.
1 Contact your nearest Keysight sales office for information on
obtaining an RMA number and return address.
2 Write the following information on a tag and attach it to the
malfunctioning equipment.
• Name and address of owner
• Product model number (for example, N2820A)
• Product Serial Number (for example, MYXXXXXXXX)
• Description of failure or service required
Include probing and browsing heads if you feel the probe is not meeting
NOTE
performance specifications or a yearly calibration is requested.
3 Protect the probe by wrapping in plastic or heavy paper.
4 Pack the probe in the original carrying case or if not available use
bubble wrap or packing peanuts.
5 Place securely in sealed shipping container and mark container as
"FRAGILE".
If any correspondence is required, refer to the product by serial number
NOTE
and model number.
For technical assistance, contact your local Keysight Call Center.
• In the Americas, call 1 (800) 829-4444
• In other regions, visit
General Information
Returning the Probe for Service
http://www.keysight.com/find/assist
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