Returning The Probe For Service - Keysight N2795/6A User Manual

1 Using the Probes

Returning the Probe for Service

Contacting Keysight Technologies
22
If the probe is found to be defective we recommend sending it to an
authorized service center for all repair and calibration needs.
Perform the following steps before shipping the probe back to
Keysight Technologies for service.
1 Contact your nearest Keysight sales office for information on
obtaining an RMA number and return address.
2 Write the following information on a tag and attach it to the
malfunctioning equipment.
• Name and address of owner
• Product model number (for example, N2795A)
• Product Serial Number (for example, MYXXXXXXXX)
• Description of failure or service required
NOTE Include probing and browsing tips if you feel the probe is not meeting
performance specifications or a yearly calibration is requested.
3 Protect the probe by wrapping in plastic or heavy paper.
4 Pack the probe in the original carrying case or if not available
use bubble wrap or packing peanuts.
5 Place securely in sealed shipping container and mark container
as "FRAGILE".
NOTE If any correspondence is required, refer to the product by serial number and
model number.
For technical assistance, contact your local Keysight Call Center.
• In the Americas, call 1 (800) 829-4444
• In other regions, visit http://www.keysight.com/find/assist
Before returning an instrument for service, you must first call the
Call Center at 1 (800) 829-4444.
N2795/6A User's Guide