Table 25 Ethernet Network Problems - Quantum DXi4500 User Manual

Table 25 Ethernet Network
Problems
Quantum DXi4500 User's Guide
Problem
The Ethernet link light
on the DXi4500 is not
lit when a cable is
connected to a hub or
switch.
The Ethernet link light
on the switch or hub
is not lit when a cable
is connected to
DXi4500 system.
DXi4500 system is not
visible on the Ethernet
network.
Chapter 10: Troubleshooting
Common Problems and Solutions
Corrective Action
Check to make sure the Ethernet cable is
not a cross-over cable. Use only "straight"
CAT-6 Ethernet cables.
Port on the hub or switch is not active or
damaged.
Port on the DXi4500 is damaged. Contact
the Quantum Customer Support
department (see Getting More Information
or Help on page xx).
Check to make sure the Ethernet cable is
not a cross-over cable. Use only "straight"
CAT-6 Ethernet cables.
Port on the hub or switch is not active or
damaged.
Port on the DXi4500 is damaged. Contact
the Quantum Customer Support
department (see Getting More Information
or Help on page xx).
Try to ping the DXi4500 system IP address
from a host on the same network. If the
ping reports round trip times, the DXi4500
system is active. If not, check the cables,
switches, or hubs for damaged
components. If everything checks out,
contact the Quantum Customer Support
department (see Getting More Information
or Help on page xx).
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