Quantum DXi4500 User Manual page 154

Chapter 7: DXi4500 Alerts
Service Tickets
132
• Administrator
DXi4500 service tickets can be sent to a designated recipient via e-mail.
Optionally, the sender can include a comment about the service ticket
with the e-mail message.
1 View a service ticket and show the ticket details.
See Viewing Service Tickets
2 Select a service ticket to send by e-mail and click Email.
a In the Email Recipient box, enter an e-mail address where the
service ticket should be sent.
b (Optional) In the Comment box, enter a comment to send with
the service ticket.
c Click Send.
Closing Service Tickets
Closing service tickets can be performed by users with this access
privilege:
• Administrator
Use this procedure to close a service ticket.
Note: You can analyze a service ticket after it has been closed (see
Modifying Service Tickets
1 View a service ticket and show the ticket details.
See Viewing Service Tickets
2 Click Analysis.
The Ticket Analysis page appears.
3 Select the Close Ticket check box.
4 Click Apply to close the service ticket.
on page 128.
on page 131).
on page 128.
Quantum DXi4500 User's Guide