Using Dxi4500 Status Page For Troubleshooting - Quantum DXi4500 User Manual

Chapter 10: Troubleshooting

Using DXi4500 Status Page for Troubleshooting

Using DXi4500 Status Page for Troubleshooting
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• Attempts to isolate each problem to a specific field replaceable
component.
• Attempts to recover from the problem.
• Logs the problem.
• If the problem requires service, the system reports the problem in a
service ticket associated with the field replaceable component.
Service tickets include time and date information, status (open or
closed), information about each error, and links to recommended
troubleshooting procedures. The DXi4500 generates service tickets
according to the following scenarios:
• If the component associated with the problem does not have an
open service ticket, the DXi4500 opens a service ticket for the
component and reports the problem in a service ticket.
• If the problem reoccurs, the DXi4500 logs the number of times that
it detects the problem in the existing report.
• If a different problem occurs with the same component, the
DXi4500 adds a new report to the same service ticket.
• If a problem occurs with a different component, the DXi4500 uses
the above scenario to open a new service ticket for the component
or report the problem in an existing service ticket associated with
the component.
The DXi4500 Status page can be used to verify the overall status of the
DXi4500 system. A failed status indicator can help troubleshoot a
problem in the DXi4500.
To view the hardware status:
1 From the Status menu, click the Hardware tab.
The Hardware Summary page displays (see Figure 69):
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