Product Support - Matrox 4Sight User Manual

Product support

Warranty
This product is warranted against defects in materials and workmanship for a period of
one year from date of delivery. We will repair or replace products that prove to be defective
during the warranty period provided they are returned, at the user's expense, to Matrox
Electronic Systems Limited. No other warranty is expressed or implied. Matrox is not liable
for consequential damages.
If you wish to return your board, contact the Matrox authorized dealer where you purchased
the board for service. Do not return a product to Matrox without authorization.
If for some reason you must return the board directly to Matrox, follow these steps:
1. Contact Customer Support (the Customer support contacts information sheet included
in your package has the phone numbers for Matrox's offices).
Customer Support will ask you to describe the problem and will issue a Return
Merchandise Authorization (RMA) number, if necessary.
2. Leave the configuration as it was when you were using the board.
3. Pack the board in its original box and return it with a completed "Product Assistance
Request" form (see the following page).
Return address
U.S. customers must return their products to our U.S. address:
Matrox International Corp.
625 Route 3 Unit B
Plattsburg, N.Y.
12901-6530
Canadian and other international customers can return their products
directly to our Canadian facility:
Matrox Electronic Systems Ltd.
1055 St. Regis Blvd.
Dorval, Quebec
H9P 2T4