Troubleshooting Remote Connection Problems - Icon Time Systems TOTALPASS Small Business Premium User Manual

Dynamic DNS allows you to use the same assigned name as a web link in your
web browser without concern about the actual public IP address of the router.
List of Dynamic DNS Service Providers:
o dyn.com
o no-ip.com
o dnsdynamic.org
o changeIP.com

Troubleshooting Remote Connection Problems

If you are unable to connect to your time clock using the external/public IP address you will
need to troubleshoot your connection and configuration.
Restart your router.
•
If you are using both a router and a cable modem router/DSL modem, ensure that port
•
forwarding has been configured on both the router and cable modem router/DSL modem
router.
The cable modem router/DSL modem router must port forward to the local static IP
•
address assigned to the secondary router.
Alternatively you may contact your ISP to disable the router function on your cable
•
modem router/DSL modem router.
Ensure that a static internal IP address has been assigned to the clock along with the
•
proper subnet mask, DNS address, and gateway address. Reboot the time clock to ensure
any IP address changes take effect.
Make sure port forwarding has been setup correctly in the router.
•
Make sure that the correct external/public IP address is entered in the web browser.
•
Make sure another device on the network is not using the same IP address as the time
•
clock.
Check the filter settings on the router to be sure that it is not interfering with the
•
connection.
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