Interface Module Troubleshooting Matrix - Polycom SpectraLink 6000 Maintenance And Diagnostics

SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System

Interface Module Troubleshooting Matrix

On the Operator's Console, Interface Module alarms display on the
by component. LEDs for Component and Alarm are also shown in the table.
Component - Alarm -
Second LED First LED
CT 1 - 2 or Code - 2, 4
CT 2 - 3
CT 1 - 2 or Download - 1, 2, 4
CT 2 - 3
CT 1 - 2 or Keepalive - 3, 4
CT 2 - 3
DAA 1 - 3 or Code - 2, 4
DAA 2 - 1, 3
DAA 1 - 3 or
Download - 1, 2, 4
DAA 2 - 1, 3
DAA 1 - 3 or Keepalive - 3, 4
DAA 2 - 1, 3
DAA 1 - 3 or Type – 1, 4
DAA 2 - 1, 3
Line 1 - 3, 4 Disabled - 1, 3, 4
Line 2 - 1, 3, 4 Disabled - 1, 3, 4
Line 3 - 2, 3, 4 Disabled - 1, 3, 4
Line 4 - 1, 2, 3, Disabled - 1, 3, 4
4
Line 5 – 5 Disabled - 1, 3, 4
Line 6 - 1, 5 Disabled - 1, 3, 4
48
Probable Cause
CT processor code not found
in bin files.
CT processor download failed.
Too slow/fast keepalive from
CT processor.
DAA processor code not found
in bin file.
DAA processor download
failed.
Too slow/fast keepalive from
DAA processor.
PBX type not found in bin file
or incorrect AUX DAA type.
Configured line not in sync.
Configured line not in sync.
Configured line not in sync.
Configured line not in sync.
Configured line not in sync.
Configured line not in sync.
(F2) screen. The table is sorted alphabetically
Portcard State Display
Recommendation
Download current software.
Download current software. If
problem persists contact
Polycom Customer Support.
Contact Polycom Customer
Support.
Download current software.
Contact Polycom Customer
Support.
Contact Polycom Customer
Support.
Download current software.
Check cabling.
Check cabling.
Check cabling.
Check cabling.
Check cabling.
Check cabling.
Notes
PN: 1725-36123-001_K.doc