Polycom SpectraLink 6020 Administration Manual
Handset administration tool
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Also See for SpectraLink 6020:
- User manual (48 pages) ,
- Troubleshooting tips (6 pages) ,
- Quick reference manual (2 pages)
Related Manuals for Polycom SpectraLink 6020
Summary of Contents for Polycom SpectraLink 6020
- Page 1 SpectraLink 6020 Wireless Telephone Handset Administration Tool Administration Guide SpectraLink 6000 System January 2008 Edition 1725-36094-001 Version C...
- Page 2 SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System Trademark Information Notice Polycom® and the logo designs Polycom, Inc. has prepared this document for SpectraLink® use by Polycom personnel and customers. The LinkPlus drawings and specifications contained herein Link...
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Page 3: About This Document
About This Document This document explains the configuration and administration of the SpectraLink 6020 Wireless Telephone (the handset) using the Handset Administration Tool, a software utility developed by Polycom for this purpose. SpectraLink 6020 Wireless Telephones are supported on SpectraLink 6000 Systems (WTS) using the SpectraLink 6100 Master Control Unit (MCU) or the SpectraLink 6300 MCU. -
Page 4: Customer Support Hotline
SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System LinkPlus Interface Guide (1725-361xx-001 where xx indicates a number corresponding to the type of PBX) Available at http://www.spectralink.com/resources/manual_linkwts.jsp. Customer Support Hotline Polycom wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at 800-775-5330. -
Page 5: Table Of Contents
Contents About This Document ..............3 Polycom Model Numbers..............3 Related Documents................3 Customer Support Hotline ..............4 Icons and Conventions...............4 Configuration Overview............7 Standby Menus ................9 Default Settings .................10 Handset Administration Tool Installation........11 Installing the USB Driver ..............11 Install the Handset Administration Tool........17 Using the Handset Administration Tool ........19 Connecting the Handset..............20... -
Page 7: Configuration Overview
USB port. 3. Download the USB driver and the Handset Administration Tool. 4. Set up the Dual Charger for the SpectraLink 6020 Wireless Telephone and place the handset in the Charger. 5. Install the USB driver software and the Handset Administration Tool software. -
Page 9: Standby Menus
Standby Menus The SpectraLink 6020 Wireless Telephone features a standby menu to configure user preferences and administrative settings, including password protection for the administrative settings. The standby menu is opened by pressing the softkey from standby mode. PN: 1725-36094-001_C.doc... -
Page 10: Default Settings
SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System Default Settings One of the options on the handset’s menu is Admin Settings Restore . The following is a list of the default settings. Defaults User Profiles Setting/profile Loud Soft... -
Page 11: Handset Administration Tool Installation
Power supply for the appropriate country or region • SpectraLink USB cable or comparable cable (with 5-pin “mini-B” connector) 1. Set up a folder for SpectraLink 6020 Wireless Telephone configuration on the PC and download the programming software from the Polycom website http://www.spectralink.com/ softwareUpdates into this folder. - Page 12 Plug the USB cable into the Dual Charger and into an available USB port on the PC. 4. Power off a SpectraLink 6020 Wireless Telephone and place it in the Charger. The handset will automatically power up in USB mode.
- Page 13 Handset Administration Tool Installation 6. The next screen prompts you for information about installing the USB device. Click the option and Install from a list or specific location click the button Next PN: 1725-36094-001_C.doc...
- Page 14 SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System 7. The next screen prompts you for the location. Click the Search for option. the best driver in these locations 8. Clear the check box. Select the Search removable media...
- Page 15 Handset Administration Tool Installation 9. The Microsoft Wizard will display the following warning message. The USB software has been fully tested in Polycom’s laboratories and will not harm your system. Click the Continue button. Anyway 10. The Microsoft Wizard will now install the software.
- Page 16 SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System 11. The final screen indicates that the USB driver has been successfully installed. Click the button to close the wizard Finish and proceed with handset configuration. PN: 1725-36094-001_C.doc...
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Page 17: Install The Handset Administration Tool
Handset Administration Tool Installation Install the Handset Administration Tool Note that there is no installer or uninstaller for the Handset Administration Tool since the program does not modify your system or registry. It runs from its current location and stores its settings locally. -
Page 19: Using The Handset Administration Tool
Using the Handset Administration Tool The Handset Administration Tool uses indicators to alert you to the status of the action being performed. • Green – the adjacent label is “true” and this state is desirable or required. • Yellow – the adjacent label is “true” and this state requires caution or attention. -
Page 20: Connecting The Handset
SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System Connecting the Handset 1. The first window prompts you to insert a handset into the Dual Charger. The tab labels describe each of the available functions. PN: 1725-36094-001_C.doc... - Page 21 Using the Handset Administration Tool 2. Insert the handset into the Dual Charger.. When the handset is inserted for the first time, the password must be entered. 3. Enter the password. 4. The default password is . If you select the 123456 Remember check box, the password is retained as the default...
- Page 22 SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System 6. When a connection is established between the program and the handset, the indicator turns green and Handset connected Connected displays on the prompt line. The handset is now ready for configuration.
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Page 23: Password Configuration
Using the Handset Administration Tool Password Configuration In order to change a password, the existing password must be entered. Then the new password may be entered and confirmed. If check box is cleared, no password will be required Enable password to access in the handset’s standby menu. -
Page 24: Error Information
SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System The following table illustrates how numbers and letters are entered on the handset’s keypad. The softkey toggles to allow both CAPS caps upper and lowercase letters. caps CAPS 2 a b c... -
Page 25: Software Updates
Firmware copying it from a location on your computer to the handset memory. Download the software update from the Polycom website at http://www.spectralink.com/softwareUpdates. Extract the file from the zip to a folder set up for this pt28c.bin... - Page 26 SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System If you are trying to update the software and the file being downloaded is incompatible, an error message will display and the download will stop. Contact Customer Service for help should this situation occur.
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Page 27: Version
Using the Handset Administration Tool Version tab displays the Handset Administration Tool version and Version the handset’s serial number and firmware version. Note that versions may differ from those shown on the above display. PN: 1725-36094-001_C.doc... -
Page 29: Site-Programmed Telephony Features
The following table is provided so that the mapping can be recorded here. This same table is also included in the SpectraLink 6020 Wireless Telephone and Accessories User Guide (72-1201-00) and the SpectraLink 6020 Wireless Telephone Quick Reference Guide (72-1202-00). The table in... - Page 30 SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System The template allows you to customize this table in Microsoft Word and print it on stock labels to be affixed to the guide. Open the template, fill in the table and copy/paste it into the remaining cells.
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Page 31: Software Maintenance
See Chapter 4, section Software Updates. Upgrading handsets via over-the-air downloading (SpectraLink 6300 WTS only) After software updates are obtained from Polycom, they must be transferred to the SpectraLink 6300 MCU by Polycom Customer Service or an authorized dealer. With over-the-air downloading (OTAD), the download function in the SpectraLink 6020 Wireless Telephone checks its software version periodically during normal operation. -
Page 32: Download Failure Or Recovery Messages
SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System Download failure or recovery messages If the software downloaded from the MCU is incompatible with the handset hardware, the handset displays the incompatible software icon on the status bar. The handset does not load incompatible software into memory.