Polycom SoundStation IP 6000 User Manual
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Summary of Contents for Polycom SoundStation IP 6000
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Page 1: Polycom Soundstation Ip
User Guide for the ® ® Polycom SoundStation IP 6000 Phone SIP 3.2 July, 2009 1725-15645-001 Rev. C... - Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
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Page 3: Changes To This Guide
About This Guide ® ® Thank you for choosing the Polycom SoundStation IP 6000 conference phone. This phone provides multi-person audio conferencing capabilities for medium to large conference rooms within a Session Initiation Protocol (SIP) internet telephony system. This guide provides everything you need to quickly use your new phone. - Page 4 User Guide for the Polycom SoundStation IP 6000 Phone...
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Page 5: Table Of Contents
Contents Contents About This Guide ....... . . iii Changes to This Guide ......... . . iii 1 Getting Started with Your Phone . - Page 6 User Guide for the Polycom SoundStation IP 6000 Phone Adding Contacts to Your Local Contact Directory ....2–14 Adding Contacts Manually ......2–15 Adding Contacts from Call Lists .
- Page 7 Index ........Index–1 End-User License Agreement for Polycom® Software...
- Page 8 User Guide for the Polycom SoundStation IP 6000 Phone viii...
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Page 9: Getting Started With Your Phone
Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance from your SoundStation IP 6000 conference phone. The phone is a next-generation phone with a modern industrial design, and the latest advancements in Polycom voice technology. -
Page 10: Parts List
User Guide for the Polycom SoundStation IP 6000 Phone Parts List The following items are included in your basic SoundStation IP 6000 package: • SoundStation IP 6000 Conference Phone • 25-foot Network Cable • Quick Start Guide Make sure your phone package contains each item. If any item is missing, see your system administrator. -
Page 11: Connecting Network And Power Sources
Getting Started with Your Phone Connecting Network and Power Sources There are two ways to connect your phone to the network and a power source. Your system administrator can tell you which of the following methods best suits your teleconferencing needs: •... -
Page 12: Ac Power
User Guide for the Polycom SoundStation IP 6000 Phone AC Power To connect your phone to the network using AC power, make sure you have the optional AC Power Kit. The AC Power Kit contains a Power Adapter, Regional Power Cord, and a Power Insertion Cable. -
Page 13: Connecting Optional Extension Microphones
Before you use your phone, you or your system administrator will have to register it. For detailed information on how to register your phone after you install it, see Quick Tip 44011: Register Standalone SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones, available at http://www.polycom.com/usa/en/support/ voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.html... -
Page 14: Before You Use Your Phone
User Guide for the Polycom SoundStation IP 6000 Phone Before You Use Your Phone Since you can customize your phone in many different ways, and your system Note administrator can enable and disable certain features, the user interface that displays on your phone may differ from the figures that appear in this guide. - Page 15 Getting Started with Your Phone Feature Description Speaker Allows for ringer and hands-free audio output. Microphones Provide 360 coverage by three internal microphones. LED Indicators Indicate phone and call status through three bi-color LEDs. The LEDs illuminate to indicate the following normal operational states: Solid red—A muted call •...
- Page 16 User Guide for the Polycom SoundStation IP 6000 Phone The following figure shows the primary key buttons, controls, and indicators on your phone console: Item Description Select key Allows you to: Select a field of displayed data • Toggle features on or off •...
- Page 17 Getting Started with Your Phone Item Description Mute key Toggles the microphone on or off during a conversation by doing the following: Stopping local audio from being heard at the • far end of the call Allowing local audio to be heard at the far end •...
- Page 18 User Guide for the Polycom SoundStation IP 6000 Phone Item Description Exit key Exits the current screen and returns to the previous menu. Menu key Allows you to: Access additional features and configuration • settings Exit the current screen and return to the idle •...
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Page 19: Understanding Line And Call Icons
Understanding Line and Call Icons Icon Line or Call State Description Active call using A call is in progress using Polycom HD Voice. The active call icons merge into one icon on Polycom ® HD Voice™ the phone screen. The following figure shows... -
Page 20: Navigating Menus And Entering Data
User Guide for the Polycom SoundStation IP 6000 Phone Icon Line or Call State Description Ringing The phone is ringing. Unregistered Line The phone is unable to place and receive calls. Voice mail message You have a new voice mail message. See Using Voice Mail on page 3-16. - Page 21 Getting Started with Your Phone If you want to... Then do this... Enter text Press the dial pad keys one or more times. For example, to enter ‘A,’ press 2. To enter ‘C,’ press 222. 1/A/a Enter numbers, uppercase Press the soft key one or more times to characters, or lowercase select numerical, uppercase, or lowercase...
- Page 22 User Guide for the Polycom SoundStation IP 6000 Phone 1 - 14...
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Page 23: Customizing Your Phone
Customizing Your Phone You can customize your SoundStation IP 6000 conference phone by adjusting certain settings, including language, volume, time and date, display contrast, backlight intensity, and ring type. You can also add contacts to the phone’s local Contact Directory. -
Page 24: Configuring Basic Settings
User Guide for the Polycom SoundStation IP 6000 Phone Configuring Basic Settings To configure basic phone settings, press , and then select Settings > Basic to view the basic phone settings you can customize. This section includes the following topics: •... -
Page 25: Updating The Time And Date Display
Customizing Your Phone Updating the Time and Date Display The time and date appear on the idle screen of your phone. If the phone cannot obtain a time and date, the display will flash. If this happens, or if the time or date is incorrect, see your system administrator. - Page 26 User Guide for the Polycom SoundStation IP 6000 Phone The Clock Date screen or the Clock Time screen displays. 3. Scroll to the date or time format you want, and then press 4. Press to return to the idle screen.
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Page 27: Updating The Display Contrast
Customizing Your Phone To enable or disable the time and date display: 1. Press , and then select Settings > Basic > Preferences > Time and Date. The Time and Date screen displays. 2. Do one of the following: — To disable the time and date display, scroll to Disable. —... -
Page 28: Updating The Backlight Intensity
User Guide for the Polycom SoundStation IP 6000 Phone 2. Press the Up or Down soft keys to increase or decrease the display contrast. 3. Press the Ok soft key. 4. Press to return to the idle screen. Updating the Backlight Intensity Backlight intensity on the phone has three components: •... - Page 29 Customizing Your Phone To change the backlight intensity: 1. Press , and then select Settings > Basic > Backlight Intensity. The Backlight Intensity screen displays. 2. Select Backlight On Intensity. The Backlight On Intensity screen displays. 3. Scroll to the intensity you want, and then press .
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Page 30: Updating The Ring Tone
User Guide for the Polycom SoundStation IP 6000 Phone 8. Select Maximum Intensity. The Maximum Intensity screen displays. 9. Press the Up or Down soft keys to increase or decrease the maximum intensity the screen can display. 10. If you selected a new intensity, press the Ok soft key. If you did not select a new intensity, press 11. -
Page 31: Setting Distinctive Ring Tones For Contacts
Customizing Your Phone Setting Distinctive Ring Tones for Contacts Your company’s settings may override this feature. For more information, contact Note your system administrator. You can set a distinctive ring tone for each contact in your Contact Directory so you can distinguish callers. To set a distinctive ring tone for a local contact: 1. -
Page 32: Adjusting The Speaker And Ringer Volume
User Guide for the Polycom SoundStation IP 6000 Phone Adjusting the Speaker and Ringer Volume To adjust the speaker volume: During a call, press either >> To adjust the ringer volume: When the phone is in the idle state, press either >>... -
Page 33: Managing Call Lists
Customizing Your Phone Managing Call Lists You can clear all the records in a call list, or just one record. You can also choose a record in a list and return the call, store the call details in your local Contact Directory, or view detailed information about the particular call. -
Page 34: Managing Contacts
User Guide for the Polycom SoundStation IP 6000 Phone The following figure shows a Placed Calls list. To manage your call list (press the More soft key to view all these options): — To return the call, press the Dial soft key. -
Page 35: Viewing Your Local Contact Directory
Customizing Your Phone Viewing Your Local Contact Directory To view your local Contact Directory: Press , and then select Features > Contact Directory. >> The Directory screen displays, listing all the contacts in your directory. Scroll to view all your contacts. You can use the # key to Page Down, and the * key to Page Up. -
Page 36: Search Results
User Guide for the Polycom SoundStation IP 6000 Phone Enabling Your Phone to Save Corporate Directory Search Results You can enable your phone to save Corporate Directory search results, and to remember the last person you viewed in the directory. Whenever you re-display Corporate Directory, the results of your last search, or the last person you selected, will display. -
Page 37: Adding Contacts Manually
Customizing Your Phone Adding Contacts Manually You can update your local Contact Directory manually, instead of importing contact information from a call list or a Corporate Directory. To add a contact manually: 1. Press , and then select Features > Contact Directory. The Directory screen displays. - Page 38 User Guide for the Polycom SoundStation IP 6000 Phone If you assign a speed dial index number that is already taken, the message “Speed dial index already exists” displays. If you enter an invalid speed dial index number (for example, 0 or 00), the message “Speed dial index is invalid”...
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Page 39: Adding Contacts From Call Lists
Customizing Your Phone — (Optional.) Change the Watch Buddy and Block Buddy settings. If you set the Watch Buddy field to enabled, you can monitor the contact’s status. If you set the Block Buddy field to enabled, the contact cannot monitor your status. For more information on monitoring status, see Using Buddy Lists on page 4-2. -
Page 40: Adding Contacts To Your Contact Directory From A
User Guide for the Polycom SoundStation IP 6000 Phone Adding Contacts to Your Contact Directory from a Corporate Directory You can save any contact listed in your Corporate Directory (if it is set up on your phone) to your local Contact Directory. -
Page 41: Corporate Directory
Customizing Your Phone Searching for Contacts You can search for contacts in your local Contact Directory, or in a Corporate Directory (if this is set up on your phone). Searching for Contacts in Your Local Contact Directory Search for a contact by scrolling through the directory, or entering specific search criteria. -
Page 42: Searching For Contacts In Your Corporate Directory
User Guide for the Polycom SoundStation IP 6000 Phone Searching for Contacts in Your Corporate Directory Search for a contact by entering specific search criteria. You can enable your phone to save Corporate Directory search results, and to Note remember the last person you viewed in the directory. Whenever you re-display Corporate Directory, the last search you performed will display, or the last person you selected will display. -
Page 43: Updating Contacts In Your Local Contact Directory
Customizing Your Phone The Advanced Find screen displays. Enter your search criteria, and then press the Submit soft key. The screen displays any successful matches. If you want to erase all your search criteria and enter new criteria before you submit Note your search, press the Clear soft key. -
Page 44: Deleting Contacts From Your Local Contact Directory
User Guide for the Polycom SoundStation IP 6000 Phone 3. Press the Edit soft key. The Edit Contact screen displays. 4. Update the contact information. Use the Next and Prev soft keys to scroll between fields. For information on the fields you can update, see... -
Page 45: Placing Calls To Contacts
Customizing Your Phone Placing Calls to Contacts You can place calls to contacts from your local Contact Directory or from your Corporate Directory (if this is set up on your phone). To place a call to a contact in the local Contact Directory: 1. -
Page 46: Managing Incoming Calls
User Guide for the Polycom SoundStation IP 6000 Phone Managing Incoming Calls You can manage incoming calls from the contacts in your Contact Directory by doing the following: • Setting up a distinctive ring tone for a contact. • Rejecting calls from a particular contact by sending the call to your voice mail system. -
Page 47: Diverting Calls
Customizing Your Phone 3. Press the Edit soft key. The Edit Contact screen displays. 4. Use the Next soft key to scroll to the Auto Reject field, and then change the Auto Reject setting to Enabled. Use the scroll keys or the Change soft key to select Enabled. -
Page 48: Understanding Shared Lines
User Guide for the Polycom SoundStation IP 6000 Phone 3. Press the Edit soft key. The Edit Contact screen displays. 4. Use the Next soft key to scroll to the Divert Contact field, and then enter the number of the party to whom you want to divert the call. - Page 49 Using the Basic Features of Your Phone Your SoundStation IP 6000 conference phone is designed to be used like a regular conference phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, conduct a multi-party conference call, or perform other basic and more advanced functions.
- Page 50 User Guide for the Polycom SoundStation IP 6000 Phone Placing Calls You can place a call off-hook (with a dial tone), or on-hook (without a dial tone). If you place a call off-hook, you have the option of dialing a contact using a URL or IP address, if this feature is enabled for your phone.
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Page 51: Using The Basic Features Of Your Phone
Using the Basic Features of Your Phone Instead of entering a phone number from memory, you can access call lists, Note directories, and speed dial lists to display and dial the number for you. To access a call list, press the Menu key, and then select Features > •... -
Page 52: Answering Calls
User Guide for the Polycom SoundStation IP 6000 Phone Answering Calls To answer a call: Press or the Answer soft key. >> The three LEDs flash green when the phone rings. To ignore Incoming calls, press the Reject soft key (for private lines) or the Note Silence soft key (for shared lines). -
Page 53: Redialing Numbers
Using the Basic Features of Your Phone To mute the microphone if you use external microphones: Press on the phone or the button on the top of the external >> microphones. To turn off the Mute feature, press again. Redialing Numbers You can redial the last number you dialed, or search a list of placed calls to find a previously-dialed number. -
Page 54: Hosting Conference Calls
User Guide for the Polycom SoundStation IP 6000 Phone To place a call on hold: During a call, press the Hold soft key. The console LEDs flash red to >> indicate that a call is on hold. The following screen shows Jane Smith on hold. The Resume soft key now displays on the screen. -
Page 55: Setting Up A Conference Using The Conference Soft Key
Using the Basic Features of Your Phone Setting Up a Conference Using the Conference Soft Key To set up a conference using the Conference soft key: 1. Call the first party. See Placing Calls on page 3-2. 2. Press the Confrnc soft key. The active call is placed on hold. If configured for single key-press conferences, the conference participant hears the Note dial tone and ringback when the conference host places the call to the new party. -
Page 56: Holding And Resuming Conferences
User Guide for the Polycom SoundStation IP 6000 Phone Holding and Resuming Conferences When you place a conference call on hold, you place all other conference participants on hold. To place a conference call on hold: From the Active:Conference screen, press the Hold soft key. -
Page 57: Ending Conferences
Using the Basic Features of Your Phone Ending Conferences You can end a conference, and your connection to the other parties, by pressing the End Call soft key. When you use the End Call soft key, the other parties remain connected. To end a conference: From the Active:Conference screen, press the End Call soft key. -
Page 58: Performing A Blind Transfer
User Guide for the Polycom SoundStation IP 6000 Phone 3. When you hear the ring-back sound, press the Trnsfer soft key. The transfer is complete. If you want to talk privately to the person to whom you are transferring the call before the transfer is complete, wait until the person answers the call, talk to the person, and then press the Trnsfer soft key. -
Page 59: Forwarding Calls Statically
Using the Basic Features of Your Phone To access forwarding options: Do one of the following: >> — Press , and then select Features > Forward. — From the idle screen, press the Forward soft key. Forwarding Calls Statically You can set up your phone to forward calls to another number. To forward calls to another extension: 1. - Page 60 User Guide for the Polycom SoundStation IP 6000 Phone — If you selected No Answer, the Call Forward No Answer screen displays. Do the following (use the Next and Prev soft keys to move between fields): In the Contact field, enter a number to forward all unanswered incoming calls to.
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Page 61: Forwarding Calls Dynamically
Using the Basic Features of Your Phone 2. Scroll to the forwarding type you want to change, and then press A screen displays showing the details of the forwarding type you want to disable. 3. To turn off call forwarding, press the Disable soft key. Forwarding Calls Dynamically You can manually forward a call to another number while your phone rings. -
Page 62: Managing Speed Dial Entries
User Guide for the Polycom SoundStation IP 6000 Phone To enable and disable Do Not Disturb: 1. Press , and then select Features. The Features screen displays. If Do Not Disturb is not highlighted, scroll to it. 2. To toggle Do Not Disturb on or off, press... - Page 63 Using the Basic Features of Your Phone The following steps describe how to update a speed dial entry for a user. For information on how to place a call using a speed dial number, see Placing Calls Using Speed Dials on page 3-3.
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Page 64: Using Voice Mail
User Guide for the Polycom SoundStation IP 6000 Phone Using Voice Mail Voice mail is an optional feature that your system administrator sets up. Your Note system may not support it. For more information, contact your system administrator. Screen options may vary with your application. Voice mail may be accessible with a single key press. -
Page 65: Using The Advanced Features Of Your Phone
Phone This chapter provides operating instructions for the advanced features of the SoundStation IP 6000 conference phone. If you require additional information or assistance with these features, contact your system administrator. For information on the basic features of your phone, see Chapter... -
Page 66: Using Buddy Lists
User Guide for the Polycom SoundStation IP 6000 Phone Using Buddy Lists Monitoring the status (presence) of contacts in a buddy list is an optional feature Note that your system administrator enables. Your system may not support it. For more information, contact your system administrator. -
Page 67: Selecting Contacts To Monitor
Using the Advanced Features of Your Phone The following figure shows what the idle screen looks like when you assign a presence status (in this case, “Be right back”). If you assign the status “Online” (the default status), the presence status does not display on the screen. Selecting Contacts to Monitor Select the contacts whose presence you want to monitor by updating the contacts in your buddy list. -
Page 68: Blocking Contacts From Viewing Your Status
User Guide for the Polycom SoundStation IP 6000 Phone 3. Press the Edit soft key. The Edit Contact screen displays. 4. Use the Next and Prev soft keys to scroll to the Watch Buddy field, and then use the scroll keys or the Change soft key to choose Enabled or Disabled. - Page 69 Using the Advanced Features of Your Phone To block or unblock a contact: 1. Press , and then select Features > Contact Directory. The Directory screen displays. 2. Scroll to the contact. Or, search for the contact (see Searching for Contacts in Your Local Contact Directory on page 2-19).
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Page 70: Using Your Blocked List To Unblock Contacts
User Guide for the Polycom SoundStation IP 6000 Phone Using Your Blocked List to Unblock Contacts Use the Blocked List to quickly unblock a contact, rather than updating the Block Buddy setting for the contact in your Contact Directory. To use your Blocked List to unblock a contact: 1. -
Page 71: Server 2005
Using the Advanced Features of Your Phone Integrating with Microsoft Office Live Communications Server 2005 Your system administrator can configure your phone to work with Microsoft Office Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger. From your phone, you can invite, join, control, and monitor integrated multipoint conferences. -
Page 72: Using Instant Messaging
User Guide for the Polycom SoundStation IP 6000 Phone Using Instant Messaging Instant Messaging is an optional feature that your system administrator enables. Note Your system may not support it. For more information, contact your system administrator. You can send and receive instant messages using your phone. Your phone may indicate instant messages by the following: •... -
Page 73: Sending Instant Messages
Using the Advanced Features of Your Phone Sending Instant Messages To send an instant message: 1. Press , and then select Features > Messages > Instant Messages. The Instant Messages screen displays. 2. Do one of the following: — To send a message, press the New soft key. Enter the phone number or IP address, and then press the Ok soft key. -
Page 74: Restarting The Phone
User Guide for the Polycom SoundStation IP 6000 Phone Restarting the Phone If your phone malfunctions, you may be able to restore normal operation without Note restarting it. Before you restart your phone, contact your system administrator. Periodically, you may need to restart your phone so your phone can accept a new configuration. -
Page 75: Troubleshooting Your Phone
Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 6000 conference phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and recommended corrective actions to take. -
Page 76: Installation Configuration
User Guide for the Polycom SoundStation IP 6000 Phone Installation Configuration Symptom Problem Corrective Action The display shows: The phone installation Verify that you have installed the phone configuration is not supported. and any components correctly: “General configuration error Unsupported configuration Installing the Phone on page 1-2. -
Page 77: Controls
Troubleshooting Your Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the phone does Try the following: not respond. Check for a response from other • feature keys or from the dial pad. Place a call to the phone from a known •... -
Page 78: Access To Screens And Systems
User Guide for the Polycom SoundStation IP 6000 Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you The phone is not in an active Try the following: press a feature key. state. Press the keys more slowly. -
Page 79: Calling
Troubleshooting Your Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to Verify that power is correctly applied to the the phone. phone: Check that the display is illuminated. • Ensure the network cable is inserted •... -
Page 80: Displays
User Guide for the Polycom SoundStation IP 6000 Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to Verify that power is correctly applied to the the phone. phone: The display is incorrect. Check that the display is illuminated. -
Page 81: Testing Phone Hardware
Troubleshooting Your Phone Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, keypad mappings, and display. See your system administrator for instructions on how to perform these tests. - Page 82 User Guide for the Polycom SoundStation IP 6000 Phone 5 - 8...
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Page 83: Safety Notices
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices. - Page 84 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
- Page 85 Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada. CE and VCCI Mark This SoundStation IP 6000 phone is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/ED and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
- Page 86 DoC # СПД 1917. Expiry 03/28/2011. New Zealand Telepermit Polycom SoundStation IP 6000 Handsfree VoIP Conference Telephone PTC 216/08/012 PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network.
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Page 87: Index
Blocked List 4–4, 4–5 setting up with Join soft key 3–7 blocking and unblocking contacts 4–4 splitting 3–8 Buddies soft key 4–6 conference phone. See SoundStation IP 6000 buddies, managing 4–2 Confrnc soft key 3–6 buddy list, updating 4–3 Connect soft key 3–16 buddy list, viewing 4–6... - Page 88 User Guide for the Polycom SoundStation IP 6000 Phone Contact Directory about 2–12 Encoding soft key, about 1–13 accessing 2–13 ending calls 3–4, 3–9 adding contacts to 2–14 exit key, about 1–10 deleting contacts from 2–22 extension microphones 1–2, 1–5 managing 2–12...
- Page 89 Silence feature 3–4 silent ring, answering calls with 3–4 package contents 1–2 soft keys, about 1–9 parts list for phone 1–2 SoundStation IP 6000 phone controls, troubleshooting 5–3 accessories for 1–2 phone hardware, testing 5–7 customizing 2–1 placed calls list 2–10 features, list of 1–6...
- Page 90 User Guide for the Polycom SoundStation IP 6000 Phone speaker volume, adjusting 2–10 speaker, about 1–7 special characters, entering 1–13 speed dialing 3–3, 3–14 Split soft key 3–8 splitting conference calls 3–8 standalone deployments, about 1–5 startup issues, troubleshooting 5–2 static forwarding 3–11...
- Page 91 Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”).
- Page 92 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
- Page 93 Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.
- Page 94 10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom for any reason, please contact the Polycom office serving your country.