No Dialtone / No Audio - Polycom SpectraLink 6000 Maintenance And Diagnostics

No Dialtone / No Audio

PN: 1725-36123-001_K.doc
If the handset has no dialtone, or if the user is unable to hear the other
party's voice or heard echo or dead air.
1. Be sure the handset is powered on.
2. Be sure the
No Svc
powered on.
3. Swap the Battery Pack with a Battery Pack from a functional
handset. If this corrects the problem, charge the Battery Pack.
4. Turn the handset off then on again, then test again for dial tone
and voice quality.
5. Move through several Base Station areas to be sure the handset is
within range of an operating Base Station.
6. Check for alarms on the System Controller, Shelf Controller, or
Interface Module cards (F1,
). If the handset is connected through a digital
State Display
interface, the system will show an alarm. If the state is anything
but idle, the handset is in alarm. If there are alarms, see the
applicable Troubleshooting Alarms section.
7. Check that the system connects when the user goes off-hook. On
the Operator's Console, from the
view the status of the line when the user goes off-hook.
8. Make sure the handset's Interface Module is connected to a
working phone line. Use a telephone test set to check the line at
the demarc block.
9. Check the cabling between the Interface Modules and the demarc
block, and between the demarc block and the telephone system
ports. See SpectraLink 6300 MCU: Installation for more information.
10. Isolate the handset line on the PBX from the SpectraLink 6300
MCU. Connect a wired telephone to the port to see if the wired
telephone operates properly.
11. Move the handset to a different port location and test again.
icon turns off a few seconds after the handset is
Supervisor State Display
Portcard State Display
Handset Problems
or F2,
Portcard
screen (F2),
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