No Handoff; Calls Ring On The Wrong Handset - Polycom SpectraLink 6000 Maintenance And Diagnostics

SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System

No Handoff

Calls Ring on the Wrong Handset

20
If the user walks between Base Station coverage areas, the
conversation is not handed off, and the call is dropped.
1. Using another handset, confirm that both Base Stations are
operational.
2. Verify that the handset can hand off between other Base Stations.
3. On the Operator's Console, from the
(F2) check the status of the Base Stations. It is possible that the
Base Stations have four calls (the maximum) in progress. If the
Base Station is handling three or fewer calls and still drops the
call, see Chapter 4 Base Station Problems.
The handset has probably not been registered correctly.
1. From the Operator's Console, use the
handset's serial number and check its port location.
2. Trace the wires from the back of the Interface Module to the host
telephone system to be sure it is actually connected to that port
location.
3. If the physical location is different, note the correct port location.
From
Portcard Configuration Display and Administration
function to change the serial number on the correct port. If
Edit Line
the port location is already in use by another handset, you will
need to delete that handset (using
serial number on that port location to the serial number of the new
handset.
Portcard State Display
function to find the
Search
(F4), use the
), then change the
Delete Line
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