Shelf Controller Card Troubleshooting Matrix - Polycom SpectraLink 6000 Maintenance And Diagnostics

SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System

Shelf Controller Card Troubleshooting Matrix

On the Operator's Console, Shelf Controller alarms display on the
accessible from
Supervisor State Display
are also shown in the table.
Component - Alarm -
Second LED First LED
Control SW - 1 Program - 3, 4
Control SW - 1 Test – 1, 2, 4
IPC - 1, 2 Error – 1, 2, 3, 4
IPC - 1, 2 Keepalive - 2, 3,
4
IPC - 1, 2 RX full - 5
IPC - 1, 2 Start - 1, 3, 4
IPC - 1, 2 TX Full - 1, 5
44
screen (F1). The table is sorted alphabetically by component. LEDs for Component and Alarm
Probable Cause
CTLSW FPGA on Shelf
Controller will not accept a
download.
FPGAs on Shelf Controller will
not accept download.
IPC communications can be
temporarily disturbed when a
card is hot inserted or a shelf is
powered on.
Shelf controller is not receiving
keepalive from Shelf Controller.
Supervisor encountered a
temporary period of heavy traffic.
HW failed to start in the Shelf
Controller card.
Supervisor encountered a
temporary period of heavy traffic.
screen for Expansion Shelves (Shelf 2-20),
Show Cabinet Detail
Recommendation
Replace Shelf Controller card.
Replace Shelf Controller card.
If problem persists, contact
Polycom Customer Support.
Check the cabling between the
Shelf Controller and the
System Controller.
Contact Polycom Customer
Support.
If the result of software
download to shelf, check
downloaded code. Replace
Shelf Controller card.
Contact Polycom Customer
Support.
Notes
The MCU start alarm can be seen as
a result of this problem.
Indicates a condition that affects all
FPGAs on the Shelf Controller. (no
FPGA will download). MCU alarm
also seen as a result.
Alarm can occur in conjunction with
Control Switch alarms.
PN: 1725-36123-001_K.doc