System Controller Card Troubleshooting Matrix - Polycom SpectraLink 6000 Maintenance And Diagnostics

SpectraLink 6300 MCU: Maintenance and Diagnostics: SpectraLink 6000 System

System Controller Card Troubleshooting Matrix

On the Operator's Console, System Controller alarms display on the
accessible from
Supervisor State Display
are also shown in the table.
Component - Alarm -
Second LED First LED
Cards - 2, 4 Keepalive -
2, 3, 4
Cards - 2, 4 Start - 1, 3, 4
Cards - 2, 4 Unknown
hardware - 2,
3, 5
Cards -2, 4 No code - 2, 4
38
screen (F1). The table is sorted alphabetically by component. LEDs for Component and Alarm
Probable Cause
Often the result of a missing
card or a removed card in the
system. Also caused by a
breakdown in IPC
communications between the
Interface Module and the
supervisor.
This alarm occurs because a
card did not start running
functional code. This can
happen if a card is unplugged
while it is starting.
Often the result of inserting a
newer card into an older
system.
No valid code found in the flash
memory of the System
Controller card.
screen for the Primary Shelf (Shelf 1),
Show Cabinet Detail
Recommendation
Check to see if a card is present in
the system. If no card is present,
either insert a card or deconfigure it
by deleting the PBX type.
Possible incorrect cabling between
the System Controller and a Shelf
Controller. Check the cabling for the
shelf going to the alarming Interface
Module.
If the card is missing, reinsert the card
or deconfigure it in the Interface
Module configuration window. If the
card is present, look at its alarm LEDs
for clarification of the cause of the
problem.
Upgrade the supervisor software to a
current revision.
Download the code necessary for the
card that is alarming.
Notes
Any active calls that are on the
missing card's Base Stations and
have not handed off to other Base
Stations by the time the keepalive
timeout occurs will be dropped.
Avoid removing a card before it is
in an idle, locked state as this or
other alarms may occur.
Can be caused by removing a card
before it has reached its normal
state. Removing a card before it is
an idle, locked state should be
generally avoided at this or other
alarms may occur.
Missing card code may be seen in
conjunction with another error such
as Supervisor DL error Bad
Download Image.
PN: 1725-36123-001_K.doc