Base Station Problems; Multiple Base Stations Not Working - Polycom SpectraLink 6000 Maintenance And Diagnostics

Base Station Problems

Multiple Base Stations Not Working

PN: 1725-36123-001_K.doc
The first step in diagnosing Base Station problems is to isolate the
problem to the Base Station. Be sure the problem is not limited to a
single handset. When a problem occurs with a handset, try the same
procedure using another telephone, or several telephones (see
Chapter 3 Handset Problems.)
If all or several handsets are affected, try the following
troubleshooting procedures.
If you try the following troubleshooting procedures and the Base
Station still does not work, return the unit to Polycom for service.
If several of the Base Stations are not working there may be a problem
with the Interface Module that controls them.
1. At the Operator's Console, check for alarms on the
(F1) and
Display Portcard State Display
components in alarm will have an exclamation point (
applicable Troubleshooting section for more information.
2. Check to see that the Base Stations are correctly registered. See
SpectraLink 6300 MCU: Operator's Console for instructions.
3. If all of the Base Stations are connected to the same Interface
Module, there may be a problem with that Interface Module. Try
replacing the Interface Module (see Chapter 2, section Replace an
Interface Module) and re-testing the Base Stations.
4. Use a voltmeter to check for 48V DC on the Base Station wiring.
Supervisor State
(F2) screens. Cards or
). See the
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