Getting Help Through A Nortel Distributor Or Reseller; Getting Help Over The Phone From A Nortel Solutions Center; Getting Help From A Specialist By Using An Express Routing Code - Nortel 325-24T Configuration Manual

This site provides quick access to software, documentation, bulletins, and tools to
address issues with Nortel products. More specifically, the site enables you to:
• download software, documentation, and product bulletins
• search the Technical Support web site and the Nortel Knowledge Base for
answers to technical issues
• sign up for automatic notification of new software and documentation for
Nortel equipment
• open and manage technical support cases

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or
authorized reseller, contact the technical support staff for that distributor or
reseller.

Getting help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support
web site, and have a Nortel support contract, you can also get help over the phone
from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following web site to obtain the phone number
for your region:
www.nortel.com/callus
Getting help from a specialist by using an Express Routing
Code
An Express Routing Code (ERC) is available for many Nortel products and
services. When you use an ERC, your call is routed to a technical support person
who specializes in supporting that product or service. To locate the ERC for your
product or service, go to:
www.nortel.com/erc
Preface 37
System Configuration Guide