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Customer Service and Support
Customer support is available 9:00 am to 4:30 pm, Eastern Standard Time, Monday
through Friday. Please have the model, serial number and a detailed problem descrip-
tion available. If the problem concerns a particular reading, please have all meter
readings available. When returning any merchandise to EIG, a return materials
authorization number is required. For customer or technical assistance, repair or
calibration, phone 516-334-0870 or fax 516-338-4741.
Product Warranty
Electro Industries/GaugeTech warrants all products to be free from defects in material
and workmanship for a period of four years from the date of shipment. During the
warranty period, we will, at our option, either repair or replace any product that
proves to be defective.
To exercise this warranty, fax or call our customer-support department. You will
receive prompt assistance and return instructions. Send the instrument, transporta-
tion prepaid, to EIG at 1800 Shames Drive, Westbury, NY 11590. Repairs will be made
and the instrument will be returned.
This warranty does not apply to defects resulting from unauthorized modification,
misuse, or use for any reason other than electrical power monitoring. The Shark
100S meter is not a user-serviceable product.
OUR PRODUCTS ARE NOT TO BE USED FOR PRIMARY OVER-CURRENT PROTECTION.
ANY PROTECTION FEATURE IN OUR PRODUCTS IS TO BE USED FOR ALARM OR
SECONDARY PROTECTION ONLY.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED
OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABIL-
ITY OR FITNESS FOR A PARTICULAR PURPOSE. ELECTRO INDUSTRIES/
GAUGETECH SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL OR
CONSEQUENTIAL DAMAGES ARISING FROM ANY AUTHORIZED OR
UNAUTHORIZED USE OF ANY ELECTRO INDUSTRIES/GAUGETECH
PRODUCT. LIABILITY SHALL BE LIMITED TO THE ORIGINAL COST OF
THE PRODUCT SOLD.
Electro Industries/GaugeTech
Electro Industries/GaugeTech
The Leader In Power Monitoring and Smart Grid Solutions
The Leader In Power Monitoring and Smart Grid Solutions
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