Error 100F - Pinch Motor Stall; Solutions; Error 1010 - Can't Start Vacuum Fans; Error 1011 - Unwind Over Current - QuickLabel QL-800 User Manual

Error Messages

Error 100F - Pinch Motor Stall

The pinch motor has stalled.

Solutions

Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1) Inspect the loading pinch (where the media enters the printer).
2) Clean the input pinch rollers.

Error 1010 - Can't Start Vacuum Fans

There is an electronics failure.

Solutions

Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1) Press and hold the power key on the operation panel for three seconds to turn the printer
2) On the rear of the printer, turn the power inlet switch off. Wait three seconds. Then turn the

Error 1011 - Unwind Over Current

Unwind motor requires more current than should be supplied.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1) Look for and clear obstructions at the unwind mandrel.
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Make sure there is no label media or other debris on or near the pinch rollers that could
restrict the rollers from turning.
off. Wait three seconds. Then press and hold the power key for one second to turn the
printer on again.
power inlet switch on. Power on the printer.
Press and release the power key to resume the job. Or press and hold the pause/resume
key to cancel the job.
QL-800 User Guide