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Error 2014 - Missed TOF
The top-of-form mark was not found within the expected time.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1) Ensure the printer driver is set up correctly for your label size and sensor type.
Error 2015 - Page Sequence Error
The print job could not start.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1) Check for obstructions in the paper path and re-attempt the print job.
Error 2016 - Cartridge Error
There was an error communicating to an ink cartridge.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1) Clean ink cartridge electrical contacts and reinstall the ink cartridge.
Error 2017 - Encoder Error
The media motion is not consistent across the print encoder.
Errors 2017 and 2100 indicate the same error. It will appear as 2017 on versions of the QL-800
Status Monitor 1.1 and beyond. It will appear as 2100 in the Print Monitor of CQL 7.8.
The first step in diagnosing the cause of the error is determining when the error occurs after
sending the print job. Error timing and related solutions are described in the following sections.
QL-800 User Guide
Error Messages
117
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