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Error Messages
2) Replace the printhead.
Error 2002 - Incorrect Printhead
The installed printhead is not appropriate for this printer.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1) Install a genuine QuickLabel printhead.
Error 2003 - Printhead Missing
The printhead is not installed, has a poor electrical connection, or a printhead latch is not
recognized as being closed.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1) Remove the printhead using the printhead replacement function in the Parts Replacement
2) Replace the printhead.
Error 2004 - Unlicensed Printhead
A qualified electrical component is not being found by the system.
Solutions
Use the following solutions to troubleshoot the issue. The most likely solutions are listed first,
followed by other possibilities. Check to see if the issue is resolved after performing each
recommended solution. If the issue is not resolved, proceed to the next solution. If the issue
persists after performing all solutions, contact Technical Support.
1) Install a genuine QuickLabel printhead.
110
Clean the electrical contacts on the printhead with a clean, lint-free cloth and isopropyl
alcohol.
Finish using the printhead replacement function but reinstall the same printhead.
tab of the QL-800 Maintenance Utility.
Clean the electrical contacts on the printhead with a clean, lint-free cloth and isopropyl
alcohol.
Finish using the printhead replacement function but reinstall the same printhead.
QL-800 User Guide
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