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9
Installing Auto Service Request (ASR)
Software
This chapter describes how to install Auto Service Request (ASR) for Exalytics
machines.
Note:
Starting with the Oracle Exalytics Release 1 Patchset 1 (1.0.0.1), the Auto
Service Request (ASR) feature is supported. For more information, see the
chapter "New Features for Exalytics Machine" in the Oracle Exalytics In-
Memory Machine Installation and Administration Guide for Linux.
It contains the following topics:
•
About Oracle Auto Service Request (ASR)
•
Recommended Configuration
•
Before You Begin
•
Installing ASR Manager on a Standalone System
•
Activating Exalytics Assets Manually
•
Viewing and Verifying ASR Assets ASR Manager
•
Configuring Telemetry Sources
•
Enabling Exalytics Machine Assets in My Oracle Support
•
Sending Test Alerts
•
Fault Coverage
9.1 About Oracle Auto Service Request (ASR)
Note:
ASR is available only for the Exalytics bare-metal machines.
Auto Service Request (ASR) is a secure, scalable, customer-installable software
feature of warranty and Oracle Support Services that provides auto-case generation
when common hardware component faults occur. ASR is designed to enable faster
problem resolution by eliminating the need to initiate contact with Oracle Support
Services for common hardware component failures, reducing both the number of
phone calls needed and overall phone time required. ASR also simplifies support
9-1
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