Capturing The Device Logs; Overview - Ricoh MP C3004 Field Service Manual

5. System Maintenance

Capturing the Device Logs

Overview

With this feature, you can save device logs that are stored in the machine (HDD or operation panel) on
an SD card. It allows the Customer Engineer to save and retrieve error information for analysis.
The Capturing Log feature saves device logs for the following four.
• Controller device log including operation log
• Engine device log
• FCU device log
• Operation panel log
• In older models, a technician enabled the logging tool after a problem occurred. After that, when
the problem had been reproduced, the technician was able to retrieve the device log.
• However, this new feature saves the device logs at the time that problems occur. Then you can
copy the logs to an SD card.
• You can retrieve the device logs using a SD card without a network.
• Analysis of the device log is effective for problems caused by the software. Analysis of the device
log is not valid for the selection of defective parts or problems caused by hardware.
• Make sure to shut down and reboot the machine once before retrieving the Debug Logs.
Otherwise, the latest settings may not be collected when the debug logs are retrieved.
Types of device logs that can be saved
Type
Controller device log
including operation
log
Engine device log
808
Storage Timing
• Saved at all times
• When an engine SC occurs
• When paper feeding/output
stop because of a jam
• When the machine doors are
opened during normal
operation
Destination (maximum storage
capacity)
HDD (4 GB) or SD card connected to
the service slot.
When the data gets over 4.0 GB, the
older data is deleted.
HDD or SD card connected to the
service slot (Up to 300 times)