Ricoh MP C3004 Field Service Manual page 1032

6. Troubleshooting
No.
SC859-00
No.
SC859-01
1024
Type Error Name/Error Condition/Major Cause/Solution
B Data encryption conversion HDD conversion error
When the data encryption key was updated, HDD data was converted,
but not correctly. Image displayed at conversion only (this SC is not
displayed), but SC is displayed after machine is cycled off/on.
• HDD conversion was set with the data encryption key update
function, but the HDD was removed.
• Machine lost power during data encryption key update
• Electrostatic noise, or an HDD error occurred, during data encryption
key update, and data was not encrypted.
• Check HDD connection.
• Format the HDD (SP5-832: HDD formatting).
• If there is a problem with the HDD, it has to be replaced.
Type Error Name/Error Condition/Major Cause/Solution
B Data encryption conversion HDD conversion error (HDD check error)
When the data encryption key was updated, HDD data was converted,
but not correctly. Image displayed at conversion only (this SC is not
displayed), but SC is displayed after machine is cycled off/on.
• HDD conversion was set with the data encryption key update
function, but the HDD was removed.
• Machine lost power during data encryption key update
• Electrostatic noise, or an HDD error occurred, during data encryption
key update, and data was not encrypted.
• Check HDD connection.
• Format the HDD (SP5-832: HDD formatting).
• If there is a problem with the HDD, it has to be replaced.