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10. Troubleshooting
Messages Printed on the Error Logs or Reports When You Use the Printer
Function
This section describes likely causes of and possible solutions for the error messages that are printed on
the error logs or reports.
When print jobs are canceled
Message
"91: Error"
"A job via the network that
was not printed exists
because an error occurred.
It was stored as a job not
printed."
"Error occurred while
processing an Unauthorized
Copy Prevention job. Job
cancelled."
"Error occurred while
processing an Unauthorized
Copy Prevention job. Job
cancelled."
"Error occurred while
processing an Unauthorized
Copy Prevention job. Job
cancelled."
168
Cause
Printing was canceled by the
auto job cancel function due
to a command error.
Jobs with errors were stored
because an error occurred
with a print job via the
network while the error job
storing function was
enabled.
You tried to store a file in the
Document Server when the
[Unauthorized Copy
Prevention] was specified.
The [Enter User Text:] field
on the [Unauthorized Copy
Prevention for Pattern
Details] screen is blank.
The resolution is set to a
value less than 600 dpi
when [Unauthorized Copy
Prevention] is specified.
Solution
Check that the data is valid.
Contact your administrator to check
whether the machine is connected
correctly to the network. For details
about how to check and print jobs
stored when print configuration errors
occur, see "Printing of Documents
Stored When Print Configuration Errors
Occur", Print.
On the printer driver, select a job type
other than [Document Server] in "Job
Type:" or deselect [Unauthorized Copy
Prevention].
On the printer driver's [Detailed
Settings] tab, click [Effects] in "Menu:".
Select [Unauthorized Copy
Prevention], and then click [Details...]
to display [Unauthorized Copy
Prevention for Pattern Details]. Enter
text in [Enter User Text:].
On the printer driver, set the resolution
to 600 dpi or higher, or cancel
[Unauthorized Copy Prevention].
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