Tray 1 Transport Sensor: Late Jam : Cause Code 011 - Ricoh MP C3004 Field Service Manual

6. Troubleshooting
Target Part/SP No.:Paper Feed Motor / SP5-804-016 (Feed Motor:CW:Standard Speed)
Turn the referenced motor OFF with OUTPUT check
Turn the referenced motor ON with OUTPUT check
Solution:
• Reconnect the connector.
• Replace the motor.
• Replace the Paper Transport IOB.
• Replace the harness.
Checking paper status, pick-up roller, feed roller, and friction roller for 1st feed tray
Check the paper position (Check whether or not the leading
edge of the paper, side paper guide, and end paper guide
are positioned according to the manual.)
Check if the paper has reached the maximum stackable limit of
the side paper guide.
Check if the sheets are stuck to each other due to edge
roughness, coating, stain, or temperature.
Check if extra thin paper or thick paper exceeding the
supported paper thickness is being used.
Check if the paper thickness and size are detected correctly.
Check if the paper being used produces a lot of paper dust.
Check if the paper roller is not stained with paper dust.

Tray 1 Transport Sensor: Late Jam : Cause Code 011

Target Part/SP No.:Transport Sensor (1st Feed Tray) / SP5-803-003 (Transport Sensor 1)
Execute an INPUT check when there is no paper at the position
of the referenced sensor.
1108
Cause verification
Cause verification
Problem Judgement
Drive sound heard
Drive sound not heard
• Check the paper orientation.
• Turn the paper in the feed tray
upside down.
Reduce the paper to below the
stackable limit.
Fan the paper
Use supported paper types.
Set the paper thickness and size to
the correct value.
Change the paper type (if possible).
Clean the pick-up roller, feed roller,
and friction roller for 1st feed tray.
Problem Judgement
0: Paper detected