Installation; Troubleshooting; All Platforms; Windows - Advanced Navigation Spatial Dual Reference Manual

Manager can consume significant system resources handling the large quantity of
data.
11.3

Installation

Spatial Dual Manager does not need to be installed and can be run from any directory
by double clicking on it. Spatial Dual Manager requires a recent version of Java,
available at http://www.java.com. On some systems to open the program it may be
necessary to right click and select open with → Java Runtime Environment.
The Spatial Dual evaluation kit makes use of an FTDI USB to RS422 device. The drivers
are normally installed automatically, if not they are available from
http://www.ftdichip.com/Drivers/VCP.htm.
11.4

Troubleshooting

Please contact support@advancednavigation.com.au
11.4.1

All Platforms

If the globe does not appear in the 3D map area, this indicates that either your
graphics card is not powerful enough or your graphics card driver is out of date.
11.4.2

Windows

There is a well known problem with USB serial devices under Windows known as
"crazy mouse". The problem occurs when the system mistakenly installs the USB
serial device as a mouse. Unfortunately Microsoft has not fixed this problem in over 15
years, so it probably won't be fixed. If you experience this problem, often a restart will
resolve it. Otherwise there is a tool available at
http://www.stentec.com/anonftp/pub/wingps/pnpblockersetup.exe
issue.
If the serial port does not show up when you plug in your Spatial Dual USB device, you
may need to install the drivers from http://www.ftdichip.com/Drivers/VCP.htm.
If you experience a blue screen of death whilst using Spatial Dual Manager, this is
typically a problem associated with older FTDI drivers. To resolve the problem, install
the latest drivers from http://www.ftdichip.com/Drivers/VCP.htm.
When operating Spatial Dual at a very high data rate, data can be lost due to the
latency of the FTDI driver. To resolve this problem the latency of the driver should be
reduced by going to control panel → system → device manager → ports and right click
on the USB serial port, then click properties. In the properties window click the port
settings tab and then the advanced button. You then need to change the latency timer
setting to 1ms. Please see the screenshot in Illustration 27.
Spatial Dual Reference Manual
Page 54 of 137
Version 2.3
12/04/2016
if you are having issues.
that can fix the