Conflicts With Acd Queues - Meridian Nortel 1 Option 11C Mini Installation Manual

Obtaining the use of card slot 10
If another circuit card requires card slot 10, remove the six Meridian Mail
Mini agents programmed for this card slot. Load LD 11 on the TTY and
respond to the system prompts, as shown below. Repeat the procedure for
each of the six units that you want to remove.
LD 11
REQ OUT <CR>
TYPE 2008 <CR>
TN 10 XX <CR> "XX" = a value of 0,1,2,8,9, or 10
Obtaining the use of Meridian Mail Mini ACD queues
The Meridian Mail Mini feature also uses a number of ACD queues in the
Option 11 system. See "Conflicts with ACD queues" on page 321 for
information about how to remove this data from the system.

Conflicts with ACD queues

The Option 11C Mini has preprogrammed ACD queues for Meridian Mail
Mini, the Central Answering Position, and general purpose ACD. To remove
these values, use LD 23.
Note: Before you remove this data from the system, make sure that all
ACD agent information is removed from the queue.
In LD 23, respond to the prompts as follows:
LD 23
REQ OUT
TYPE ACD
CUST 0
ACDN XXXX "XXXX" = Value of ACD queue
Repeat for each ACD queue you want to remove.
Appendix B – Changing preprogrammed data
Option 11C Mini
Page 321 of 332
Planning and Installation Guide