Table of Contents
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Problem Solving
Scan Problems
This section provides possible solutions to various problems you may encounter when using the Scan
feature.
Unable to Scan
The table below lists possible solutions when you are unable to scan.
Symptom
The document is not
fed properly through
the document
feeder.
Unable to Load Scan Data to a PC
The table below lists possible solutions when you are unable to load a scanned document to a
computer.
Symptom
Unable to find the
scanner.
13-20
Possible Cause
The document size is too small.
The document is not a
supported type.
The document guides are
misaligned.
There are document shreds
stuck in the document feeder.
Possible Cause
The machine's power is not on.
The PC's USB cable is
disconnected.
The machine's USB cable is
disconnected.
Remedy
The minimum size of document that can be loaded
on the document feeder is A5
The document feeder does not support warped
documents, business cards, transparencies, thin
documents, or documents with attached stick-on
notes, paper clips or tape.
Refer to
Paper Types
on page 4-1.
Align the document guides properly to match the
document size.
Refer to
Placing a Document
Open the document feeder cover, and remove the
document shreds.
Refer to
Document Jams
Remedy
Switch the machine's power on.
Refer to
Power Source
on page 3-7.
Reconnect the computer's disconnected USB cable.
Refer to
Using the USB Interface
Reconnect the machine's disconnected USB cable.
Refer to
Using the USB Interface
®
®
Xerox
WorkCentre
5022/5024 Multifunction Printer
.
on page 6-1.
on page 13-55.
on page 2-4.
on page 2-4.
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