Printer Problems; Unable To Print - Xerox WorkCentre 5022 User Manual

Printer Problems

This section provides possible solutions to various problems you may encounter when using the Print
features.

Unable to Print

The table below lists possible solutions when you are unable to print.
Symptom Possible Cause
Data remains in the The machine's power is not on.
printer icon.
The PC's cable is disconnected.
The machine's cable is
disconnected.
An error has occurred in the
machine.
There is a problem in the
network connecting the
computer and machine.
The port is not activated.
The machine is connected to
multiple computers.
Data has been sent No paper has been loaded.
to the machine.
There is no paper of the
specified size.
An error has occurred in the
machine.
Job execution has been paused.
® ®
Xerox WorkCentre 5022/5024 Multifunction Printer
User Guide
Remedy
Switch the machine's power on .
Refer to Power Source on page 3-7.
Connect the PC's cable.
Connect the machine's cable.
Refer to Using the USB Interface
Check the error information, and take the required
action.
Contact your Network Administrator.
Activate the port to use.
Refer to Activating the Communication Port To Use
on page 2-11.
Wait a while, and then try printing again.
Load paper.
Load paper of the specified size.
Refer to Loading Paper on page 4-5.
Check the error information, and take the required
action.
Use the screen to select whether to cancel the job.
Problem Solving
on page 2-4.
13-15