Print Output Problems - Xerox WorkCentre 5022 User Manual

Problem Solving

Print Output Problems

The table below lists possible solutions to print output problems.
Symptom Possible Cause
The printout is on The wrong size paper was
the wrong paper loaded in the specified tray.
size.
The image at the The document exceeds the
edges of the paper machine's printable area.
is missing.
The settings The print driver of another
specified in the model machine is in use.
printing options are
An option has not been
disabled.
mounted.
The computer is Confirm whether the print driver
not using the print on the computer is the one
driver supplied with supplied with the machine.
the machine (is
using another
company's print
driver).
13-16
Remedy
Change the size of the paper loaded in the tray, or
change the print options to use a tray containing
the specified paper size.
Enlarge the machine's print area, or reduce the
document's print area.
Install the machine's print driver.
Check the options mounted in the machine, then
reselect the items in Items under Options in the
print driver.
On the computer, select the print driver supplied
with the machine. If the print driver is not listed for
selection, install the print driver and then select it.
Operation is not guaranteed if another company's
print driver is used.
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Xerox WorkCentre 5022/5024 Multifunction Printer
User Guide