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Problem Solving
Machine Problems
Check the machine's status again if you suspect a malfunction.
Symptom
Possible Cause
The machine is not
Is the power switched on?
powered on.
Is the power cord plugged
into the power outlet?
Is the power cord
disconnected from the
machine?
Does the AC outlet supply
power properly?
The Error indicator
The system of the machine
is blinking.
or the components
installed may have a
problem.
The Error indicator
Is paper or document
is lit.
jammed?
Is the machine front cover
or another cover open?
The display is dark.
Is the Energy Saver button
lit?
Unable to print
Is there an error code
displayed in the control
or copy.
panel's display?
Is the power cord
connected?
The Data indicator
Is the interface cable
does not light even
connected?
though you
Is the computer's
instructed the
environment correctly set?
machine to print.
Unable to print
Is the specified paper size
although a print
loaded in the tray?
job is instructed to
Tray 5 (bypass).
13-2
Remedy
Switch the power on.
Refer to
Power Source
on page 3-7.
Switch the power off and make sure the power plug is
inserted securely. Then switch the power on.
Connect another appliance to the outlet to verify the
power supply.
Switch the power off, then on again. If the problem
persists, contact our Customer Support Center.
Remove the jammed paper or document.
Refer to
Paper Jams
on page 13-46.
Refer to
Document Jams
Follow the instructions in the displayed error code to
take the required action.
Refer to
Error Codes
on page 13-32.
The machine is in an energy saver mode. Press the
control panel's Energy Saver button to turn off the
energy saver mode.
Follow the instructions in the displayed error code to take
the required action.
Refer to
Error Codes
on page 13-32.
Switch the power off and make sure the power plug is
inserted securely into the power outlet. Then switch the
power on.
Check the interface cable connection.
Refer to
Using the USB Interface
Check the computer's environment, such as print driver
settings.
Follow the instructions in the displayed error code to
place paper of the correct size, and then try again.
Refer to
Error Codes
on page 13-32.
Refer to
Loading Paper in Tray 5 (Bypass)
®
Xerox
WorkCentre
on page 13-55.
on page 2-4.
on page 4-7.
®
5022/5024 Multifunction Printer
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